Tesla Support Advisor - Manchester
Job Summary
Job Description
- Excellent communication skills
- Customer-centric approach
- Technical troubleshooting skills
- Digital fluency
- Problem-solving abilities
- Valid driver's license
- Multilingual skills
- Experience in customer support
- Competitive compensation and benefits
- Ongoing training and development
- Dynamic work environment
- Innovative technology
2 skills required
Job Details
Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.
You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.
Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.
- Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
- Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
- Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
- Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop
- Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
- An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
- Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
- A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
- A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
- Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
- Safe to drive: We require you to hold a full valid driver’s license
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
Join the mission.
Apply today.
Note that applications must be submitted online and contain an English CV.
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