Workplace Technology Lead

🎯 What You’ll Be Doing

• Own the Workplace Technology roadmap—devices, identity, SaaS catalogue, automation, support workflows—and keep it aligned with ZOE’s remote‑first culture.
• Implement and refine zero‑touch provisioning with Apple DEP/ABM + Hexnode, ensuring leased devices are enrolled, compliant and returned on time.
• Rationalise and govern the SaaS portfolio (≈ 100 apps) for cost, risk, and duplication; run assessments and reports that make license spending and utilisation visible and actionable.
• Automate employee lifecycle and SaaS orchestration using Okta and Trelica, aiming for one‑click onboarding and painless offboarding.
• Build and run employee‑experience telemetry (DEX/ NPS/time‑to‑productivity), turning sentiment and metrics into actionable data.
• Act as escalation and backup for support queries; apply an AI-first approach to deflect tickets and make knowledge available to end-users.
• Partner with Finance on invoice reconciliation, usage reporting and cost‑optimisation exercises; lead contract renewals and vendor negotiations for workplace technology applications.
• Drive self‑service culture within ZOE by building and introducing new capabilities.
• Collaborate with Workplace Security on device posture signals, policies and GDPR controls.
• Own vendor relationships and budgets for endpoint tooling, collaboration platforms, and user‑productivity SaaS.

🧠 What You’ll Bring to the Table

• Hands‑on track record running digital workplace / SaaS-based portfolios for a fast‑moving, cloud‑first organisation (ideally 100–500 people).
• Ownership mentality—experience working in lean environments with broad scope, managing multiple contexts and prioritising accordingly (e.g. IT Managers operating solo or running microteams).
• Deep IdP administration experience—SCIM, MFA, conditional access, and SaaS SSO integrations.
• Proven SaaSOps experience: catalogue rationalisation, cost analytics, contract negotiation, ideally using Trelica, BetterCloud or similar.
• Stakeholder fluency—equally comfortable whiteboarding with engineers, explaining SaaS spend to Finance, or demoing provisioning flows to the Exec team.
• Track record acting as final technical escalation in a remote support environment; calm under pressure when Slack is down five minutes before an all‑hands.
• Familiarity with leasing logistics (HardSoft‑style providers) and inventory reconciliation.
• Working knowledge of GDPR principles as they apply to endpoint and SaaS data handling.
• Excellent written/asynchronous communication skills.
• Nice‑to‑have: exposure to AI service desks (HarrietHR, Moveworks, etc.), or experience migrating from FreshService‑style ITSM tools.

✨ Our Hiring Journey

• 👋 Intro Chat with Talent Team – 30–40 mins A friendly chat to understand your experience with SaaS environments and digital workplace ownership, your motivation for this specific role, remote work flexibility, and salary expectations. We'll also tell you more about ZOE and our remote-first culture.


• 🧠 Hiring Manager Interview – 45 mins A deep dive into your hands-on track record running digital workplace/SaaS-based portfolios, your approach to leading projects and OKRs, and how you think about designing and automating the digital workplace. We'll explore your ownership mentality and experience in lean, broad-scope environments.


• 📊 Technical Interview – 60 mins This will be a deeper technical discussion covering your expertise in areas like IdP administration (SCIM, MFA, conditional access), SaaSOps (catalogue rationalisation, cost analytics, contract negotiation), endpoint management (Apple DEP/ABM, Hexnode), and automation tools (Okta, Trelica). We'll also present scenario-based questions to assess your problem-solving and troubleshooting skills in a remote environment.


• 🤝 Cross-Functional Stakeholder Interview – 45 mins Meet key stakeholders from Finance, People/HR, or other relevant departments. This session will explore how you approach partnering with diverse teams, manage vendor relationships, communicate technical concepts to non-technical audiences, and drive self-service initiatives across the organization.


• 💬 Final Values & Leadership Interview – 45 mins A conversation focused on your leadership style as an individual contributor, your resilience in handling escalations, your deep sense of ownership, and how your approach aligns with ZOE’s remote-first culture, mission, and "AI-first" philosophy for support.


• 🎉 Offer Stage We like to move fast, keep things clear, and make sure you feel supported every step of the way! As part of our process, we will conduct reference and background checks.