Outscal Logooutscal logo

Vacation Advisor - Japan Member Services

1 Hour ago • 1 Years + • $54,630 PA - $74,000 PA

Job Summary

Job Description

This role involves assisting Japanese-speaking Disney Vacation Club members in planning their dream vacations. Responsibilities include providing detailed information about Disney resorts, cruises, and activities via phone and email; creating customized itineraries; maintaining accurate records; resolving member concerns; staying updated on Disney offerings; collaborating with other departments; and participating in ongoing training. The ideal candidate is fluent in Japanese and English, possesses excellent communication skills, and thrives in a fast-paced environment. This is a work-from-home position based on Oahu, Hawaii, requiring availability during specified Japan-based hours.
Must have:
  • Fluency in Japanese and English
  • High-speed internet & private workspace
  • Excellent communication & customer service
  • Problem-solving & decision-making skills
  • Proficiency in Microsoft Office Suite
Good to have:
  • Hospitality industry experience
  • Call center experience
  • Knowledge of Disney Vacation Club
  • Ability to handle high-stress situations
Perks:
  • Health and savings benefits
  • Educational opportunities
  • Special Disney extras

Job Details

Job Summary:

Imagine spending your day helping families from Japan plan the trip of a lifetime at the happiest place on earth – Disney! Japanese-Speaking Vacation Advisors are the essential link between Disney Vacation Club Members and our unparalleled Parks and Resorts in the US, Asia, Europe, voyages on the Disney Cruise Line, and trips to far-flung destinations through Adventures by Disney. If you speak fluent Japanese and English, are comfortable working from home on a computer, and excel at connecting with people over the phone, this is the job for you.

This position will report to the Member Services Manager.

You Will:

  • Provide information (by phone or email) to Japanese-speaking Disney Vacation Club Members about various resorts, cruise ships, restaurants, and activities.

  • Assist Members in planning a customized trip that enhances their time and resources.

  • Keep accurate records by documenting interactions on the computer.

  • Offer expert advice on travel options and amenities available at Disney destinations.

  • Resolve Member concerns and provide solutions to ensure a magical experience.

  • Stay updated with the latest Disney news and offerings to provide current information to Members.

  • Collaborate with other departments to ensure seamless service and Member satisfaction.

  • Participate in continuous training and development programs to stay knowledgeable about Disney products and services.

You Will Have:

  • Fluency in both Japanese and English (speaking, reading, and writing).

  • A high-speed internet connection and a private work environment at home located on the island of Oahu.

  • The ability to help Guests make the most of their vacation time and resources.

  • A knack for connecting with people on the phone and conveying warmth and enthusiasm over email.

  • Availability to work "Japan" hours, from 2 pm to 10 pm, Monday – Friday Hawaii time, with a flexible schedule including holidays.

  • Ability to occasionally work at Aulani resort to meet operational needs such as training.

  • Critical thinking skills.

  • Ability to make decisions independently in real-time.

  • Proficiency in Microsoft Office Suite.

  • Excellent typing skills.

Preferred Qualifications:

  • 1+ year of experience in the hospitality industry.

  • Experience in a call center atmosphere.

  • Knowledge of Disney Vacation Club products and services.

  • Strong customer service skills with the ability to handle high-stress situations effectively.

Required Education:

  • High school degree or equivalent.

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#Aulanijobs #DXMedia


The hiring range for this position in Oahu, HI is $26.25 to $35.54 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographical region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Similar Jobs

On Location - Account Manager, Texas Tech University

On Location

Texas, United States (On-Site)
2 Weeks ago
Nintendo - Account Administrator - Publisher and Developer Relations

Nintendo

Redmond, Washington, United States (Hybrid)
20 Hours ago
On Location - Manager, Ticket Operations - FIFA World Cup 26™

On Location

Dallas, Texas, United States (Remote)
1 Month ago
Logitech - B2B Sales Support Intern (SEA) - Young Professionals Program (Based in Singapore)

Logitech

Singapore, Singapore (On-Site)
3 Months ago
Wargaming - Service Desk Administrator

Wargaming

Nicosia, Nicosia, Cyprus (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Assystems - Chargé d'Affaires Automatisme H/F

Assystems

Cattenom, Grand Est, France (On-Site)
4 Months ago
PwC - Workforce Transformation Manager

PwC

Singapore (On-Site)
5 Months ago
NinjaVan - Internship (Operation Excellence)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
5 Months ago
The Walt Disney Company - Analyst, Revenue Analytics

The Walt Disney Company

New York, New York, United States (On-Site)
19 Hours ago
PwC - Senior Tax Consultant

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
5 Months ago
The Walt Disney Company - Disney Consumer Products Hardlines Licensing (Multi-Category) Intern

The Walt Disney Company

Glendale, California, United States (On-Site)
19 Hours ago
Tesla - Junior HR Operations Associate - Dutch Speaker

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
Bally's Interactive - Senior Business Finance Analyst

Bally's Interactive

Manchester, England, United Kingdom (On-Site)
20 Hours ago
The Walt Disney Company - Health & Safety Inspector

The Walt Disney Company

Papenburg, Lower Saxony, Germany (On-Site)
1 Hour ago
Evolution - Italian Speaking Key Account Manager

Evolution

St. Julian's, Malta (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

The Walt Disney Company - Sr Software Engineer (Roku/BrightScript/SceneGraph)

The Walt Disney Company

Charlotte, North Carolina, United States (On-Site)
4 Months ago
The Walt Disney Company - Manager, Application Technology

The Walt Disney Company

Glendale, California, United States (On-Site)
19 Hours ago
Riot Games - Principal Animation Artist - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
20 Hours ago
Rockstar Games - Senior Graphic Designer

Rockstar Games

New York, New York, United States (On-Site)
6 Months ago
Moonbug Entertainment - Production Coordinator, Brands

Moonbug Entertainment

California, United States (On-Site)
1 Week ago
Meta - Software Engineer, Android

Meta

San Francisco, California, United States (On-Site)
4 Months ago
Match Group - Product Operations Specialist

Match Group

Los Angeles, California, United States (Hybrid)
5 Months ago
The Walt Disney Company - ESPN Chinese/English Bilingual Marketing Intern

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
2 Hours ago
Info Stretch - .Net Architect

Info Stretch

Mechanicsburg, Pennsylvania, United States (On-Site)
4 Months ago
ByteDance - Machine Learning Engineer - Inference

ByteDance

San Jose, California, United States (On-Site)
19 Hours ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

São Paulo, State Of São Paulo, Brazil (On-Site)

Hong Kong (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Serris, Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Serris, Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug