Travel Consultant, After Hours Support

1 Month ago • All levels • Events

Job Summary

Job Description

The Travel Consultant, After Hours Support, will provide customer service and booking support for collegiate athletic departments. Responsibilities include booking and exchanging air, hotel, car, and bus travel using a GDS (like Sabre); invoicing; handling calls and emails; and collaborating with the team. The role requires strong client service, multitasking, time management, and knowledge of airfare ticketing and exchange processes. The schedule involves four 10-hour shifts weekly, including weekends and holidays.
Must have:
  • GDS (Sabre) knowledge
  • Air, hotel, car, bus booking
  • Multitasking, call/email handling
  • Invoicing
  • Client service focus
  • Airfare ticketing/exchange
Good to have:
  • Travel experience
  • Knowledge of other travel systems (Concur, etc.)

Job Details

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do

The Travel Consultant After Hours Support will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails.   At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first.  It is important that the candidate understands the unique processes of Anthony Travel that support our almost 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed.  The role requires four 10-hour shifts throughout each week with weekends and Holidays included. 

You Have These

  • Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs.
  • Able to book hotels and cars within the GDS.
  • Invoicing during off times and slower times for group hotels and buses for the teams.
  • Multitask as taking incoming calls and emails and completing the tasks promptly.
  • Must know how to book and ticket air reservations Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s. 
  • Work closely with the team when they may need help completing a task.
  • Strong client-service orientation.
  • Excellent communication, interpersonal skills.
  • Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.
  • Able to work independently.
  • Team player, flexibility/ability to adapt in a dynamic environment.
  • Strong desire to learn and utilize the tools provided.
  • Positive attitude.
  • Self-starter.

We’d Love If You Also Have These

  • Travel experience preferred
  • Knowledge of travel specific systems (e.g. GDS, Concur, etc.).

How we work: 

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get To Know Us Better

https://www.anthonytravel.com/

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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About The Company

On Location is a global leader in premium experiential hospitality. We offer official ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of Endeavor, a global sports and entertainment company. On Location is an equal opportunity employer, committed to a inclusive workplace environment. Visit onlocationexp.com/careers to explore.

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