As a Tesla Roadside Support Specialist in Amsterdam, you'll provide crucial assistance to customers experiencing vehicle breakdowns. Responsibilities include diagnosing vehicle issues, performing root cause analysis, collaborating with service centers, acting as Tesla's brand representative for escalations, communicating professionally with customers, making informed decisions regarding repairs, and maintaining accurate records using CRM software. You'll handle a variety of customer concerns with urgency and professionalism, ensuring a positive customer experience. The role requires excellent communication skills in English and Turkish, and the ability to manage multiple tasks effectively in a fast-paced environment. You'll work flexible shifts, including weekends and holidays.