Watercraft Attendant

1 Month ago • 1 Years + • Facilities Management

Job Summary

Job Description

The Watercraft Attendant at Cotino™, a Storyliving by Disney community, ensures safe and enjoyable watercraft experiences for members and guests. Responsibilities include greeting and screening guests, verifying waivers, providing safety instructions, inspecting equipment, addressing service issues, maintaining a clean workspace, and resolving member/guest situations. The role requires excellent guest service skills, the ability to work in a fast-paced environment, and strong communication skills. A passion for Disney and experience in hospitality are essential.
Must have:
  • 1+ years hospitality experience
  • Excellent guest service skills
  • Strong communication skills
  • Safety protocol adherence
  • Waiver verification
  • Equipment inspection
Good to have:
  • 4/5-star resort experience
  • Aquatic facility experience
  • Private club experience
  • Multilingual
Perks:
  • Medical benefits
  • Financial benefits

Job Details

Job Summary:

At Cotino™, A Storyliving by Disney™ community, we create incredible, uniquely Disney experiences for our Artisan Club Members and their Guests. We bring the magic of Disney to our Club Members and Guests through personalized experiences and unforgettable world-class service!  

As the Watercraft Attendant, you will be responsible for coordinating the check-in and check-out process for non-motorized watercraft, ensuring that all safety protocols are followed and verifying all required waivers are completed. 

This posting is to gather interest in a Bench for future openings. 

Responsibilities:

  • Greet and screen Members and Guests to ensure all height and safety requirements are met
  • Support an experience where Member, Guest, and Cast Member safety is the top priority
  • Ensure all watercraft users complete and sign necessary waivers as well as verify and maintain accurate records
  • Provide clear and comprehensive safety instructions, including the proper use of equipment and emergency procedures and enforce the wearing of required safety gear
  • Assist Members and Guests entering and exiting the water
  • Inspect watercraft and safety gear before and after use to ensure they are in good condition and promptly report any deficiencies in a timely manner
  • Address any unexpected downtime or any service-related issues in the operation
  • Display an understanding of the unique components that are inherent in a private club environment, maintaining the relationships built as a result of repeat visitation
  • De-escalate and resolve Member and Guest situations efficiently and professionally
  • Maintain a clean and organized workspace, including safety equipment

Basic Qualifications:

  • You must be at least 18 years of age to be considered for this role
  • 1+ years of experience in hospitality/ table service restaurants 
  • Proven excellent Guest service and service recovery skills with the ability to own and resolve Guest situations   
  • Ability to work in a fast-paced, environment while maintaining Guest service standards 
  • Strong verbal communication skills and enthusiastic about interacting and helping Members and Guests 
  • Demonstrated knowledge of, and passion for, Disney Experiences products and services

Preferred Qualifications:

  • Experience working in a 4/5 Star resort, aquatic facility, or private club environment 
  • Multi-lingual

Additional Information:

This posting is to gather interest in a Bench for future openings.

The pay rate for this role in California is $27.00 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit:

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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