Tesla Support Advisor - Manchester

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

Tesla seeks a Support Advisor in Manchester to provide exceptional customer service. Responsibilities include resolving roadside, technical, and service inquiries, guiding customers on Tesla products, collaborating with internal teams, and ensuring a consistently positive customer experience. The ideal candidate is customer-centric, an excellent communicator, digitally savvy, and a skilled multi-tasker. They are also a fast learner, flexible team player, and hold a valid driver's license. The role involves working shifts, potentially including weekends and evenings.
Must have:
  • Excellent communication skills
  • Customer-centric approach
  • Technical troubleshooting skills
  • Digital fluency
  • Problem-solving abilities
  • Valid driver's license
Good to have:
  • Multilingual skills
  • Experience in customer support
Perks:
  • Competitive compensation and benefits
  • Ongoing training and development
  • Dynamic work environment
  • Innovative technology

Job Details

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do
  • Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
  • Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
  • Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
  • Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop
What You’ll Bring
  • Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
  • An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
  • Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
  • A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
  • A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
  • Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
  • Safe to drive: We require you to hold a full valid driver’s license

We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace

Join the mission.

Apply today.

Note that applications must be submitted online and contain an English CV.

Similar Jobs

Evolution - Greek Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
11 Months ago
Morning Star - Assistant Vice President, Credit Ratings, US RMBS

Morning Star

New York, New York, United States (Hybrid)
7 Months ago
Zynga - Principal Software Engineer (Server)- Hit It Rich!

Zynga

Austin, Texas, United States (On-Site)
4 Months ago
Perplexity AI - Developer Relations Manager

Perplexity AI

San Francisco, California, United States (On-Site)
7 Hours ago
Applike Group - Senior Go Backend Developer

Applike Group

Hamburg, Hamburg, Germany (Hybrid)
1 Year ago
Tesla - Service Technician Apprentice

Tesla

Saint-Ouen-sur-Seine, Île-de-France, France (On-Site)
2 Months ago
Tesla - Waste Specialist

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

Greenhithe, England, United Kingdom (On-Site)
2 Months ago
Tesla - Mobile Automotive Technician

Tesla

Dornbirn, Vorarlberg, Austria (On-Site)
2 Months ago
Tesla - Service Preparation Specialist

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Evolution - Regulatory Markets Lead - Europe

Evolution

St. Julian's, Malta (On-Site)
2 Months ago
The Walt Disney Company - KGO Newswriter/Producer

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Month ago
FalconX - Senior Institutional Coverage

FalconX

Bengaluru, Karnataka, India (On-Site)
6 Hours ago
Zones LLC - Business Systems Analyst - Finance

Zones LLC

Pakistan (On-Site)
2 Months ago
pretty simple games999 - Motion Designer

pretty simple games999

Paris, Île-de-France, France (On-Site)
1 Day ago
Xsolla - Anti-Fraud Analyst

Xsolla

Berlin, Berlin, Germany (Hybrid)
1 Month ago
ByteDance - Cloud Network Engineer

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Informa Group - Commercial Marketing Intern – Events

Informa Group

Amsterdam, North Holland, Netherlands (On-Site)
1 Day ago
white board games - 3D Character Animator (SSR/SR)

white board games

(Remote)
1 Day ago
Rolls Royce - Project Manager

Rolls Royce

Singapore (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Manchester, England, United Kingdom

Tesla - Algorithms Engineer, Autobidder (Electricity Markets/Energy Trading)

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Framestore - Previs Artist

Framestore

London, England, United Kingdom (Hybrid)
1 Month ago
Microsoft - Member of Technical Staff, AI Pretraining

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago
MIQ Digital - Senior Product Manager, Optimization Team

MIQ Digital

London, England, United Kingdom (On-Site)
8 Hours ago
Double Eleven - Senior Graphics Programmer

Double Eleven

Middlesbrough, England, United Kingdom (Hybrid)
4 Weeks ago
Universally Speaking - Czech Games Tester

Universally Speaking

Liverpool, England, United Kingdom (On-Site)
1 Month ago
PlayStation Global - Corporate Counsel, Competition - EMEA

PlayStation Global

London, England, United Kingdom (Hybrid)
2 Weeks ago
Tesla - Sales Advisor

Tesla

Stratford-upon-Avon, England, United Kingdom (On-Site)
2 Months ago
Larian Studios - Story Department Lead

Larian Studios

Guildford, England, United Kingdom (On-Site)
2 Weeks ago
Rebellion - Senior Online Developer - Tech Team

Rebellion

Oxford, England, United Kingdom (Hybrid)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Miscellaneous Jobs

Tesla - Automotive Mechatronics Technician/Auto Mechanic - Used Car Refurbishment

Tesla

Baden-Württemberg, Germany (On-Site)
2 Months ago
Tesla - Service Preparation Specialist

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Dornbirn, Vorarlberg, Austria (On-Site)
2 Months ago
Tesla - Service Technician - Aarhus

Tesla

Aarhus, Denmark (On-Site)
2 Months ago
Tesla - Parts Advisor

Tesla

Vittuone, Lombardy, Italy (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Tesla - Service Technician Apprentice

Tesla

Aubière, Auvergne-Rhône-Alpes, France (On-Site)
2 Months ago
Tesla - Vehicle Readiness Specialist

Tesla

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Tesla - Automotive Mechanic

Tesla

Molde, Møre Og Romsdal, Norway (On-Site)
2 Months ago
Tesla - Delivery Advisor

Tesla

Londerzeel, Flanders, Belgium (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug