VIP Account Manager
Job Summary
Job Description
- Manage a portfolio of VIP players.
- Build strong relationships through various channels.
- Proactively connect with VIPs daily.
- Analyze player behavior and KPIs.
- Design and execute customized engagement strategies.
2 skills required
Job Details
Introduction:
At Huuuge Games we make top grossing mobile games that bring people together through fun and social mobile gaming.
We’re now looking for a VIP Account Manager that will help us retain and reactivate our most important players and serve as a companion throughout their lifecycle. You will manage and improve both our VIPs player experience and several crucial business KPIs resulting from their continued engagement.
How will you make an impact with us?
Manage a personal portfolio of 500+ high-value VIP players, combining proactive outreach, engagement, and retention strategies.
Build strong, trust-based relationships via email, chat, phone, SMS, Facebook, and other direct channels.
Proactively connect with 100+ VIPs daily, ensuring timely, impactful communication and personalized service.
Analyze player behavior and KPIs to identify risks, growth opportunities, and take immediate action.
Design and execute customized engagement strategies—gifting, exclusive offers, reactivation, and loyalty campaigns.
Drive up-sell and cross-sell opportunities by understanding player lifecycle and behavioral signals.
Own performance metrics including retention, satisfaction, revenue per user, and lifetime value.
Capture and share VIP feedback to inform improvements in features, events, and promotions.
Collaborate closely with Product, LiveOps, Economy, Analytics, and Creative teams to shape VIP-focused experiences.
Escalate high-risk or sensitive cases responsibly, ensuring player safety and adherence to responsible gaming practices.
Represent Huuuge at live and virtual VIP events as a brand ambassador and advocate for player experience.
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About The Company
Huuuge is an international free-to-play games developer and a global publisher of digital games on mobile and web platforms, with a mission to empower billions of people to play together, as part of the Huuuge vision to transform mobile gaming into a massively social experience.
In order to continue building one of the global leaders in real-time, free-to-play mobile gaming, Huuuge aims to redefine the user experience by offering best-in-class live operations and innovative social features in its games.
Huuuge is one of the fastest-growing mobile game developers, having generated annual consolidated revenue growth of 30.6% in the period between 2017 and 2019 (CAGR). The Company develops and publishes its games globally and its users play its games in almost every country in the world.
Huuuge’s major areas of operations are development and publishing. Development encompasses all activities related to the development of new games. Huuuge has a proven track record of developing successful games within the social casino subgenre through its systematic development process. Publishing encompasses activities from the launch of a game onwards, including relationship building with distributors, marketing and continuous post-launch game optimization.
As of September 30, 2020 Huuuge had 4.74 million Monthly Active Users (“MAU”) compared to 3.98 million, 3.72 million and 3.32 million as at calendar year end 2019, 2018 and 2017, respectively.
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