Trading Support Analyst, São Paulo - 4263

8 Months ago • 1-4 Years • Finance

Job Summary

Job Description

Fidessa seeks a Trading Support Analyst with 1-4 years of experience in equities trading operations, strong communication skills, and proficiency in English and Portuguese. The role involves providing support for Fidessa's multi-asset platform, including training and troubleshooting.
Must have:
  • Equities Trading
  • Customer Support
  • Technical Skills
  • Problem Solving
Good to have:
  • SaaS Platforms
  • Financial Software
  • Spanish Language
  • On-site Visits
Perks:
  • Global Company
  • Career Growth

Job Details

Who Are We?

Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology.

We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best!

Role

Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide. Based in São Paulo this team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong technical, functional and customer service skills, looking for a challenging and varied role in a fast paced environment. 

This is an excellent opportunity for a recent grad or someone with up to 4 years of experience who wants direct interaction with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management.
 
Responsibilities
 
In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve. In addition to providing real time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer visits to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (when things stabilize after post COVID-19).

Required Experience and Competencies

    • At least 1 year of experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business lows will also be considered.
    • Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
    • Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering
    • Self-motivated and positive attitude
    • Strong customer service ability
    • Excellent problem-solving skills
    • Ability to handle stressful situations in a trading environment
    • Bilingual in Portuguese and English (PLEASE PROVIDE RESUME IN ENGLISH)

Desired Experience and Competencies

    • Experience supporting Software as a Service platforms
    • Knowledge of financial software platforms
    • Spoken and written communication skills in Spanish.
About ION

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.

Learn more at iongroup.com


ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
 

Similar Jobs

Nice - Specialist Resource Manager

Nice

Pune, Maharashtra, India (Hybrid)
2 Days ago
Spyke Games - Level Designer

Spyke Games

İstanbul, Türkiye (On-Site)
12 Months ago
tonies studios - Senior Advanced Manufacturing Engineer - Decorations

tonies studios

Schwäbisch Gmünd, Baden-Württemberg, Germany (On-Site)
1 Month ago
N-ix - Lead Python + Go Engineer

N-ix

India (On-Site)
3 Weeks ago
Toast - Territory Account Executive

Toast

Palm Harbor, Florida, United States (On-Site)
3 Weeks ago
virtous games - Finance Lead

virtous games

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Ethos Life - Finance & Strategy, Associate / Senior Associate

Ethos Life

United States (Remote)
2 Days ago
Capgemini - Finance Reporting

Capgemini

Pune, Maharashtra, India (On-Site)
1 Month ago
PhonePe - Manager, Finance

PhonePe

Bengaluru, Karnataka, India (On-Site)
2 Days ago
Palo Alto Networks - Senior Manager, Revenue Acceleration

Palo Alto Networks

Santa Clara, California, United States (On-Site)
3 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Reach games studios - Concept Artist

Reach games studios

Sydney, New South Wales, Australia (Remote)
2 Months ago
Head Digital Works - Data Scientist _ Product

Head Digital Works

Hyderabad, Telangana, India (On-Site)
1 Year ago
WildBrain - Product Development Co-ordinator

WildBrain

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Assystems - Design Engineer

Assystems

Derby, England, United Kingdom (On-Site)
8 Months ago
Luxoft - Murex Front Office Consultant - Structured Products

Luxoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
7 Months ago
Toast - Director of Engineering, Fintech

Toast

Dublin, County Dublin, Ireland (Hybrid)
3 Weeks ago
GameChanger - Product Design Manager, Core Services

GameChanger

United States (Remote)
3 Months ago
FICO - Principal Analyst - Software Business Strategy

FICO

United States (Remote)
11 Months ago
undefined - Venue Manager

Dallas, Texas, United States (On-Site)
1 Month ago
Diligent Corporation - Business Development Representative

Diligent Corporation

Galway, County Galway, Ireland (Hybrid)
2 Days ago

Get notifed when new similar jobs are uploaded

Jobs in São Paulo, State of São Paulo, Brazil

Capco - Operations Analyst Senior / Hybrid - Rio de Janeiro

Capco

Rio De Janeiro, Brazil (Hybrid)
1 Day ago
nubank - Lead Security Engineer - Internal Controls

nubank

State Of São Paulo, Brazil (Hybrid)
2 Days ago
Google - Software Engineering Manager, People with Disabilities

Google

State Of Minas Gerais, Brazil (On-Site)
6 Months ago
nubank - Risk Management Specialist - Model Risk

nubank

State Of São Paulo, Brazil (On-Site)
1 Month ago
Zeeco, Inc. - Senior Accounting Analyst

Zeeco, Inc.

State Of São Paulo, Brazil (On-Site)
5 Months ago
USE Insider - Talent Researcher

USE Insider

State Of São Paulo, Brazil (Hybrid)
2 Months ago
FICO - Legal Counsel

FICO

State Of São Paulo, Brazil (On-Site)
1 Week ago
Nice - Partner Sales Executive

Nice

Brazil (Remote)
2 Days ago
Zeeco, Inc. - Service Technician

Zeeco, Inc.

State Of São Paulo, Brazil (On-Site)
5 Months ago
Side - Senior Android Engineer

Side

Brazil (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Finance Jobs

Nice - Specialist Workday Finance Consultant

Nice

Pune, Maharashtra, India (Hybrid)
2 Days ago
Phantom FX - Manager-Finance

Phantom FX

Chennai, Tamil Nadu, India (On-Site)
6 Days ago
Zinnia - Finance Specialist

Zinnia

Topeka, Kansas, United States (Hybrid)
1 Month ago
kaizen gaming  - Payments, Fraud and KYC Specialist

kaizen gaming

São Paulo, Brazil (Hybrid)
3 Weeks ago
GoMotive - Senior Finance Operations Analyst

GoMotive

Pakistan (Remote)
1 Month ago
Pokemon - Treasury Analyst

Pokemon

Bellevue, Washington, United States (Hybrid)
1 Week ago
Social Discovery Ventures - VP of Finance

Social Discovery Ventures

Latvia (Remote)
9 Months ago
Loft Orbital - Finance and People Operations Specialist

Loft Orbital

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
1 Month ago
Juego Studios - Senior Finance Executive

Juego Studios

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Zamp - Finance Lead

Zamp

Bengaluru, Karnataka, India (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

Jersey City, New Jersey, United States (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Budapest, Hungary (Hybrid)

London, England, United Kingdom (On-Site)

Mexico City, Mexico (Hybrid)

Mexico City, Mexico (Hybrid)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug