US Payroll Customer support

Description -

Responsible for ensuring timely and accurate delivery and accounting of salaries, wages, commissions, and incentive payments.

Responsibilities:

• Performs an entire moderately-complex payroll calculation and/or certain parts of the general payroll process (general processing, terminations, time & LOA management, data management, etc.) for a complex country or set of countries, exercising a good understanding of the payroll framework, systems and government regulations impacting payroll calculation to determine the best method for achieving operational objectives.
• Contributes to projects that impact payroll and/or time solutions at the country level in coordination with key stakeholders such as HR, Controllership & IT teams, and may lead projects of low to moderate complexity.
• Consults with payroll leaders to identify opportunities for process improvement and policy development (within and out of payroll), engaging in the design and implementation.
• Develops healthy business relationships with internal stakeholders and external vendors, driving issue resolution to achieve desired results.
• Resolves complex payroll or time & absence support cases and effectively manages and follows up on escalations; may handle day to day employee & business partner queries.
• Maintain employee and company records related to payroll and time prprocesses
• Share knowledge in a natural way with other team members and contribute to a knowledge management culture by maintaining clear process documentation.
• Develops a deeper understanding of HP's payroll and Time processes and working knowledge of the business.

Knowledge and Skills:

• Good Business Application skills (e.g., Microsoft Excel).
• Good written and verbal communication skills; mastery inofnglish and local language.
• Appetence for digital transformation and ready to develop new digital skills to help automate processes.
• Good work organization and ababilityo work with deadlines.

Impact and Scope:

• Directly impacts timeliness and accuracy of payroll for the country supported.
• Supports payroll operation management and project team.
• Advises various internal partners and employees on the needs and requirements of target markets.

Complexity:

• Low to moderate: Some senior management interface; frequent cross-functional/cross-organizational interaction on exthe ecution of tactics.
• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and fafacilitatingnformation validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution.

Education and Experience:

• Bachelor's degree in a relevant area or demonstrated competence. Typically 2-4 years of experience.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement