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Nelspruit Office Manager

Sporty Group

Mpumalanga, South Africa (On-site)

Nelspruit Office Manager

1 Month ago • 3-5 Years • Operations

Job Summary

Job Description

SportyBet ZA seeks a Call Centre/Office Manager for its Nelspruit, Mpumalanga office. Responsibilities include overseeing daily operations, ensuring efficiency and productivity, managing staff, monitoring performance, implementing strategies to improve service levels, and maintaining a smooth-running office. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and proven experience in a call centre environment. Key duties involve managing office resources, ensuring adherence to company policies, developing and implementing performance-enhancing strategies, monitoring call metrics, and conducting regular feedback sessions with agents to maintain high customer satisfaction. A minimum of 3-5 years of experience in a call centre management role is required.

Must have:

3-5 years call centre experience
Strong leadership & people management
Excellent customer service skills
Proficiency in call centre software
Manage office operations and staff

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

quality-control

timeline-management

team-management

Job Details

Minimum experience: 3-5 years of experience in a call centre environment and

management

Job Summary:

SportyBet ZA is seeking a Call Centre/Office Manager to oversee the daily operations

of our soon to be opened office/call centre in Nelspruit, Mpumalanga. The

candidate will be responsible for the running of the office and ensuring efficiency,

productivity, and excellent customer service from the office-based CS Team

members. This role involves managing the office, staff, monitoring performance,

implementing strategies to improve service levels, and ensuring the office runs

smoothly. The ideal candidate will have strong leadership skills, a customer-focused

mindset, and experience in a call centre environment.

Key Responsibilities:

● Maintain a well-organized and efficient office environment

● Ensure call centre equipment, software, and technology are functional and up

to date.

● Manage budgets, expenses, and office supplies as needed.

● Oversee the daily operations of the call centre, ensuring smooth workflow and

efficiency.

● Ensure adherence to company policies, compliance regulations, and industry

standards.

● Manage shift schedules, ensuring adequate staffing level

● Develop and implement policies and procedures to enhance call centre

performance.

● Monitor call metrics (e.g., response times, call resolution rates, customer

satisfaction).

● Ensure high levels of customer satisfaction through quality control

measures.

● Develop and implement strategies to enhance the customer experience.

● Conduct regular call monitoring and feedback sessions with agents

Key Skills & Qualifications:

● Minimum 3-5 years of experience in a call centre environment

● Leadership & People Management: Strong ability to lead and motivate teams

● Customer Service Skills: Excellent communication and problem-solving

abilities.

● Analytical & Reporting: Proficiency in call centre software (i.e Pleased and BO)

● Time Management: Ability to multitask and work under pressure.

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About The Company

Sporty Group

79 Active Jobs

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.

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Nelspruit Office Manager

Job Summary

Job Description

4 skills required

4 skills required for this role

Job Details

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