VIP Team Lead

Excellent opportunity to join Betsson Group as our new VIP Team Lead for the Greek market.

WHAT’S IN IT FOR YOU?

• You will be the main point of contact for VIP Key Account Managers and key escalations within the Greek market.
• You will manage an exclusive portfolio of high-value Greek VIP players, ensuring engagement, monitoring activity, and identifying potential new VIPs.
• You'll get the opportunity to work in a fast-growing, international environment at a 100% digital company that is a market leader in online gaming and sports betting.
• Working with us means you’ll never experience a dull moment. You’ll be managing multiple exciting projects, constantly learning, and growing—both professionally and personally. And most importantly, you’ll be part of an exceptional team!

YOU'RE GOOD AT:

• Leading a team of VIP Key Account Managers in Greece, overseeing daily operations, admin, and workflow while ensuring top performance.
• Collaborating with the Head of VIP & Events, VIP Regional Manager, and Managing Director to shape the VIP strategy for Greece, aligned with the company’s global vision.
• Tracking performance, providing follow-ups, and reporting key insights to improve engagement and retention.
• Ensuring best practices and operational efficiency within the VIP team to maximize player satisfaction and value.
• Managing VIP budgets, targets, spend, and bonus allocations effectively.
• Working closely with Commercial Managers for Casino and Sportsbook, as well as Marketing and CRM teams, to optimize customer experience, promotions, and communication in the Greek market.
• Being proactive, results-driven, and focused on performance metrics.
• Fluent in Greek (native level) and English, with excellent communication skills in both languages.
• Bringing strong experience in VIP player management, with the ability to multitask and thrive in a fast-paced, high-pressure environment.
• Managing teams effectively with a strategic mindset.
• Understanding CRM, player operations, and revenue drivers.
• Being passionate about sports, casino, and the Greek gaming market.
• Having a keen eye for detail and top-notch problem-solving skills.

Challenge accepted?

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