Job Description
Tesla seeks a Norwegian-speaking Support Advisor in Oslo. Responsibilities include providing exceptional customer support for a wide range of inquiries (roadside assistance, technical issues, service needs), troubleshooting problems, and ensuring customer satisfaction. The role requires effective communication, collaboration with internal teams, and the ability to adapt to new technologies. The ideal candidate is customer-centric, fluent in Norwegian and English, a skilled multi-tasker, and a quick learner. Training will be provided, but a strong customer support background is essential. The position requires flexibility, including weekend and evening shifts.
Good To Have:
- Additional language skills
- Experience with CRM systems
Must Have:
- Excellent customer service skills
- Fluent in Norwegian & English
- Strong communication skills
- Technical troubleshooting abilities
- Adaptable to new technologies
- Teamwork and collaboration skills
Perks:
- Competitive compensation and benefits
- Ongoing training and development
- Dynamic work environment
- Innovative technology and tools
What to ExpectWhat You’ll DoWhat You’ll Bring
Do you want to help accelerate the world’s transition to sustainable energy?
At Tesla, that’s our mission.
Our Tesla Support Advisors deliver outstanding customer support, representing Tesla brand values and enabling our mission.
We offer…
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
- Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
- Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
- Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop
- Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
- An excellent communicator: You manage Swedish & English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
- Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
- A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
- A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
- Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
- Safe to drive: We require you to hold a full valid driver’s license
Join the mission. Apply today!
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