VIP Account Manager

1 Month ago • All levels • Account Management

Job Summary

Job Description

As a VIP Account Manager at SuperPlay, you will build and maintain strong relationships with VIP players, increasing their lifetime value through proactive communication and creating targeted monetization activities. You will monitor player activity, collaborate with various stakeholders, and develop innovative retention strategies. The role requires a data-driven approach, excellent communication skills, a positive attitude, and a customer-centric focus. Experience in customer support or a similar B2C role, a passion for games, and familiarity with Photoshop are beneficial.
Must have:
  • Build relationships with VIP players
  • Increase player lifetime value
  • Create monetization activities
  • Monitor player activity
  • Data-driven thinking
  • Fluent English (written & verbal)
Good to have:
  • Customer support experience
  • Passion for games
  • Photoshop experience
  • BA in relevant field

Job Details

Who are we?

Come and join a rapidly expanding mobile games company!

SuperPlay is committed to developing the finest mobile games in the world while having an enjoyable time doing so!

In 2019, the company was founded by experienced professionals from Playtika and Rovio with the goal of producing delightful, unforgettable casual games that players can enjoy for years.

Our flagship game, Dice Dreams, is a global sensation and a top-100-grossing hit, while our upcoming game, Domino Dreams, is on track to follow in its footsteps.

Headquarters are in Tel Aviv, and our staff has expanded to include numerous skilled, devoted, and ambitious individuals.

Our plans for the future are even more fascinating. If you'd like to be a part of our journey, please take a look at the job description below.

What will you do in SuperPlay?

  • Build and maintain close relationships with our VIP players.
  • Increase player's lifetime value by proactive outbound communication.
  • Create monetization activities for the VIP players.
  • Keep track of and monitor the player's activity.
  • Working closely with different stakeholders in the studio.
  • Thinking outside the box and creating new retention strategies.

Who are you?

  • Data-driven thinker
  • Fluent English: both verbal and written – A must
  • Goals driven 
  • Strong communication skills 
  • Positive attitude 
  • Customer focus

You get bonus points for:

Bonus Round!

Get ⚡bonus points ⚡ for each of the following:

  • An experience with customer support or a similar role in B2C companies 
  • Passion for games ⚡⚡⚡
  • Practical experience with Photoshop 
  • BA in a relevant field

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About The Company

One of the fastest growing game startups in the world.

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