Workshop Supervisor
Job Summary
Job Description
The Workshop Supervisor at Tesla in Aarhus is a frontline leader responsible for overseeing daily service operations, managing a team of service technicians, and ensuring exceptional customer experiences. Responsibilities include health and safety compliance, performance monitoring, team development (through coaching and feedback sessions), work planning and distribution, and problem-solving. The role requires strong leadership, communication, and analytical skills, along with a technical automotive background (preferably with EV experience). The Supervisor acts as a point of contact for the front of house and warehouse, interacting with customers as needed. Daily team meetings, inventory management, and cost control are also key aspects of the position. The ideal candidate is proactive, innovative, and able to motivate and inspire a team toward continuous improvement and efficiency.
Must have:
- Technical automotive background
- Leadership and team motivation
- Problem-solving and analytical skills
- Exceptional communication
- Health and safety compliance
- Inventory and cost management
Good to have:
- EV experience
- Proficiency in multiple languages
2 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
Our Workshop Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
- Supervise the health and safety compliance across the center, setting the tone and always leading by example
- Oversee and lead a team of service technicians to achieve results and set targets.
- Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching, identifying training needs, and driving their development.
- Plan, prepare and distribute work based on skill level, capacity and resource
- Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
- Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
- Responsible for tooling inventory management, cost controls, and tool orders
- Ensure that work standards and available procedures are up-to-date accurate and that all work is compliant
- Hold daily meetings with the team, outlining expectations and workload for the day ahead
- Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
- Motivate, lead and inspire the team in continuous improvements and efficiencies
- Liaise daily with internal teams within the Service Centre including Sales & Delivery and local Senior Management
- Technical automotive background as a Service Technician is highly preferable, ideally with experience working with Electric Vehicles
- Proven ability to lead by example and be innovative with processes and efficiencies
- Analytical ability to understand and impact key performance indicators
- Problem solving initiative to fix problems when they arise, but also understand why and how they happened
- Ability to motivate a team, to engage and facilitate others to achieve and succeed
- A calm, considered approach with exceptional communication skills
- Flexibility; willing to work both day and evening shifts based on local market needs
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as standards tools like MS office
- Able to communicate, read, and write effectively in the English language, and other local languages based on local market needs
- Must have and continue to maintain a valid driving license and safe driving record
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