VIP Account Manager

1 Month ago • All levels • Account Management

Job Summary

Job Description

The VIP Account Manager will manage a portfolio of over 500 high-value VIP players. The role involves building strong relationships through various communication channels and proactively connecting with over 100 VIPs daily. The candidate will analyze player behavior, design customized engagement strategies, drive up-sell and cross-sell opportunities, and own performance metrics. They will also capture and share VIP feedback, collaborate with various teams, and represent the company at events. The goal is to retain and reactivate important players and improve their experience, while also improving business KPIs.
Must have:
  • Manage a portfolio of VIP players.
  • Build strong relationships through various channels.
  • Proactively connect with VIPs daily.
  • Analyze player behavior and KPIs.
  • Design and execute customized engagement strategies.

Job Details

Introduction:

At Huuuge Games we make top grossing mobile games that bring people together through fun and social mobile gaming. 

We’re now looking for a VIP Account Manager  that will help us retain and reactivate our most important players and serve as a companion throughout their lifecycle. You will manage and improve both our VIPs player experience and several crucial business KPIs resulting from their continued engagement. 

How will you make an impact with us? 

  • Manage a personal portfolio of 500+ high-value VIP players, combining proactive outreach, engagement, and retention strategies.

  • Build strong, trust-based relationships via email, chat, phone, SMS, Facebook, and other direct channels.

  • Proactively connect with 100+ VIPs daily, ensuring timely, impactful communication and personalized service.

  • Analyze player behavior and KPIs to identify risks, growth opportunities, and take immediate action.

  • Design and execute customized engagement strategies—gifting, exclusive offers, reactivation, and loyalty campaigns.

  • Drive up-sell and cross-sell opportunities by understanding player lifecycle and behavioral signals.

  • Own performance metrics including retention, satisfaction, revenue per user, and lifetime value.

  • Capture and share VIP feedback to inform improvements in features, events, and promotions.

  • Collaborate closely with Product, LiveOps, Economy, Analytics, and Creative teams to shape VIP-focused experiences.

  • Escalate high-risk or sensitive cases responsibly, ensuring player safety and adherence to responsible gaming practices.

  • Represent Huuuge at live and virtual VIP events as a brand ambassador and advocate for player experience.

Similar Jobs

Keywords International - Engineering Manager/Senior Engineering manager

Keywords International

Pune, Maharashtra, India (Hybrid)
1 Week ago
Forescout Technologies  Inc  - Sr. Manager, Professional Services

Forescout Technologies Inc

London, England, United Kingdom (On-Site)
3 Months ago
Interactive Brokers - Video Production Specialist & Editor

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
1 Month ago
Mozilla - Website Program Manager

Mozilla

(Remote)
1 Month ago
Perplexity - Customer Success and Support Operations Leader

Perplexity

Tokyo, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Yahoo - Senior Principal Machine Learning Engineer

Yahoo

United States (Hybrid)
2 Weeks ago
NVIDIA - Senior GPU Kernel Performance Lead

NVIDIA

Canada (On-Site)
3 Months ago
FalconX - Risk Manager, Liquidity and Credit

FalconX

New York, New York, United States (On-Site)
1 Month ago
P99 soft - Data Analyst

P99 soft

Hyderabad, Telangana, India (On-Site)
1 Month ago
Scopely - Lead Product Manager, Growth

Scopely

United States (Remote)
1 Week ago
PwC - Manager Finance Consulting

PwC

Zürich, Zurich, Switzerland (On-Site)
1 Week ago
Blinkhealth - Pharmacy Operations Supervisor, Intake

Blinkhealth

Chesterfield, Missouri, United States (On-Site)
1 Month ago
HP - Commercial Manager Business Acquisition

HP

Mississauga, Ontario, Canada (On-Site)
1 Week ago
bytedance - DevOps Engineer - Applied Machine Learning, Engine

bytedance

San Jose, California, United States (On-Site)
4 Months ago
Xsolla - Product Manager

Xsolla

Berlin, Berlin, Germany (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Warsaw, Masovian Voivodeship, Poland

Axel springer - Business Growth Manager Fakt.pl

Axel springer

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Sperasoft - Senior Environment Artist (Stylized project)

Sperasoft

Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Activision - Expert Systems Designer

Activision

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
11 Bit Studios - Junior Front Desk Specialist (Administration)

11 Bit Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
nord current - Game Designer

nord current

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
Novomatic - C++ Software Developer

Novomatic

Zabierzów, Lesser Poland Voivodeship, Poland (Hybrid)
3 Weeks ago
Simcorp - Lead Business Analyst (Performance & Strategy)

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
PwC - Starszy Konsultant / Starsza Konsultantka | Audyt

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
8 Months ago
Keywords Studios - Content Moderator - Dutch (Video Games) - Remote

Keywords Studios

Katowice, Silesian Voivodeship, Poland (Remote)
2 Months ago
Reality Games - Art Director/Brand Manager

Reality Games

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Huuuge is an international free-to-play games developer and a global publisher of digital games on mobile and web platforms, with a mission to empower billions of people to play together, as part of the Huuuge vision to transform mobile gaming into a massively social experience. 


In order to continue building one of the global leaders in real-time, free-to-play mobile gaming, Huuuge aims to redefine the user experience by offering best-in-class live operations and innovative social features in its games.


Huuuge is one of the fastest-growing mobile game developers, having generated annual consolidated revenue growth of 30.6% in the period between 2017 and 2019 (CAGR). The Company develops and publishes its games globally and its users play its games in almost every country in the world.


Huuuge’s major areas of operations are development and publishing. Development encompasses all activities related to the development of new games. Huuuge has a proven track record of developing successful games within the social casino subgenre through its systematic development process. Publishing encompasses activities from the launch of a game onwards, including relationship building with distributors, marketing and continuous post-launch game optimization.


As of September 30, 2020 Huuuge had 4.74 million Monthly Active Users (“MAU”) compared to 3.98 million, 3.72 million and 3.32 million as at calendar year end 2019, 2018 and 2017, respectively.

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Szczecin, West Pomeranian Voivodeship, Poland (Hybrid)

Szczecin, West Pomeranian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Masovian Voivodeship, Poland (Hybrid)

View All Jobs

Get notified when new jobs are added by Huuuge Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug