VP, Revenue Operations

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Coursera is at the forefront of global education, offering a dynamic online learning platform that caters to over 94 million learners worldwide. With collaborations from nearly 250 elite universities and industry leaders, we present a range of courses, Specializations, certificates, and degree programs designed to equip learners with future-ready skills. Our mission is simple yet powerful: to enable anyone, anywhere, to transform their life through access to the best learning experiences the world has to offer.

At this critical juncture, as we target a visionary revenue goal, Coursera invites an experienced Worldwide Vice President of Revenue Operations to guide our Strategy & Operations (S&O) team. This executive role is central to our aim of scaling revenue and refining our economic model. You will be at the forefront, curating a culture dedicated to performance and distinction, simultaneously meeting immediate needs while sculpting our long-range ambitions.

The Strategy & Operations team collaborates closely with leaders across our global consumer, enterprise, and degree offerings, ensuring Coursera's growth is both robust and sustainable. In your role as VP of Revenue Operations, you will lead the charge in steering strategic endeavors and crafting operational procedures that propel us on our path to achieving and surpassing the billion-dollar revenue milestone. Your guidance will harmonize our customer-facing functions—including sales, marketing, customer success, content acquisition, and campaign management—while drawing from your vast knowledge and expertise in strategic planning, global sales, and field marketing.

Role and Responsibilities

• Strategy Development & Implementation: Develop a comprehensive revenue operations strategy to support alignment with Coursera's goal of expanding access to world-class education.
• Sales Forecasting & Growth Planning: Collaborate with the finance team for accurate sales forecasting, ensuring reliable planning for future growth.
• Data Analytics & Performance Metrics: Utilize data insights to enhance sales performance and develop clear benchmarks for assessing the sales team's efficiency and effectiveness.
• Cross-Functional Collaboration: Optimize sales processes, streamline cross-functional efforts, and foster strong relationships among marketing, product development, finance, and other critical functions.
• Employee Empowerment & Onboarding: Design quality onboarding programs and enablement initiatives to equip the salesforce in effective prospect engagement and conversion.
• Sales and Marketing Ecosystem & Optimization: Develop a robust marketing and sales ecosystem, lead continuous process enhancements, coordinate the creation of sales collateral, and implement global best practices to increase outreach and performance.

Professional Qualifications

• 15+ years experience in sales/revenue operations leadership within high-growth, B2B SaaS, leading global teams at scale of 500M-1B+; public company experience highly preferred. 
• Experience in leveraging data insights to form long-term strategies enhancing business scalability and repeatability. Improve sales and marketing efficiency, manage business analysis, set key objectives, and resolve cross-functional issues to achieve short and long-term outcomes.
• Establish and maintain operating cadence/rigor across revenue operations to measure and report on key performance metrics including forecast accuracy, funnel analysis, and pipeline management,
• Deep expertise in selecting, implementing and driving usage of tools and process adherence spanning the full customer lifecycle, from top of funnel through post-sale/expansion. 
• Outstanding communication and critical thinking skills to understand sales/marketing policies and processes at a company and individual sales rep level.
• Track record of building world-class, high-performing, engaged and motivated teams. 

CLOSING DATES FOR APPLICATIONS: 31st January 2025