Tesla Roadside Support Specialist

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

Tesla seeks a French-speaking Roadside Support Specialist in Amsterdam. This role focuses on providing exceptional customer service to Tesla owners experiencing vehicle breakdowns. Responsibilities include diagnosing vehicle issues, performing root cause analysis, collaborating with service centers, representing Tesla during escalations, communicating effectively with customers, making informed decisions based on cost, speed, safety, and customer experience, and maintaining accurate records using CRM software. The ideal candidate is customer-centric, eager to learn about automotive technology, a skilled multi-tasker, flexible, an excellent communicator (English and French), and able to manage stressful situations. The position requires working various shifts between 7 am and 11:30 pm, including weekends and holidays.
Must have:
  • Excellent customer service skills
  • Bilingual (English & French)
  • Problem-solving and diagnostic abilities
  • Strong communication skills
  • Ability to manage multiple tasks
  • Technologically proficient

Job Details

What to Expect
As a Tesla Roadside Support Specialist, your role will be to guide our existing customers at their most vulnerable time; when their car has broken down – you are the one to support them and create a memorable and best in class experience.
What You’ll Do
  • Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
  • Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
  • Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
  • Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
  • Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
What You’ll Bring
  • Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
  • Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
  • Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
  • An excellent communicator: we are looking for a bilingual English and French speaker. 
  • Legal right to work in the location of the role

Similar Jobs

Bally's Interactive - Shift Manager - Surveillance

Bally's Interactive

(On-Site)
1 Month ago
Greenworks - Technical Sales Specialist - Southern Florida

Greenworks

(Remote)
1 Month ago
PlayStation Global - Senior Manager, Proposition Optimisation

PlayStation Global

London, England, United Kingdom (Hybrid)
3 Weeks ago
Google - APAC Lead, Solutions Consultant

Google

Hyderabad, Telangana, India (On-Site)
6 Days ago
Trek - Sales Associate

Trek

Midland, Texas, United States (On-Site)
2 Months ago
Tesla - Automotive Mechatronics/Auto Mechanic

Tesla

Hanover, Lower Saxony, Germany (On-Site)
2 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Tyrol, Austria (On-Site)
2 Months ago
Tesla - Automotive Service Technician

Tesla

Lombardy, Italy (On-Site)
2 Months ago
Codeway - Screenwriter (Mid/Sr)

Codeway

İstanbul, Türkiye (On-Site)
2 Months ago
Tesla - Mobile Automotive Technician

Tesla

Dornbirn, Vorarlberg, Austria (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Cyara - Professional Services Consultant

Cyara

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Google - Senior Advertising Solutions Architect

Google

Tokyo, Japan (On-Site)
1 Week ago
Aristocrat Gaming - Finance Systems Support

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
9 Hours ago
Tesla - Tesla Support Advisor (Norwegian speaking)

Tesla

Oslo, Oslo, Norway (On-Site)
2 Months ago
AVER LLC - Management Analyst

AVER LLC

United States (Hybrid)
3 Months ago
Microsoft - Digital Solution Area Sales Specialist, Dynamics

Microsoft

Dublin, County Dublin, Ireland (Hybrid)
1 Week ago
Microsoft - Digital Technology Specialist - Finance & Operations - ERP

Microsoft

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Microsoft - Commercial Executive

Microsoft

London, England, United Kingdom (On-Site)
4 Days ago
Google - Video Solutions Consultant

Google

Gurugram, Haryana, India (On-Site)
6 Days ago
Raw  Group  - Head of Studio Operations – Live

Raw Group

Málaga, Andalusia, Spain (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in North Holland, Netherlands

CoolGames - Cross-Platform Integration Engineer (games)

CoolGames

North Holland, Netherlands (Remote)
1 Week ago
PwC - Manager - Assurance Corporate Reporting Services

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
Google - Technicus Datacenter

Google

Eemshaven, Groningen, Netherlands (On-Site)
5 Months ago
Google - Facilities Technician, Electrical

Google

Eemshaven, Groningen, Netherlands (On-Site)
1 Week ago
Tesla - Cellular Support Specialist, EMEA

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Beyond Sports  - 3D Motion Designer

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
4 Weeks ago
Tencent - HR Operations Specialist

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Tesla - Senior Frontend / React Native Software Engineer

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Gelderland, Netherlands (On-Site)
2 Months ago
CoolGames - Internship Community Manager

CoolGames

North Holland, Netherlands (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Miscellaneous Jobs

Tesla - Service Technician - Aarhus

Tesla

Aarhus, Denmark (On-Site)
2 Months ago
Tesla - Customer Experience Specialist

Tesla

Marousi, Greece (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Flanders, Belgium (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Hengelo, Overijssel, Netherlands (On-Site)
2 Months ago
Tesla - Service Technician Apprentice

Tesla

Ribe, Denmark (On-Site)
2 Months ago
The Walt Disney Company - Industrial Engineer (1 Year Contract)

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Tesla - Automotive Mechatronics/Mechanic

Tesla

Baden-Württemberg, Germany (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Wolverhampton, England, United Kingdom (On-Site)
2 Months ago
Tesla - Mobile Service Technician / Mobile Automotive Mechanic - Cork

Tesla

Cork, County Cork, Ireland (Remote)
2 Months ago
The Walt Disney Company - Carpenter

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug