Vice President of Professional Services

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Overview

The Vice President of Professional Services will lead our implementation, onboarding, and customer value realization engine. You will own the end-to-end delivery of our AI-powered platform to customers, ensuring best-in-class onboarding, high-quality deployments, and consistent execution across programs. As a key member of the leadership team, you’ll be responsible for building a world-class professional services organization that balances quality, speed, and customer impact. 

Key Responsibilities

Customer Onboarding & Value Delivery 

• Own the customer journey post-sale: onboarding, implementation, UAT, and go-live.
• Drive successful deployments across diverse financial institutions by building robust, repeatable implementation frameworks. 
• Reduce time-to-value by implementing structured launch plans, milestone tracking, and escalation frameworks. 
• Champion “implementation as a differentiator,” ensuring seamless integrations and frictionless adoption. 

Strategic & Operational Leadership 

• Build and lead a high-performing global professional services team, including Technical Account Managers, project managers, and solution architects. 
• Define and scale standardized delivery methodologies, templates, and tools across all implementations. 
• Track and improve key service delivery metrics — time-to-launch, implementation satisfaction (CSAT), SLA adherence, and revenue realization.
• Establish strong governance, documentation, and QA processes to ensure delivery consistency and quality across customers. 

Cross-Functional Collaboration 

• Partner with Sales to scope implementation efforts and define SOWs for new customers.
• Work closely with Product and Engineering to align roadmaps, influence priorities, and escalate key deployment challenges. 
• Coordinate with Customer Success and Support to ensure seamless hand-offs and aligned post-launch support strategies. 
• Collaborate with Revenue Operations and Finance to optimize resource planning, margins, and forecasting. 

Customer & Stakeholder Management 

• Serve as an executive sponsor during high-priority implementations and escalations.
• Build credibility with key customer stakeholders by ensuring transparency, ownership, and accountability throughout delivery. 
• Own communication with C-level executives to manage expectations, report progress, and unlock key decision points. 

Requirements

• 10+ years of experience in professional services, delivery, or customer implementation roles, with 5+ years in a senior leadership capacity. 
• Experience working with AI-powered technologies or customer experience platforms is a plus. 
• Proven track record of managing and scaling delivery teams in a SaaS company, preferably in FinTech. 
• Deep understanding of SaaS delivery models and key service metrics, including time-to-value, implementation velocity, deployment CSAT, SLA adherence, and revenue realization. 
• Exceptional leadership and people management skills, with experience leading global teams. 
• Ability to navigate complex, enterprise-level customer relationships and drive executive engagement. 
• Strong analytical and problem-solving skills; ability to leverage data to inform strategy and drive decisions. 
• Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders.

Compensation 

Base compensation is expected to be between $210,000- $260,000. Exact compensation may vary based on skills and location. 

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave
• Development: Access to internal professional development resources.

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.