Who Are We?
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.
Overview:
As a Trust and Safety Associate, you will be pivotal in ensuring a safe and secure environment for our gaming community. You will assist in monitoring and managing user-generated content, addressing safety concerns, and supporting the implementation of policies designed to protect users and maintain a positive gaming experience. This role involves working closely with various teams to identify potential risks, respond to incidents, and contribute to enhancing our safety protocols.
What You Will Do:
- Incident Management: Assist in responding to user reports, managing safety incidents, and implementing appropriate actions to mitigate risks and ensure a safe gaming environment.
- Policy Implementation: Support the enforcement of trust and safety policies, procedures, and guidelines to maintain community standards and user protection.
- Data Analysis: Analyze data related to user behavior and safety incidents to identify trends, provide insights, and recommend improvements to safety measures.
- Collaboration: Work closely with internal teams, including customer support and product management, to address safety issues and ensure cohesive implementation of safety protocols.
What We Are Looking For:
- Bachelor’s degree in International Politics, Law, or a related field preferred.
- Passion for Gaming: A genuine interest in gaming and familiarity with various game genres and platforms.
- Analytical Skills: Strong analytical abilities with attention to detail, capable of identifying patterns and potential risks.
- Problem-Solving: Proactive and resourceful in addressing issues and finding solutions in a dynamic environment.
- Teamwork: Ability to work collaboratively within a team and across departments, demonstrating strong interpersonal skills.
- Adaptability: Flexible and able to thrive in a fast-paced, ever-evolving industry.
- Excellent written and verbal communication skills in English and fluent oral Chinese to liaise with teams
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
