VIP Key Account Manager

1 Month ago • All levels • Account Management

Job Summary

Job Description

As a Key Account Manager at Betsson Group, you will manage a portfolio of over 200 active VIP customers, focusing on retention, satisfaction, and maximizing customer lifetime value. You will build strong, trust-based relationships through personalized communication, identify VIP needs, and offer tailored promotions. Your role will involve supporting Product Managers and CRM teams, monitoring player activity to anticipate churn, and improving communication strategies. You will also collaborate closely with internal teams like Payments, CS, Risk, and CRM to ensure seamless VIP operations in a data-driven and customer-centric environment.
Must have:
  • Native-level Argentinian Spanish communication
  • Experience managing client portfolio in iGaming, betting, fintech, sports, entertainment, or digital services
  • Proven track record of direct customer interaction and relationship building
  • Solid understanding of VIP management and CRM tools
  • Goal-oriented, analytical, and confident with KPIs
  • Commercial mindset and passion for revenue
  • Detail-oriented with excellent communication skills
  • Strong passion for sports and casino
Good to have:
  • Proficiency in English for international collaboration

Job Details

At Betsson Group, we are expanding our VIP team and looking for a Key Account Manager to join us in Buenos Aires (hybrid model 3x2)

The Wow

This is your chance to work in a high-impact, data-driven, and customer-centric environment where your input will directly influence loyalty, retention, and revenue.

A TASTER OF WHAT YOU WILL BE DOING

    • Manage a portfolio of 200+ active VIP customers, focusing on retention, satisfaction, and maximizing customer lifetime value.

    • Build strong, trust-based relationships with high-value players through personalized communication via multiple channels.

    • Proactively identify VIP needs, pain points, and preferences to offer tailored promotions, rewards, and exclusive experiences.

    • Support Product Managers and CRM teams by contributing to the planning and execution of VIP campaigns.

    • Monitor individual player activity to anticipate churn, identify trends, and take action to optimize engagement.

    • Continuously improve communication strategies and VIP experience quality.

    • Collaborate closely with internal teams including Payments, CS, Risk, and CRM to ensure seamless VIP operations.

What we’re looking for:

  • Native-level communication skills in Argentinian Spanish, both spoken and written. Proficiency in English is a strong asset to collaborate across international teams.

  • Experience managing a client portfolio in iGaming, betting, fintech, sports, entertainment, or other digital services.

  • Proven track record of direct customer interaction, relationship building, and managing customer needs and pain points.

  • Solid understanding of VIP management, CRM tools, segmentation, and campaign execution.

  • Goal-oriented, analytical, and confident working with KPIs and performance metrics.

  • Commercial mindset and a passion for what drives revenue and long-term customer value.

  • Detail-oriented with excellent communication skills.

  • Strong passion for sports and casino – you speak the language of your customers.

  • Hybrid Model: 3 days in office 2 remote
  • Office: Nuñez

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