VIP Account Manager

4 Months ago • All levels

Account Management

Job Description

The VIP Account Manager will manage a portfolio of over 500 high-value VIP players. The role involves building strong relationships through various communication channels and proactively connecting with over 100 VIPs daily. The candidate will analyze player behavior, design customized engagement strategies, drive up-sell and cross-sell opportunities, and own performance metrics. They will also capture and share VIP feedback, collaborate with various teams, and represent the company at events. The goal is to retain and reactivate important players and improve their experience, while also improving business KPIs.

Must Have:

Manage a portfolio of VIP players.
Build strong relationships through various channels.
Proactively connect with VIPs daily.
Analyze player behavior and KPIs.
Design and execute customized engagement strategies.

Add these skills to join the top 1% applicants for this job

performance-analysis

retention-strategies

Introduction:

At Huuuge Games we make top grossing mobile games that bring people together through fun and social mobile gaming.

We’re now looking for a VIP Account Manager that will help us retain and reactivate our most important players and serve as a companion throughout their lifecycle. You will manage and improve both our VIPs player experience and several crucial business KPIs resulting from their continued engagement.

How will you make an impact with us?

Manage a personal portfolio of 500+ high-value VIP players, combining proactive outreach, engagement, and retention strategies.
Build strong, trust-based relationships via email, chat, phone, SMS, Facebook, and other direct channels.
Proactively connect with 100+ VIPs daily, ensuring timely, impactful communication and personalized service.
Analyze player behavior and KPIs to identify risks, growth opportunities, and take immediate action.
Design and execute customized engagement strategies—gifting, exclusive offers, reactivation, and loyalty campaigns.
Drive up-sell and cross-sell opportunities by understanding player lifecycle and behavioral signals.
Own performance metrics including retention, satisfaction, revenue per user, and lifetime value.
Capture and share VIP feedback to inform improvements in features, events, and promotions.
Collaborate closely with Product, LiveOps, Economy, Analytics, and Creative teams to shape VIP-focused experiences.
Escalate high-risk or sensitive cases responsibly, ensuring player safety and adherence to responsible gaming practices.
Represent Huuuge at live and virtual VIP events as a brand ambassador and advocate for player experience.