Trainer - Hospitality/iGaming Studio

Evolution Gaming Group AB is a leading international provider of Business-2-Business products and IT-services for Live Dealer online casinos. Across our 12 sites, we have about 6500 people working in the fields of Game Presenters (Online Casino Dealers) & Hosts, Game Development, Software Engineering, IT-support, Facility build and maintenance as well as people & administrative support services. Evolution was founded in 2006, the company is listed on the Swedish stock exchange Nasdaq since 2015.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple international industry awards, including the ‘Casino Content Supplier of the Year’ at the 2019 EGR North America Awards. 

Our New Jersey Studio was launched in August of 2018 as Evolution's first U.S. based Studio to serve a growing base of local clients. The studio currently has about 150 employees, residing in the welcoming casino world of Atlantic City.

We are looking for a Trainer to join our thriving Operations Team, which is currently increasing in line with the Talent Strategy, continued success of the team and business.

The chosen candidate will work under the Operations Manager in the on-boarding, training and continued improvement efforts for our Game Presenter team in our ever growing team in Atlantic City.

Responsibilities Include:

• To prepare and update the training material/sessions and take full responsibility.
• Inform the correct people, and the Head of Department, about any software or hardware issues.
• Ensure the correct skills of each game are taught to the trainees.
• Assist in the continuing development of the training and recruitment program.
• Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
• Report to your manager about sickness and/or changes in the schedule.
• Attend meetings, re-trainings and improve the quality of work whenever necessary.
• Take responsibility to finish duties in and outside of working hours.
• Be at the designated work place on time and in the appropriate work attire/uniform.
• Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements.
• Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
• Follow any reasonable request made by the company that meets the needs of the business.
• To liaise with recruiters and other members of the recruitment team and follow internal procedures.
• To create and schedule in new training groups.
• To attend to the trainees training on the Hot Stand by tables.
• To attend and assess the trainee’s examination.
• To fill in Training Documents and reports.
• To schedule and hold Re-training sessions with existing employees in order to improve the quality of work.
• To work closely with the Uniform Specialist in regard to uniform orders.
• To cross train with Floor Operations to ensure ability to work as a Floor Supervisor based on business needs
• To perform other ad hoc duties and projects as asked by your direct manager, which are related to this position and which meet the qualifications.
• To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.

What would make you successful in this job:

• Knowledge of computer programs such as Microsoft office
• Excellent communication and presentation skills
•  Previous experience as a Game Presenter a plus
• Knowledge of all game types offered
• Ability to work a flexible schedule, specifically on Swing and Owl shifts
•  Ability to act as a role model in professional appearance in a business environment

• Competitive remuneration package
• Professional and personal development – for the right person there is opportunity for the role to grow in responsibility
• Social & dynamic working environment

All your information will be kept confidential according to EEO guidelines.