Unity and Native Android Developer Support Engineer

Overview

Forbes’ Top 30 Companies for Remote Jobs in 2023 & 2024

Work From Anywhere

You will: Assist customers with SDK integration; contribute to testing and improving the product.

Must have: 2+ years of experience in Unity and native Android development; ability to efficiently communicate with customers and troubleshoot SDK integration issues.

Who We Are | What We Do

At Yodo1, we simplify mobile game growth.

With billions of downloads across our portfolio, Yodo1 is a partner for mobile game growth at every stage—from helping developers monetize their first game to bringing iconic brands into major mobile titles.

Taking over a decade of experience publishing and growing games like Crossy Road, Rodeo Stampede, and Ski Safari into global hits, we provide products and services that range from helping new arrivals to the app store optimize ad revenue, driving a 50x player increase for games such as Animal Revolt Battle Simulator, and bringing iconic IP from companies like Hasbro, Paramount, Legendary, and MGA to globally-recognized studios the likes of Rivergame, Candivore, 37Games, and more.

We love games, we play games, we grow games.

What We Believe | How We Work

We believe in the future and power of the mobile gaming industry and that everyone deserves an equal opportunity to build a life they love through games.

We believe you know when and where you do your best work. We are fully remote by design and we WFA: Work From Anywhere. We don’t impose hours or limit time off.

We are driven by performance and we experiment often. We care about impact, not titles.

Who We’re Looking For

We are hiring a Unity and Native Android Developer Support Engineer to assist customers with SDK integration and issue resolution, expectation management, and contribute to testing and improving the product.

You are:

• Focused on impact. You understand the 80/20 rule and focus on activities that matter.

• Performance-driven and growth-oriented. You have an intrinsic will to succeed while unafraid to try, fail, and learn by experimenting with new approaches and testing ideas.

• Cooperative. You help others succeed; you give and receive feedback well.

• Relentlessly curious. You ask questions.

• Humble. You ask for help; you are quick to admit and learn from your mistakes.

• SMART. You work and communicate in ways that are Specific, Measurable, Actionable, Relevant, and Time-bound.

What We Expect

You will:

• Take support queries from our clients, log them in our ticket base, and provide functional support.

• Document and analyze the technical issues, root causes, and provide efficient solutions to customer and internal teams.

• Communicate with our internal support to help alleviate client queries and escalate portal and SDK issues.

• Review our SDK for potential issues and give feedback to the Developer Support Team Lead on how to improve the product;

• Participate in QA, test customer facing SDK releases, and report bugs.

• Understand customer’s unmet demands and manage expectations to prevent churn.

• Help maintain the existing plugins.

You must have:

• 2+ years of experience in Unity and native Android development, with a proven history of working on projects using Unity/C# and Android Studio/Kotlin+Java;

• Ability to understand the error log and fix issues relating to areas such as build and SDK conflicts.

• Experience working with mobile SDKs

• Flexibility in learning new technologies such as Flutter, Swift, and Cocos, and the ability to adapt to new missions.

• Excellent customer-facing communication skills and ability to continuously gather feedback to improve the product.

• Creative and curious nature. Possessing an intrinsic will to succeed while unafraid to try and fail (i.e. learn) by experimenting with new approaches and testing ideas.

You might have:

• Experience working with ad monetization SDKs

• Deep understanding of the Unity ecosystem, with experience managing or developing Unity plugins.

• Native iOS (Swift/Objective-C) development experience.

• Ability to fix the ANRs and crashes to get under the bad behavior threshold.

What We Offer

Compensation. We pay based on qualifications, experience, and fit for the role. We provide an allowance to purchase your own device or equipment and offer variable compensation through our annual bonus program.

Growth. We offer an environment where you will have the trust and freedom to try, fail, learn fast, and make a real impact while accelerating your career, and where anyone with a great idea can pitch it directly to our management team.

WFA. Work from anywhere in the world, travel when and where you like, get paid in your currency of choice, and enjoy flexible hours and unlimited paid time off.

Community. Work with an energetic, fast-learning, supportive, and diverse team of Yodies across six continents and 30+ countries who share and support new ideas and get things done.

Ready to change the game for mobile game developers and build your career from anywhere?