VCS Engineer (IT Infrastructure and ITIL Framework)

• Required:
  • Proficiency in systems administration and network protocols
  • Experience with ITIL framework and best practices in IT operations
• Preferred:
  • Familiarity with cloud technologies and database management systems

Overall Responsibilities

• Provide technical support and resolve technical issues for Synechron's employees.
• Monitor and maintain the stability and efficiency of Synechron's IT infrastructure.
• Ensure timely resolution of service requests and incidents.
• Participate in the implementation of new IT systems and infrastructure projects.
• Collaborate with the IT Operations team to identify and resolve technical issues and improve processes.
• Maintain up-to-date knowledge of new technologies and advancements in IT Operations and Technical Support.

• Programming Languages:
  • Preferred: Any scripting languages for automation tasks
• Databases/Data Management:
  • Preferred: Basic understanding of database management systems
• Cloud Technologies:
  • Preferred: Familiarity with cloud service providers
• Frameworks and Libraries:
  • Required: ITIL framework
• Development Tools and Methodologies:
  • Required: System administration tools
• Security Protocols:
  • Preferred: Knowledge of security best practices in IT operations

• 8+ years of experience in IT Operations, Technical Support, or a related field.
• Experience with ITIL framework, managing IT infrastructure, system administration, and technical support.
• Alternative experience pathways include significant project-based experience in IT operations.

• Provide technical support and troubleshoot issues for Synechron's employees.
• Conduct regular meetings with the IT Operations team to review system performance and address issues.
• Participate in project planning and implementation of IT infrastructure updates.
• Prepare deliverables including technical documentation and incident reports.
• Exercise decision-making authority to resolve IT operational issues promptly.

• Required: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferred: Certifications in ITIL or relevant IT operations courses.
• Commitment to continuous professional development and staying current with industry trends.

• Strong critical thinking and problem-solving capabilities.
• Demonstrated leadership and teamwork abilities.
• Excellent communication and stakeholder management skills.
• Adaptability and a continuous learning orientation.
• Innovative mindset and ability to manage time and priorities effectively.