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AvatarUX

Junior Technical Service Manager

AvatarUX, an award-winning slot game provider, is seeking a proactive Junior Technical Service Manager. This role involves managing and resolving support tickets in Jira, assisting in high-quality technical service delivery, and contributing to continuous improvement. It's an excellent opportunity for a detail-oriented individual with strong problem-solving skills and a passion for technology to join a growing team. Responsibilities include monitoring tickets, collaborating on troubleshooting, and serving as a primary contact for service queries.

<p class="my-4 text-gray-700 leading-relaxed">AvatarUX became known as a top innovator since its inception in 2019 and is now a well-established, award-winning slot game provider delivering the thrill worldwide via online distribution. AvatarUX operates its own established PopWins™ mechanical framework family that has won us the Casino Beats Game Developer Award for Game Innovation in 2021. We are also the winners of Slot Supplier Rising Star by EGR for 2022. Shortlisted for Employer of the Year 2023 by IGaming Award and for multiple other prestigious awards and recognitions.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking a proactive and technically-inclined <strong>Junior Technical Service Manager</strong> to join our growing team. In this role, you will be responsible for managing and resolving support tickets in Jira, assisting in the delivery of high-quality technical services, and contributing to continuous improvement initiatives. This is an excellent opportunity for a detail-oriented individual with a strong problem-solving mindset and a passion for technology.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor, prioritize, and resolve support tickets via Jira in a timely and efficient manner.</li><li class="leading-relaxed">Collaborate with cross-functional teams to investigate, troubleshoot, and resolve technical issues.</li><li class="leading-relaxed">Serve as the first point of contact for internal and external service-related queries.</li><li class="leading-relaxed">Escalate complex technical problems to senior team members when necessary.</li><li class="leading-relaxed">Identify root causes and propose practical solutions to recurring issues.</li><li class="leading-relaxed">Contribute to documentation, including knowledge base articles and service procedures.</li><li class="leading-relaxed">Track and report on ticket trends, response times, and resolution performance.</li><li class="leading-relaxed">Support service delivery projects and improvement initiatives as directed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Basic experience working with Jira or similar ticketing systems.</li><li class="leading-relaxed">A strong technical aptitude and willingness to learn new tools and technologies.</li><li class="leading-relaxed">Ability to analyze problems, identify solutions, and implement them effectively.</li><li class="leading-relaxed">Excellent communication and interpersonal skills.</li><li class="leading-relaxed">Detail-oriented with strong organizational and time management abilities.</li><li class="leading-relaxed">Familiarity with IT support, service management, or helpdesk environments is a plus.</li><li class="leading-relaxed">Fluence English</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Benefits</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Fair compensation</h3><p class="my-4 text-gray-700 leading-relaxed">Salary based on knowledge and experience and bonuses based on performance.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Well-being</h3><p class="my-4 text-gray-700 leading-relaxed">Generous private healthcare package & additonal birthday leave.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bold ideas</h3><p class="my-4 text-gray-700 leading-relaxed">We create unique player experiences and our PopWins™ franchise proves we are able to conquer the market with them.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Awesome multicultural team</h3><p class="my-4 text-gray-700 leading-relaxed">Compassionate & professional.</p>

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Head Legal Counsel, DBRS

<p class="my-4 text-gray-700 leading-relaxed">We are looking for an individual with passion for writing, brand execution, and understands the impact of content distribution. In this role you will work across the business supporting the marketing, editorial, product, finance and commercial teams. You will be responsible for ensuring the smooth distribution of our content - to retail investor, reporting and providing recommendations based on data and analysis; and uploading content to relevant systems and working with the commercial team to develop monthly reconciliation reports. This role will be pivotal in ensuring that the Morningstar brand message is clearly and consistently communicated, and our partnerships remain strong</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creation and ongoing maintenance/provision of marketing, editorial and communications collateral to support the AU business.</li><li class="leading-relaxed">Daily loading of articles to company website, portals, social media pages and distribution of database newsletters.</li><li class="leading-relaxed">Work with the Commercial Director to produce monthly reconciliation reports.</li><li class="leading-relaxed">Monitor content performance using analytics tools and regularly report on key metrics, making data-driven adjustments to the content strategy as needed.</li><li class="leading-relaxed">Create and manage a company content calendar including case studies, reports, research, blogs, checklists, infographics, webinars, and presentations.</li><li class="leading-relaxed">Curation of monthly performance reports for external partners, and internal stakeholders across all business units.</li><li class="leading-relaxed">Collaborate with the broader marketing team to ensure a consistently high-profile and high-quality association for the Morningstar brand for newsletter, social media website, client presentations.</li><li class="leading-relaxed">Co-ordinate preparation of review and reporting materials for internal and external audiences.</li><li class="leading-relaxed">Evaluate research and customer feedback to inform effective content solutions and user journeys.</li><li class="leading-relaxed">Use style guides, checklists and resources to deliver our brand’s tone of voice.</li><li class="leading-relaxed">Manage stakeholder and compliance feedback while maintaining customer friendly copy.</li><li class="leading-relaxed">Identify opportunities to improve the user journey and reduce customer effort.</li><li class="leading-relaxed">Manage and prioritise your projects from initial requirements to approvals.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The successful candidate can showcase:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2 + years’ experience in content marketing, copywriting working cross-functionally within an organisation</li><li class="leading-relaxed">Proven knowledge Google Analytics, Excel, and experience with CRM tools/marketing automation platforms (Eloqua preferred), and Content Management Systems</li><li class="leading-relaxed">Superior interpersonal, communication, writing, proof-reading and editing skills</li><li class="leading-relaxed">Educated to a degree level (or equivalent) with qualifications that demonstrate a keen interest in marketing and communications.</li><li class="leading-relaxed">A proactive and self-motivated attitude, with a willingness to adapt to changing priorities and embrace continuous learning.</li></ul>

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.