Tesla Roadside Support Specialist

4 Months ago • All levels • Customer Service

Job Summary

Job Description

Tesla seeks a bilingual (English/Spanish) Roadside Support Specialist in Amsterdam. This crucial role involves guiding customers experiencing vehicle breakdowns, providing best-in-class support, and ensuring a positive experience. Responsibilities include diagnosing vehicle issues, conducting root cause analysis, collaborating with service centers, representing Tesla in escalations, communicating professionally with customers, making cost-effective decisions, and meticulously documenting support cases using CRM software. The ideal candidate possesses strong customer service skills, a passion for cars and technology, excels in multitasking and managing stressful situations, and demonstrates flexibility to work varied shifts (7am-11:30pm, including weekends/holidays).
Must have:
  • Excellent customer service
  • Bilingual (English/Spanish)
  • Problem-solving & diagnostic skills
  • Strong communication skills
  • Ability to manage multiple tasks
  • Tech & car interest

Job Details

What to Expect
As a Tesla Roadside Support Specialist, your role will be to guide our existing customers at their most vulnerable time; when their car has broken down – you are the one to support them and create a memorable and best in class experience.
What You’ll Do
  • Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
  • Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
  • Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
  • Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
  • Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
What You’ll Bring
  • Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
  • Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
  • Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
  • An excellent communicator: we are looking for a bilingual English and Spanish speaker. 
  • Legal right to work in the location of the role

Similar Jobs

Brillio - Procure-to-Pay (P2P) Coupa Specialist

Brillio

Dallas, Texas, United States (Remote)
2 Weeks ago
Sony Pictures Entertainment - VP, Creative - Latin America

Sony Pictures Entertainment

Miami, Florida, United States (Hybrid)
1 Month ago
PhonePe - Business Intelligence Engineer (1-3 Year) - Qlik

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
appier - Software Engineer, QA Automation

appier

Taipei City, Taiwan (On-Site)
1 Month ago
Simcorp - Senior Software Engineer

Simcorp

Noida, Uttar Pradesh, India (Hybrid)
4 Weeks ago
Veeam Software - Customer Success Representative, Velocity (Italian speaker)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
2 Months ago
playrix  - Customer Support Representative (German and Russian)

playrix

Ukraine (Remote)
8 Months ago
Redhorse Corp - Customer Support Specialist

Redhorse Corp

Chantilly, Virginia, United States (On-Site)
1 Month ago
Zuru - Customer Service Representative - FMCG

Zuru

Frankfurt Am Main, Hessen, Germany (On-Site)
1 Month ago
USE Insider - Customer Success Manager (Arabic Speaker)

USE Insider

Türkiye (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sonat Game Studio - Data Engineer

Sonat Game Studio

Hanoi, Vietnam (On-Site)
3 Days ago
AECOM - Financial Planning & Analysis Analyst IV

AECOM

Bucharest, Bucharest, Romania (Hybrid)
2 Weeks ago
Coupa - Sr. Principal Software Engineer (Analytics)

Coupa

India (Remote)
1 Month ago
NVIDIA - Senior System Power Validation and Applications Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
5 Months ago
Tesla - Business Planning Analyst

Tesla

Berlin, Berlin, Germany (On-Site)
4 Months ago
Adyen - Account Manager

Adyen

Milan, Lombardy, Italy (On-Site)
1 Month ago
Ubisoft - 3D Artist

Ubisoft

Pune, Maharashtra, India (On-Site)
8 Months ago
PwC - Cyber Security Architect

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
Evolution  - Key Account Manager - iGaming Peru

Evolution

Lima, Callao Region, Peru (On-Site)
9 Months ago
Spyke Games - Data Analyst

Spyke Games

İstanbul, Türkiye (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in North Holland, Netherlands

Beyond Sports - Sports Visualization Specialist

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
3 Months ago
PwC - Manager Digital Transformation - Oracle Technology

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
9 Months ago
Tesla - IT Asset Management Administrator

Tesla

North Brabant, Netherlands (On-Site)
4 Months ago
Tesla - Service Technician

Tesla

South Holland, Netherlands (On-Site)
4 Months ago
Tesla - Benefits Partner

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
Adyen - Banking Operations Specialist

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
NXP - Junior Mechanic/Technician (Starter)

NXP

Nijmegen, Gelderland, Netherlands (On-Site)
1 Month ago
Tesla - Senior Employment Counsel EMEA

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
IMC - Java Software Engineer

IMC

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
Tesla - Senior High Voltage Battery Mechanical Test Engineer

Tesla

North Brabant, Netherlands (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Sprinkler - Technical Customer Success Manager

Sprinkler

London, England, United Kingdom (On-Site)
2 Weeks ago
OKX - Senior Agent, Customer Service (French Speaker)

OKX

Budapest, Hungary (Hybrid)
1 Month ago
sinch  - Customer Support Specialist

sinch

Philippines (Remote)
3 Months ago
Luxoft - Partnerships and Customer Success Lead

Luxoft

(Remote)
7 Months ago
Lightcast - Jr. Customer Success Manager

Lightcast

United States (Remote)
4 Weeks ago
OKX - 中文客服代表 Senior Agent, Customer Service (Mandarin Support)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago
London stock Exchange - Customer Success Manager, Analytics

London stock Exchange

Singapore (On-Site)
1 Month ago
Interactive Brokers - Technical Client Support - Spanish or Italian speaking

Interactive Brokers

Budapest, Hungary (Hybrid)
1 Month ago
LTI Mindtree - Technical Helpdesk Coordinator

LTI Mindtree

Bari, Apulia, Italy (On-Site)
6 Days ago
bytedance - Customer Success Manager - Lark Japan

bytedance

Tokyo, Japan (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug