Tesla Roadside Support Specialist

2 Months ago • All levels • Administrative

Job Summary

Job Description

As a Tesla Roadside Support Specialist in Amsterdam, you'll provide crucial assistance to customers experiencing vehicle breakdowns. Responsibilities include diagnosing vehicle issues, performing root cause analysis, collaborating with service centers, acting as Tesla's brand representative for escalations, communicating professionally with customers, making informed decisions regarding repairs, and maintaining accurate records using CRM software. You'll handle a variety of customer concerns with urgency and professionalism, ensuring a positive customer experience. The role requires excellent communication skills in English and Turkish, and the ability to manage multiple tasks effectively in a fast-paced environment. You'll work flexible shifts, including weekends and holidays.
Must have:
  • Excellent customer service skills
  • Bilingual (English & Turkish)
  • Problem-solving & diagnostic abilities
  • Strong communication skills
  • CRM software proficiency
  • Ability to work flexible shifts
Good to have:
  • Additional European languages (German)
  • Automotive knowledge
  • Experience in a fast-paced environment

Job Details

What to Expect
As a Tesla Roadside Support Specialist, your role will be to guide our existing customers at their most vulnerable time; when their car has broken down – you are the one to support them and create a memorable and best in class experience.
What You’ll Do
  • Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
  • Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
  • Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
  • Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
  • Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
What You’ll Bring
  • Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
  • Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
  • Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
  • An excellent communicator: we are looking for a bilingual English and Turkish speaker. Any additional European languages would be a plus, especially German. 
  • Legal right to work in the location of the role

Similar Jobs

Microsoft - Digital Technology Specialist - Finance & Operations - ERP

Microsoft

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
Treck - Sales Associate

Treck

Austin, Texas, United States (On-Site)
18 Hours ago
Pragma - Game Services Engineer - Co-Dev

Pragma

United Kingdom (Remote)
1 Month ago
Drive mode - Director of Product, IVI, Japanese Bilingual

Drive mode

Mountain View, California, United States (Hybrid)
2 Months ago
Lulalend - Customer Resolution Specialist

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
1 Day ago
Company3 Method Studios - System Engineer

Company3 Method Studios

Hollywood, Florida, United States (On-Site)
5 Months ago
RaceRocks - Remote IT Operations Administrator

RaceRocks

(Remote)
2 Weeks ago
Voodoo - IT Ops Specialist

Voodoo

Paris, Île-de-France, France (On-Site)
1 Month ago
Evolution - Scheduling Specialist

Evolution

São Paulo, State Of São Paulo, Brazil (On-Site)
6 Days ago
Microsoft - Executive Assistant

Microsoft

Redmond, Washington, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Neostella - Legal Assistant

Neostella

Colombia (On-Site)
3 Weeks ago
Netflix - Product Manager, Customer Service

Netflix

Los Gatos, California, United States (On-Site)
2 Months ago
Devrev - Senior Tax Analyst

Devrev

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Eccentric - EA to CEO

Eccentric

Mumbai, Maharashtra, India (On-Site)
16 Hours ago
Cerence - Principal Machine Learning Operations Developer - Inference Optimization

Cerence

Montreal, Quebec, Canada (Hybrid)
19 Hours ago
Tesla - Service Advisor

Tesla

Lesquin, Hauts-de-France, France (On-Site)
2 Months ago
AVER LLC - Senior Latent Print Examiner

AVER LLC

United States (On-Site)
6 Months ago
Google - Video Solutions Consultant

Google

Gurugram, Haryana, India (On-Site)
2 Weeks ago
Microsoft - Senior Research Strategist

Microsoft

(Remote)
2 Days ago
Microsoft - Cloud Network Engineer

Microsoft

(On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in North Holland, Netherlands

Vertigo Games - Senior Lighting Artist

Vertigo Games

Amsterdam, North Holland, Netherlands (Hybrid)
19 Hours ago
Tesla - IT Asset Management Administrator

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Abstraction games - Office Manager (Part-Time & Hybrid)

Abstraction games

Eindhoven, North Brabant, Netherlands (Hybrid)
1 Month ago
Abstraction games - Senior Tech Producer

Abstraction games

Eindhoven, North Brabant, Netherlands (Hybrid)
1 Month ago
Google - Industry Head (English)

Google

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Google - Data Center Facilities Technician, Controls

Google

Eemshaven, Groningen, Netherlands (On-Site)
2 Weeks ago
Beyond Sports  - Office Manager

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
6 Days ago
CoolGames - Senior Game Developer (freelance)

CoolGames

Weesp, Noord-Holland, Netherlands (Hybrid)
3 Weeks ago
Tesla - Field Manager, Energy Service, Benelux

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
PwC - (Senior) Manager Risk Consulting – ESG & Sustainability

PwC

Amsterdam, North Holland, Netherlands (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Hawk Eye Innovations - Systems Technician

Hawk Eye Innovations

Rosemont, Illinois, United States (On-Site)
1 Month ago
Nintendo - Intern - Internal Audit

Nintendo

Redmond, Washington, United States (On-Site)
6 Months ago
Google - Administrative Business Partner, Global Networking and Infrastructure

Google

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
IGT - Senior Internal Auditor, IT

IGT

Providence, Rhode Island, United States (On-Site)
5 Months ago
Company3 Method Studios - Senior Systems Engineer (Avid)

Company3 Method Studios

New York, New York, United States (On-Site)
1 Month ago
Welevel - Office Manager

Welevel

Munich, Bavaria, Germany (On-Site)
2 Months ago
Barracuda Networks  Inc  - Technical Support Representative

Barracuda Networks Inc

Innsbruck, Tyrol, Austria (Hybrid)
3 Weeks ago
Tonies - Working Student Controlling & License

Tonies

Düsseldorf, North Rhine-Westphalia, Germany (Hybrid)
1 Month ago
Lionsgate Games - Client Services Support Analyst

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
Next Level Business Services - Salesforce Functional Analysts

Next Level Business Services

Morris Plains, New Jersey, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug