Tesla Support Advisor - Hebrew Speaker

2 Months ago • All levels • Administrative

Job Summary

Job Description

Tesla seeks a Hebrew and English fluent Support Advisor to provide first-line customer support via phone and chat. Responsibilities include addressing customer concerns, evaluating needs, resolving technical and general inquiries, educating owners on Tesla products, coordinating with stakeholders, and maintaining accurate records in CRM software. The ideal candidate is passionate about Tesla's mission, digitally savvy, a fast learner, and a flexible team player with strong interpersonal skills and attention to detail. A valid driver's license is a plus. This role involves working in shifts to support the team, handling multiple tasks, and identifying opportunities for service and sales improvements.
Must have:
  • Fluent in Hebrew and English
  • Customer service experience
  • Strong communication skills
  • Problem-solving abilities
  • Technical aptitude
  • Attention to detail
Good to have:
  • Automotive industry experience
  • Valid driver's license

Job Details

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility. 

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do
  • Represent: You will be a first line representative of our brand, mission and products
  • Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
  • Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
  • Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
  • Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
  • Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
  • Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way
What You’ll Bring
  • A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
  • Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
  • Positive, enthusiastic and passionate
  • Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
  • A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
  • A flexible team player: You like collaborating closely
  • with different kinds of people and can work in shifts to support your team
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
  • Keen to work with an astute attention to detail
  • In possession of a valid driver’s license is a plus
  • Fluency in Hebrew and English.

Similar Jobs

Microsoft - Member of Technical Staff - Prompt Engineer, Product

Microsoft

Mountain View, California, United States (On-Site)
1 Week ago
Playtika - C# Client Developer

Playtika

Poland (Hybrid)
4 Months ago
Socialpoint - Game Data Analyst

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago
Warner Bros Games - Staff Software Engineer - Cloud Support and Operations

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Life church - Network Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Every matrix - Database Administrator

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Saviynt - Technical Lead, Professional Services

Saviynt

Atlanta, Georgia, United States (Remote)
6 Months ago
Tesla - Service Advisor

Tesla

Zürich, Zurich, Switzerland (On-Site)
2 Months ago
The Walt Disney Company - Food and Beverage - Part-Time

The Walt Disney Company

Hilton Head Island, South Carolina, United States (On-Site)
1 Week ago
Aristocrat Gaming - Senior Salesforce Developer

Aristocrat Gaming

Gurugram, Haryana, India (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Warner Bros Games - Staff Technical Program Manager

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Warner Bros Games - Senior Manager, Brand and Mobile Product Marketing

Warner Bros Games

Burbank, California, United States (Hybrid)
1 Month ago
Life church - Staff Quality Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Playtika - QA Engineer

Playtika

Poland (Hybrid)
5 Months ago
Life church - Project Architect

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Warner Bros Games - Staff Software Engineer - Full Stack Developer

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Warner Bros Games - Programmatic Coordinator

Warner Bros Games

Mexico City, Mexico City, Mexico (Hybrid)
2 Months ago
Life church - Product Manager

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in North Holland, Netherlands

Tesla - Service Technician

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Trek - Operational Manager

Trek

Wijchen, Gelderland, Netherlands (On-Site)
2 Months ago
Tesla - Associate Project Manager Workplace

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Test Lab Support Engineer

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
GamePoint - Chat Operator / Game Support

GamePoint

The Hague, South Holland, Netherlands (On-Site)
3 Weeks ago
Netflix - Global Systems Manager, CS Workforce Management

Netflix

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
Tesla - Manufacturing Supervisor

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Tesla - Senior Fullstack Software Engineer, Energy Software

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Netflix - Legal Specialist, Consumer Claims (German Speaker)

Netflix

Amsterdam, North Holland, Netherlands (On-Site)
5 Months ago
Google - Environmental Health and Safety Program Manager

Google

Eemshaven, Groningen, Netherlands (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Next Level Business Services - Salesforce Configuration

Next Level Business Services

Eden Prairie, Minnesota, United States (On-Site)
6 Months ago
The Walt Disney Company - Security Governance Lead - Secrets Management & PAM

The Walt Disney Company

Burbank, California, United States (On-Site)
6 Days ago
Steel wool studios - IT Specialist

Steel wool studios

Las Vegas, Nevada, United States (Hybrid)
11 Hours ago
ION - Mainframe Architect, Italy

ION

Italy (Hybrid)
6 Months ago
Techland - CEO Personal Assistant

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
ARHS - Application Engineer/Administrator

ARHS

The Hague, South Holland, Netherlands (On-Site)
6 Months ago
Nagarro - SAP PSM (Senior) Consultant

Nagarro

Germany (Remote)
1 Month ago
Activision - Senior Manager, Payroll Operations

Activision

Shanghai, Shanghai, China (On-Site)
1 Month ago
ION - Senior Linux Systems Administrator - Somerset, NJ

ION

Clifton, New Jersey, United States (Hybrid)
6 Months ago
Anthology  Inc  - Global Support Specialist

Anthology Inc

Bogotá, Bogota, Colombia (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug