Tesla Support Advisor - Hebrew Speaker

4 Months ago • All levels

Job Summary

Job Description

Tesla seeks a Hebrew and English fluent Support Advisor to provide first-line customer support via phone and chat. Responsibilities include addressing customer concerns, evaluating needs, resolving technical and general inquiries, educating owners on Tesla products, coordinating with stakeholders, and maintaining accurate records in CRM software. The ideal candidate is passionate about Tesla's mission, digitally savvy, a fast learner, and a flexible team player with strong interpersonal skills and attention to detail. A valid driver's license is a plus. This role involves working in shifts to support the team, handling multiple tasks, and identifying opportunities for service and sales improvements.
Must have:
  • Fluent in Hebrew and English
  • Customer service experience
  • Strong communication skills
  • Problem-solving abilities
  • Technical aptitude
  • Attention to detail
Good to have:
  • Automotive industry experience
  • Valid driver's license

Job Details

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility. 

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do
  • Represent: You will be a first line representative of our brand, mission and products
  • Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
  • Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
  • Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
  • Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
  • Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
  • Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way
What You’ll Bring
  • A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
  • Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
  • Positive, enthusiastic and passionate
  • Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
  • A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
  • A flexible team player: You like collaborating closely
  • with different kinds of people and can work in shifts to support your team
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
  • Keen to work with an astute attention to detail
  • In possession of a valid driver’s license is a plus
  • Fluency in Hebrew and English.

Similar Jobs

bytedance - Innovation Tech Solution Sales

bytedance

Gurugram, Haryana, India (On-Site)
2 Months ago
Tesla - Service Technician/Auto Mechanic

Tesla

Voluntari, Ilfov County, Romania (On-Site)
4 Months ago
Cadence - Principal Software Engineer: Jasper R&D

Cadence

Brazil (On-Site)
1 Month ago
Blinkhealth - Bilingual Vietnamese - Customer Support Specialist - ON SITE

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
6 Days ago
Ansys - Technical Support Engineer II - Structural Mechanics

Ansys

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Lionsgate - Associate Manager, Sales Operations

Lionsgate

Santa Monica, California, United States (On-Site)
1 Month ago
Netflix - Research Scientist (L6) - Identity Algorithms

Netflix

Los Gatos, California, United States (On-Site)
8 Months ago
Sportskeeda - Content Writer - NBA & WNBA

Sportskeeda

India (On-Site)
4 Months ago
Tesla - Store Manager, Budapest

Tesla

Budapest, Hungary (On-Site)
4 Months ago
Rippling - Senior Forward Deployed Engineer

Rippling

San Francisco, California, United States (On-Site)
5 Months ago
Tekion Corp - Principal Data Scientist

Tekion Corp

Pleasanton, California, United States (On-Site)
2 Months ago
PhonePe - Product Solution Engineer

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Fanatee - Game Influencer

Fanatee

United States (Remote)
4 Months ago
miniclip - Senior Cloud Engineer

miniclip

Lisbon, Lisbon, Portugal (Hybrid)
2 Months ago
Triple dot studios - Senior Product Manager

Triple dot studios

Melbourne, Victoria, Australia (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in North Holland, Netherlands

Tesla - Power Systems Engineer - BESS, EMEA

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
Tesla - Data Engineer Internship

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
Tesla - Product Management Internship

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
world resource institute - European Union Partnerships Intern

world resource institute

The Hague, South Holland, Netherlands (On-Site)
3 Weeks ago
ARHS - Application Engineer/Administrator

ARHS

The Hague, South Holland, Netherlands (On-Site)
8 Months ago
Tesla - Engineering Technician Powertrain

Tesla

North Brabant, Netherlands (On-Site)
4 Months ago
Tesla - Senior Frontend / React Native Software Engineer

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
Adyen - Compliance Officer (AML/CFT)

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Qualcomm - Solutions Engineer

Qualcomm

Nijmegen, Gelderland, Netherlands (On-Site)
1 Month ago
Adyen - Team Lead Onboarding Operations

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug