Trust & Safety specialist

1 Month ago • 3-4 Years

Job Summary

Job Description

As a Trust & Safety Specialist, you will develop subject matter expertise on online abuse, investigate user safety incidents, and apply internal policy guidelines. You'll identify high-risk issues, report to law enforcement, and escalate/handle high-risk situations. You'll also identify opportunities to improve workflows and user policies, report technical bugs, monitor lives in real-time, and assist with training. You will also suggest ideas and projects to improve Yubo safety product. Daily reporting on new trends observed is also required. You must have safety or moderation experience.
Must have:
  • Safety or moderation experience
  • Fluent in German (C1/C2)
  • Fluent in English (B2)
  • Understanding of social networks
  • Analytical skills and adaptability
Good to have:
  • Customer support experience
  • Familiarity with pop culture and Gen Z

Job Details

Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves. 

We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow. 

Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards.

 Join us in this exciting journey and help us shape the future of social interactions!

Challenges:

As a Trust & Safety Specialist, you:

- Develop subject matter expertise on online abuse

- Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.

- Identify high risk issues and coordinate/report to law enforcement authorities based on policy requirements.

- Escalate/Handle high risks escalations and apply critical thinking based on level of risk

- Identify opportunities to improve our operational workflows and user policies

- Report technical bugs

- Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines

- Help and assist with training improvement and learning development 

- Communicate on new trends see on the app

- Suggest ideas and projects to improve Yubo safety product

- Write a daily report to raise any new trends seen on the app

Technical & Mindset Prerequisites

  • Professional background:
  • > 3-4 years of experience
  • Must have: safety or moderation experience
  • Nice to have: customer support experience
  • Do reporting
  • Specific knowledge:
  • Required languages: German => C1/C2 - English => B2
  • Fluent in German culture
  • Fluent in pop culture / genZ
  • Understanding social networks
  • Soft skills:
  • Analytical skills, ability to appreciate/evaluate situations in a specific context
  • Ability to make decisions quickly
  • Adaptability
  • Flexibility
  • Team player
  • Ability to step back
  • Social intelligence: being able to understand and adapt to the background and culture (employees and users)
  • The recruitment process

  • Interview with TAM & Lead
  • Use case
  • Interview with Team Lead
  • Criminal record check
  • Our approach to privacy

  • As part of your job, you will be working on tools that process personal data relating to Yubo users.
  • As a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, and in particular of children's online safety, privacy and well-being.
  • Every employee at Yubo is expected to participate in compliance with data protection regulations as well as the continuous improvement of our Privacy & Safety By Design measures.
  • Similar Jobs

    luxsoft - Test Automation Engineer

    luxsoft

    Bochum, North Rhine-Westphalia, Germany (On-Site)
    3 Weeks ago
    Nium - SDE I

    Nium

    San Francisco, California, United States (Hybrid)
    3 Weeks ago
    GoDaddy - Workday Engineer - SaaS Platform Systems Engineer

    GoDaddy

    London, England, United Kingdom (Remote)
    1 Month ago
    Techland - Rendering Programmer

    Techland

    Poland (On-Site)
    12 Months ago
    Canonical - Embedded Linux Field Engineer for Devices/IoT

    Canonical

    (Remote)
    1 Month ago

    Get notifed when new similar jobs are uploaded

    Similar Skill Jobs

    Aptive - Executive Assistant to the Executive VP and Chief Financial Officer

    Aptive

    Boston, Massachusetts, United States (On-Site)
    1 Month ago
    Illumina - Senior Manager, IT - SAP Finance

    Illumina

    San Diego, California, United States (On-Site)
    1 Month ago
    Google - Facilities Technician, Electrical

    Google

    Eemshaven, Groningen, Netherlands (On-Site)
    2 Months ago
    Ubisoft - Senior C++ Programmer

    Ubisoft

    Bucharest, Bucharest, Romania (Hybrid)
    2 Months ago
    Motorola solutions - Software Engineer (Embedded)

    Motorola solutions

    Penang, Malaysia (On-Site)
    4 Weeks ago
    The New York Times - Senior Operations Manager

    The New York Times

    New York, United States (Hybrid)
    1 Month ago
    Lulalend - Head of Marketing

    Lulalend

    Cape Town, Western Cape, South Africa (Hybrid)
    1 Month ago
    Tencent - Senior Database Administrator (Private Cloud)

    Tencent

    (On-Site)
    2 Months ago
    Playdawn Consulting - Unreal Gameplay Developer (C++)

    Playdawn Consulting

    Ahmedabad, Gujarat, India (On-Site)
    1 Month ago
    GlobalStep - Director of HR

    GlobalStep

    Richardson, Texas, United States (On-Site)
    2 Weeks ago

    Get notifed when new similar jobs are uploaded

    Jobs in Paris, Île-de-France, France

    PwC - Chef de mission Paie | CDI | H/F

    PwC

    Neuilly-sur-Seine, Île-de-France, France (On-Site)
    7 Months ago
    PwC - Senior Consultant

    PwC

    Neuilly-sur-Seine, Île-de-France, France (On-Site)
    1 Week ago
    Philips - People Leader Partner - Health Systems

    Philips

    Suresnes, Île-de-France, France (On-Site)
    3 Weeks ago
    Marsh McLennan - Administrative Manager - Insurance H/F (6-month Fixed-Term Contract)

    Marsh McLennan

    Paris, Île-de-France, France (Hybrid)
    3 Days ago
    Assystems - Ingénieur CAO  H/F

    Assystems

    Courbevoie, Île-de-France, France (Hybrid)
    7 Months ago
    Devoteam - Architecte Cloud Azure H/F

    Devoteam

    Levallois-Perret, Île-de-France, France (Remote)
    8 Months ago
    Tesla - Conseiller(ère) Commerciale - Sales Advisor H/F - Paris

    Tesla

    Paris, Île-de-France, France (On-Site)
    4 Months ago
    Ubisoft - Community Developer

    Ubisoft

    Montpellier, Occitanie, France (On-Site)
    2 Months ago
    PwC - Consultant Expérimenté - Conseil aux organisations | Transformation Finance | CDI | H/F

    PwC

    Neuilly-sur-Seine, Île-de-France, France (On-Site)
    7 Months ago
    PwC - Manager Architecte Cloud et Intégration | CDI | H/F

    PwC

    Neuilly-sur-Seine, Île-de-France, France (On-Site)
    8 Months ago

    Get notifed when new similar jobs are uploaded

    Similar Category Jobs

    Looks like we're out of matches

    Set up an alert and we'll send you similar jobs the moment they appear!

    About The Company

    Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves. We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow. Our team is international, multicultural and deeply committed to its mission.

    Santa Clara, California, United States (On-Site)

    Sydney, New South Wales, Australia (On-Site)

    Paris, Île-de-France, France (Hybrid)

    Paris, Île-de-France, France (Hybrid)

    Paris, Île-de-France, France (Remote)

    Paris, Île-de-France, France (Remote)

    Paris, Île-de-France, France (On-Site)

    Paris, Île-de-France, France (Remote)

    Paris, Île-de-France, France (On-Site)

    Paris, Île-de-France, France (Remote)

    View All Jobs

    Get notified when new jobs are added by yubo

    Level Up Your Career in Game Development!

    Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

    Job Common Plug