Wellness Program Manager/ Health Coach
Job Summary
Job Description
WebMD Health Services (WHS) is seeking a Wellness Program Manager/Health Coach to provide expert guidance and inspire people to take charge of their health. This hybrid role is based near Fort Lauderdale, Florida, or Phoenix, Arizona, requiring 3 days per week onsite at the client's office or as needed. The position involves collaborating with client health promotion teams to increase awareness and engagement in wellness programs. Responsibilities include providing one-on-one health coaching, managing onsite programs and events, and acting as a liaison with senior customer stakeholders. The role also entails supporting program planning, impact assessment, and service promotion, while identifying opportunities for service enhancement and collaborating with internal teams on process improvements and new solutions. A background in health promotion, health communications, or population health management is essential. The candidate will be responsible for program performance review, strategy support, and coordinating with various client vendors and teams.
Must have:
- BA/BS required
- Minimum 2 years client-facing experience
- Minimum 2 years delivering healthcare information products
- Minimum 2 to 4 years in a corporate environment
- Strong understanding of behavior change theory
- Strong program planning skills
- Familiarity with MS Office suite
Good to have:
- MPH is a differentiator
- Experience in international and domestic wellness programming
- Professional Certification from NWI, NCHEC, or equivalent
- 5 years Wellness Coordinator/Health Coaching experience preferred
- 5+ years delivering healthcare information products preferred
5 skills required
Job Details
Description
OVERVIEW:
WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert
guidance that inspires people to take charge of their health. We do this by helping people
understand their health risks, make smart healthcare decisions, and take active steps toward
living healthier lives. Our health, well-being, and dedicated services power programs from
employers, health plans, and government organizations and are delivered online, onsite, and
telephonically. Learn more at webmdhealthservices.com.
WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and
Individuals with Disabilities.
POSITION DESCRIPTION:
Hybrid position based near Fort Lauderdale, FL or Phoenix, AZ, with 3 days/week onsite at the
client office or as needed.
The Well-being Program Manager and Coach (PM) will work collaboratively with the designated
client’s health promotion team to raise awareness and promote engagement in the client’;s health promotion programs. The PM will work with and be a resource for the individual employer
units in the client’s health promotion activities, including those sourced from additional vendors.
This role is based onsite at the client office in either Sunrise, FL or Phoenix, AZ, with the
flexibility to work remotely up to two days per week (subject to change).
The PM is responsible for providing one-on-one health coaching and supporting client
satisfaction, retention, and reference ability. S/he will act as a customer advocate, as well as a
point of contact with senior Customer stakeholders to increase participant engagement and
maximize value delivered through the WebMD relationship. They provide thought leadership
and support program planning and impact assessment, as well as coordination and promotion
of service. PMs proactively identify opportunities for service delivery enhancement and
improvement. As opportunities are identified, they work with other Client Services staff, Account, and Product Management to improve processes and develop new solutions. The successful
candidate will have a background in health promotion, health communications, and/or
population health management.
In this role, you will:
-Provide one-on-one health coaching (mostly live/face-to-face at the client office)
-Provide ongoing project management for current onsite programs and promotional
events
-Increase awareness and engagement in client-wide well-being offerings
-Provide recommendations for an improved culture of well-being at designated locations
-Establish relationships and buy-in from key stakeholders
-Provide recommendations for well-being initiatives by client site location and in global
markets
-Assist and facilitate linkage between benefits, environmental health and safety,
occupational health, medical, behavioral health/EAP, facilities, and other client vendors
-Assist in the delivery and coordination of Health Improvement, Health and Wellness
-Programs, and Challenges for client team members
-Assist with gathering, creating, and editing materials related to the health promotion
programs for benefits communications
-Coordination of well-being meetings, webinars, and other communications (internal and
external)
-Coordination and management of the global Wellness Champion Network, including
expansion across U.S. sites & training of local wellness committees
-Develop and maintain schedules necessary to support the successful execution of the
client’s health education programs
-Ongoing program performance review and health/wellness strategy support
-Collaborate with the WHS Screening Coordinator for the coordination, delivery, and
management of onsite events, including biometric screenings
-Support WebMD Health Services product and service line expansion
-Support process improvement and service model design efforts
-Excellent written and verbal communication skills
QUALIFICATIONS, SKILLS, AND EXPERIENCE:
-BA / BS required, MPH is a differentiator
-Minimum of 2 years Well-being Coordinator or similar client-facing experience; 5
years preferred
-Minimum of 2 years delivering healthcare information products and services,
especially consumer-facing interfaces and H&W administration
-Minimum 2 to 4 years of experience in a corporate environment required,
especially consumer-facing interfaces and H&W administration
-Demonstrated ability to successfully manage multiple relationships with multiple
client stakeholders in a dynamic and stressful environment
-Strong understanding of behavior change theory
-Strong program planning skills
-Business and technology services experience.
-Professional presence and technical credibility to interact with senior-level
customer contacts
-Familiarity with MS Office suite including Word, PowerPoint, and Excel
PREFERRED:
-Education and/or experience in international and domestic wellness programming
-Professional Certification from the National Wellness Institute (NWI), the National
Commission for Health Education Credentialing (NCHEC), or the equivalent certification
-5 years of Wellness Coordinator/Health Coaching or similar client-facing experience
preferred
-5 or more years of delivering healthcare information products and services, especially
consumer-facing interfaces and H&W administration, preferred.
As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional
protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction, or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.
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About The Company
The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine. In addition, WebMD Health Services provides customizable health and wellness solutions for employers and health plans that help them improve the health of their employee and plan participant populations.
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