Job Description
The Workstation Technician collaborates with Workstation Support Services to ensure hardware and software orders are received, configured, scheduled, and installed. Responsibilities include ensuring equipment is labeled correctly, researching and documenting device specifications, relocating equipment, providing on-site installation and technical support, serving as a technical liaison, maintaining equipment inventory, collaborating with IT Infrastructure, and evaluating and processing equipment according to IT Security policy. The technician must also assist with end-user training, and explaining basic concepts and procedures to a large and diverse customer base.
Good To Have:
- Two years of customer service experience supporting computers.
- Associate's degree.
- Two years Technical School training in Computers, Technology, Electronics or a related field.
Must Have:
- Two years of customer service experience.
- Good organizational, written and oral communication skills.
- Ability to maintain confidentiality and exhibit good customer service skills.
- Ability to use ticket tracking software.
- Flexibility with workloads for projects or high priority orders.
- Understanding of computer-related terminology (CPU, Internet, Networking, etc.).
- Ability to lift seventy-five pounds or more.
- Ability to distinguish colors.
Job Title: WORKSTATION TECHNICIAN
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Job Responsibilities:
-Ensure equipment is labeled according to specifications.
-Researches, verifies, and documents device specifications according to purchase order and standards.
-Works in conjunction with service and business units to relocate equipment as requested by departments.
-Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
-Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
-Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
-Collaborate with other IT Infrastructure areas to manage parts inventory.
-Evaluates and processes equipment according to IT Security policy and guidelines.
-May require overtime and on-call participation.
Skills: Required Skills & Experience:
-Two (2) years of customer service experience.
-Incumbents will possess good organizational skills as well as good written and oral communication skills.
-Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
-Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
-Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
-Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
-Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
-Must be able to lift seventy-five pounds or more.
-Must be able to distinguish colors.
Preferred Skills & Experience:
-Two (2) years customer service experience supporting computers.
OR
-Associates degree.
OR
-Two (2) years Technical School training in Computers, Technology, Electronics or a related field.
Keywords:
Education: Required Education:
-High School Diploma.
Required Certifications & Licensure:
-Valid driver's license.
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Job Responsibilities:
-Ensure equipment is labeled according to specifications.
-Researches, verifies, and documents device specifications according to purchase order and standards.
-Works in conjunction with service and business units to relocate equipment as requested by departments.
-Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
-Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
-Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
-Collaborate with other IT Infrastructure areas to manage parts inventory.
-Evaluates and processes equipment according to IT Security policy and guidelines.
-May require overtime and on-call participation.
Skills: Required Skills & Experience:
-Two (2) years of customer service experience.
-Incumbents will possess good organizational skills as well as good written and oral communication skills.
-Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
-Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
-Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
-Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
-Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
-Must be able to lift seventy-five pounds or more.
-Must be able to distinguish colors.
Preferred Skills & Experience:
-Two (2) years customer service experience supporting computers.
OR
-Associates degree.
OR
-Two (2) years Technical School training in Computers, Technology, Electronics or a related field.
Keywords:
Education: Required Education:
-High School Diploma.
Required Certifications & Licensure:
-Valid driver's license.
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