Workplace Coordinator

Key responsibilities

• Office workplace representative & customer point of contact, covering the Front of House as required.
• Support Reception Services – meet and greet as you will be welcoming guests and visitors, provide support manage their enquiries in a professional and courteous manner.
• Site Safety and Security – championing site rules and being the point of contact for all safety and security enquiries.
• Facilities Administration – maintaining records, site notices, processing invoicing, assisting in organising the facilities elements of any office events and other administration relating to facilities matters in a proactive manner.
• Office maintenance: Understand the works Standard Operation Procedure to manage preventive and reactive requests and mitigate / avoid any impact to our customers.
• Coordinate cleaning requests, ensuring high quality of works to achieve pristine standards.
• Coordinating catering, incoming & outgoing mail, any other 3rd party office services, stock control as required
• Own the facilities services, proactively showing a strong problem-solving ability approach to promote high level satisfaction to all our team members and customers.
• Managing and prioritising tasks and queries as part of the day-to-day role, working closely with the front end and facility manager.
• Communicate in an open, honest, and transparent manner at all times with the ability to tailor the messages to a specific audience and their needs.
• Cover the Workplace Manager in times of absenteeism, and busy periods.
• Office based role in Paddington London.

Essential requirements

• Experience in a similar environment.
• Understanding of Health & Safety Regulations and compliance
• Excellent customer service, planning and organisational skills.
• Ability to respond fast and prioritise work in an efficient manner.
• Team player with a proactive outlook and ability to multitasks, while working independently
• Strong interpersonal skills with the ability to interact and communicate effectively.
• Energetic, approachable, and representative of D&B, ensuring our customers and visitors feel welcome.
• Excellent PC and administration skills, with good knowledge of Microsoft Office.
• Good level of written and verbal communication skills, able to communicate at all levels
• Ability to always adhere to site rules and regulations.