Vertical Operations Intern
2 Months ago • All levels • $23.5 PA - $29 PA
Operations
Job Description
Super.com is seeking a Vertical Operations Intern for the Fall 2025 term to support the Operations team in addressing critical operational challenges and projects. The Vertical Operations team is the primary point of contact for each business vertical, responsible for end-to-end results, including policy establishment and performance verification. This role involves defining service requirements, setting SLAs, and continuously improving operations through data-driven oversight and optimization, focusing on upholding service quality, reducing costs, and driving innovation. Interns will assist in ideating, piloting, and rolling out new customer service processes, making recommendations to enhance customer support, and driving operational excellence as the company experiences significant growth.
Must Have:
- Pursuing a degree in Business, Commerce, or a related field.
- Customer-centric mindset with understanding of customer lifecycle management.
- Versatile and flexible in a fast-moving environment with multiple priorities.
- High-performer seeking to be the best.
- Proactive problem-solver with task prioritization skills.
- Rigorous approach to research, bias for action, and double-checking work.
Perks:
- Top-of-market compensation for interns.
- $300 one-time home office setup allowance.
- $25/week UberEats allowance on Fridays.
- $300/Term Learning and Development allowance.
- $120/Term Fitness/Wellness allowance.
- Opportunity to work with top talent from leading tech companies.
- Chance to build a product used by millions globally with ownership and impact.
About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the Role
We are looking for a Vertical Operations Intern to join our growing Operations team for the Fall 2025 term. You will put your theoretical knowledge and education to the test as you support our Operations team in tackling several critical operational challenges/projects across the organization. Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data-driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.
Challenges You’ll Solve
- New Processes: you will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processes.
- Customer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc.
- Operational Excellence: as we scale and grow >30% QoQ, you will spend the term helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.
About You
- You are in college or university, pursuing an education in Business, Commerce or a similar field
- You have a customer-centric mindset with a deep understanding of customer lifecycle management
- You are versatile and flexible, with experience working in a fast-moving environment where you had to juggle multiple priorities simultaneously
- You are a high-performer, and seek to be the best in all that you do
- You are a proactive problem solver and know how to prioritize tasks
- You double-check your work and numbers, you have a rigorous approach to research and a bias for action.
Perks & Benefits
- Compensation: We pay our Interns top-of-market
- $300 one-time home office set up allowance
- $25/week UberEats allowance on Fridays
- $300/Term Learning and Development allowance
- $120/ Term Fitness/Wellness allowance
- Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more.
- Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work.
$23.50 - $29 an hour
Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure.
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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