Trust and Safety Analyst

What You'll Do

• Review suspicious, refunded, and disputed transactions from multiple platforms and take appropriate actions based on classification, to ensure potential financial risk is mitigated while minimizing any negative customer experiences.

• Provide support to internal departments with resolving customer questions and issues related to payments, fraud, or other related activity in a timely and professional manner.

• Use analytics tools provided to take appropriate engagement or account actions against threat actors in coordination with other internal parties.

• Liaise with parties internal to our organization to detect and submit Trademark and Intellectual Property infringement and coordinate efforts of remedy and takedown with third-party providers. Prioritize your efforts and coordinate success reporting.  

• Within the platform, perform all routine functions, including maintaining daily monitoring of identified threats and their status and raising the visibility of problem areas.

• Monitor key platforms and channels for critical brand infringements in the market or any other suspicious activity and act appropriately.

• Provide clear and high-calibre insights in reporting, tailored to respective stakeholders in the business.

• Regularly performs ad hoc investigations and research into potential fraud threats or vulnerabilities.

What We're Looking For

• An analytical mind and interest in fraud

• Strong attention to detail

• Ability to identify irregularities and trends from data to appropriately prioritize workflow.

• Maintain multiple projects simultaneously and prioritize sub-dependent tasks accordingly.

• Work with data and its visualization to inform your decision-making.

• Ability to represent your work and its challenges through routine reporting and presentations and comfortable presenting your work to audiences.

• Contextually understand and integrate into your work threat actors’ motivation, capability, opportunity, and impact.

• Great coordination and planning skills.

• Self-motivated and results-driven.

Why Product Madness?

You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino.  The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United.

Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.

You will be part of a company that is not only Mad about games but Mad about our people. Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get-togethers and so much more. 

So what is stopping you from coming and joining the Madness?

Travel Expectations