UX Researcher

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As a User Experience Researcher, you will design and execute foundational, exploratory, and evaluative research, contributing to both Creator and Viewer experiences across Twitch. You will partner closely with senior researchers along the way and collaborate with product managers, UX designers, data scientists and engineers. You will report to the Director of UX Research within our Central Research Team.

You Will:

• Execute studies to help product teams identify user needs, evaluate concepts and prototypes, and gather feedback and iterate.
• Collaborate closely with other researchers and research management on study design and insight communication. 
• Inform the product design and strategy of Twitch products by translating data into insights that have clear and actionable implications for product development

You Have:

• Experience with a variety of qualitative research methods, such as semi-structured interviews, usability studies, contextual inquiries, diary studies, and other approaches.
• Expertise in survey sampling, questionnaire design, and applied statistics for survey analysis.
• A thorough understanding of the product design and development process and how research informs different kinds of decisions.
• Familiarity with industry tools for moderated and unmoderated research, survey creation, and analytics.

Bonus Points

• You have an advanced degree in Human Factors, Sociology, Anthropology, HCI, Ergonomics, or another related field.
• You already know a lot about online communities, online video, video games, or Twitch.
• Experience with data manipulation tools and statistical analysis packages (R/Python/Stata).

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW8785