UX Research Operations Specialist

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently seeking a User Experience Research Operations Specialist to support our client’s UX Research Team in delivering insights that drive enhanced customer experiences.

This is an exciting opportunity to play a key role in the day-to-day operations of UX research projects, working closely with researchers and cross-functional teams to ensure smooth execution of studies. As part of the team, you will have the chance to contribute to research logistics, participant recruitment, and process optimization while collaborating with experienced professionals in a dynamic, innovative environment.

Key Responsibilities:

• Recruit, screen, and schedule high-quality research participants for studies.

• Craft targeted communication for survey distribution and participant outreach.

• Manage research logistics, including scheduling, technology support, and incentive distribution.

• Track research effectiveness, analyze survey metrics, and refine recruitment strategies.

• Maintain research documentation, best practices, and team resources.

• Support the UX Research Director in prioritizing and managing inbound research requests.

• Experiment with new tools and processes to enhance workflow and efficiency.

Qualifications:

• 1-3 years of experience in Operations or a related field, with a focus on process optimization.

• Strong organizational, communication, and collaboration skills.

• Ability to manage multiple projects across teams and time zones.

• Self-driven with excellent time management and attention to detail.

Preferred Experience:

• Background in UX research, entertainment, medical, or marketing fields.

• Familiarity with UX research methods, tools, and product development processes.

• Experience with research platforms (e.g., SurveyMonkey, UserTesting, Asana).

Education:

• BA/BS in Research, Operations, HCI, Marketing, Project Management, or a related field.

• A Master’s degree is a plus.

Why Join Us?

• Be part of a creative, forward-thinking team.

• Work on projects that drive innovation and improve user experiences.

• Competitive salary and benefits package.

Apply Today! If you are passionate about user research and have the qualifications we are looking for, we encourage you to apply before the deadline on April 10th. Don’t miss the chance to be part of a dynamic team and help shape the future of UX research.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.