Training Lead, Global Vendor Operations

About the job

As Training Lead, you establish the direction for the organization, lead a team to people managers, senior individual contributors. You will help train thousands of content reviewers to review content by providing learner-centric training and knowledge management strategies and solutions. You analyze trends and future launches to anticipate training needs and advocate the continual improvement of the reviewers training experience. Working with our cross functional teams, you will create training project plans, review the design and development process, and coordinate with our partners to ensure delivery to our service delivery centers. You will report training progress and evaluate the training to understand its effectiveness in preparing agents to provide quality service to our consumers. Additionally, you will demonstrate leadership, organizational, problem-solving, networking and communication skills.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.