Vertical Operations Intern
Job Summary
Job Description
The Vertical Operations Intern will support the Operations team in tackling critical operational challenges and projects. Responsibilities include ideating, piloting, and rolling out new processes to improve customer service; making recommendations to enhance customer support; and driving operational excellence across teams as the company scales. The role involves supporting leaders with reporting and presentations, maintaining accurate documentation, and identifying areas for process improvement. This is a summer 2025 internship.
Must have:
- College student in Business or related field
- Customer-centric mindset
- Experience in fast-paced environments
- Proactive problem-solving skills
- Rigorous approach to research
3 skills required
Job Details
About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the Role
We are looking for a Vertical Operations Intern to join our growing Operations team for the Summer 2025 term. You will put your theoretical knowledge and education to the test as you support our Operations team in tackling several critical operational challenges/projects across the organization. Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data-driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.
Challenges You’ll Solve
- New Processes: you will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processes.
- Customer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc.
- Operational Excellence: as we scale and grow >30% QoQ, you will spend the term helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.
About You
- You are in college or university, pursuing an education in Business, Commerce or a similar field
- You have a customer-centric mindset with a deep understanding of customer lifecycle management
- You are versatile and flexible, with experience working in a fast-moving environment where you had to juggle multiple priorities simultaneously
- You are a high-performer, and seek to be the best in all that you do
- You are a proactive problem solver and know how to prioritize tasks
- You double-check your work and numbers, you have a rigorous approach to research and a bias for action.
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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