VIP Onboarding Specialist

##### Growe welcomes those who are excited to:

• Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;
• Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;
• Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;
• Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;
• Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;
• Ensure compliance with regulatory requirements and internal policies during all customer interactions;
• Represent company at select VIP events when required, with openness to occasional travel across Argentina.

##### We need your professional experience:

• Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;
• Strong analytical mindset with the ability to interpret data and trends;
• Intermediate level of English (written and spoken) and native Spanish proficiency;
• Proficiency in CRM tools, communication software, and data analysis tools is a plus;
• Understanding of iGaming KPI metrics and terminology.

##### We appreciate if you have those personal features:

• Outgoing personality with strong organizational skills;
• Ability to work collaboratively across departments and adapt to changing priorities;
• Problem-solving mindset with attention to detail;
• Excellent communication, interpersonal, and negotiation skills;
• Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment;
• Creative thinking and the ability to bring fresh ideas to customer engagement strategies.

##### We are seeking those who align with our core values:

• GROWE TOGETHER: We believe in the power of teamwork and collaboration to achieve shared goals;
• DRIVE RESULT OVER PROCESS: We focus on clear, measurable objectives and strategic success;
• BE READY FOR CHANGE: We embrace challenges and adapt quickly to stay ahead.