Tier 2 Technical Support Specialist

Join our dynamic team as a Tier 2 Technical Support Specialist, where you’ll tackle complex IT issues that go beyond the Service Desk (Tier 1). Your expertise will be crucial in resolving escalated software-related problems, overseeing incident management, and ensuring top-notch customer service.

Position Objectives

• IT system monitoring
• Handling escalated software issues
• Incident management from evaluation to resolution
• Interacting with customers, vendors, and requestors
• Troubleshooting and remediation
• Preventing future problems
• Providing guidance to Tier 1 support
• Collaborating with Tier 3 support
• Creating knowledge resources

What We’re Looking For

• 3+ months experience in the field
• Team-oriented mindset
• Excellent English skills
• Understanding of ITIL principles
• Proficiency in MS Office and Kibana
• Basic SQL skills (MySQL, Postgres)
• Experience with ElasticSearch
• Unix shell terminal proficiency
• Ability to analyse server logs
• High sense of responsibility
• Proven problem-solving skills
• Strong communication skills
• Critical thinking abilities
• Ability to work shifts, including nights and weekends

Bonus Points For

• IT education
• 6+ months IT support experience
• ITIL certificate
• Programming languages knowledge (Java, JavaScript)
• Networking experience (TCP/IP, WAN, VPN)
• SQL expertise (selects, joins)
• Docker experience
• Kafka familiarity
• Atlassian JIRA knowledge

Stakelogic Live Offers

• Modern office with amenities
• State-of-the-art Live Casino Studio
• Fast-growing iGaming products
• Open-door policy
• Regular 1-1s with managers
• Medical Health Insurance
• Tea and coffee
• Company events