e2 open

Senior Enterprise Service Engineer

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The Senior Enterprise Service Engineer will deliver high-quality Level 3 customer service to E2open's Supply Chain applications, meeting global customer Service Level Agreements (SLAs). The engineer will perform in-depth technical investigations, troubleshoot, analyze root causes, and drive issue resolution, including code fixes. The role involves providing periodic quality updates, identifying and implementing workarounds, validating and applying code/config changes, and participating in production patch deployments. The engineer will also analyze complex technical and functional issues, troubleshoot product issues, proactively identify customer solution adoption problems, and collaborate with various teams to drive quick resolutions. Furthermore, the engineer will serve as a Subject Matter Expert (SME) for enterprise customers, manage complex customer solutions, develop and lead knowledge-sharing sessions, and participate in customer review calls.

Solution Architect

<div>E2open is the connected supply chain platform that enables the world’s&nbsp;largest companies to transform the way they&nbsp;make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and&nbsp;opportunities to help companies improve efficiency,&nbsp;reduce waste, and operate sustainably. Our employees around the world are focused&nbsp;on delivering enduring value for our clients.</div><div>Job Title: Senior Enterprise Service Engineer Location: Hyderabad ABOUT US Founded in 2000 and headquartered in Austin, TX, E2open provides the largest and most comprehensive Supply Chain Operating Network, including a broad suite of collaborative supply chain solutions. E2open helps companies such as AkzoNobel, Campbell Soup, Cisco, Dell, Exostar, Lenovo, Kimberly-Clark, Seagate, Shell, Unilever and Vodafone better manage their supply chain operations. (<a href="https://protect-us.mimecast.com/s/Lly1CL91VZfg1yJ1iKOu75?domain=e2open.com">www.e2open.com</a>) &nbsp; &nbsp;POSITION OVERVIEW The Staff Enterprise Service Engineer is a member of e2open’s Enterprise Service Engineering team for delivering high quality Level 3 customer service to E2open's Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements.&nbsp; The successful candidate will be adaptable, detail-oriented, organized, have analytical and problem-solving skills, and should be able to work independently with cross functional teams to troubleshoot and resolve problems. Additionally, the Staff Enterprise Service Engineer should have a pro-active and continuous focus in exploring more on functional and technical knowledge of the product/solution to provide quick resolution to problems. The Staff Enterprise Service Engineer will mentor and train new members of the organization. RESPONSIBILITES: <ul> <li>Perform in-depth technical investigation, troubleshooting, root cause analysis and drive issue resolution (including code fixes) escalated by customer support team within the agreed customer SLAs.</li> <li>Ensure periodic quality updates on tickets to share the latest status to customers and internal stakeholders.</li> <li>Work on identifying and implementing quick workaround/preventive measures for business continuity.</li> <li>Validate code fixes developed and coordinate/plan the UAT with customer for production fix rollout.</li> <li>Apply code/config changes.</li> <li>Review code/configuration changes performed by the ESE, senior ESE teams.</li> <li>Perform production patch deployment by following e2open’s deployment process.</li> <li>Be able to understand customer business and help them in improving the processes with effective usage of available features.</li> <li>Be proactive in identifying and implementing preventative measures for customer problems with better understanding on the customer business processes.</li> <li>Be able to analyze all the complicated technical and functional issues reported to ESE and identifies potential solutions.</li> <li>Be able to troubleshoot Product issues and drive resolution under the guidance of Product Engineering team.</li> <li>Proactively identify customer solution adoption issues and recommend the corrective measures to ESEs/PS/Eng/PM teams.</li> <li>Drive the business users to improve solution adoption.</li> <li>Proactively work with Customer IT team to assess the data volume growth and be prepared to address any scalability issues.</li> <li>Work with cross product PS/Eng team to address any integration issues for Enterprise customers.</li> <li>Analyze reoccurring issues, Develop and Execute the DPP(Defect prevention plan).</li> <li>Collaborate and drive quick resolution with various internal teams namely Product Development, Professional Services, Cloud Operations, and Quality Assurance.</li> <li>Serve as SME and point of escalation for Enterprise customers.</li> <li>Be able to manage strategic and complex Customer solutions.</li> <li>Develop and lead the regular knowledge sharing sessions within the ESE organization.</li> <li>Expected to fill in for the Solution Lead Role when required.</li> <li>Participate in solution transition session from Professional Services to Enterprise Service organization to be self-sufficient with functional/technical skills on customer solution.</li> <li>Engage and participate in continuous improvement plan activities on assigned solution for a stable production environment and reduction on recurring issues.</li> <li>Constantly look for opportunities to automate repetitive or manual activities.</li> <li>Play a leading role in managing the knowledgebase for ESE Organization.</li> <li>Participate in weekly review calls with customers.</li> <li>Ensure all relevant case details are updated accurately and timely.</li> <li>Continuous upskill of functional/technical knowledge on product and customer solution.</li> <li>Participate in on-call rotations as assigned.</li> </ul> QUALIFICATIONS AND EXPERIENCE: <ul> <li>Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.</li> <li>4-6 years of working experience is preferred.</li> <li>Excellent written and verbal communication skills, including ability to speak and write fluently in English.</li> <li>Excellent time management and organizational skills.</li> <li>Analytical mindset and creative problem-solving skills.</li> <li>Ability to work well both in a team environment and independently.</li> <li>Strong learning desire and willingness to learn new technologies on own initiative.</li> <li>Comfortable working under deadlines and managing customer cases.</li> </ul> Preferred but not required: <ul> <li>Understanding or experience in Scrum or equivalent agile practice.</li> <li>Understanding of ITIL, incident and problem management.</li> <li>Understanding of Software Development Lifecycle (SDLC) methodologies, version control and configuration management.</li> <li>Functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation, and shipping software.</li> </ul> Technical skills: Experience with JIRA and SVN. <ul> <li>Strong Experience of database concepts and SQL/MS-SQL, PL/SQL.</li> <li>Knowledge of SOAP messaging, JSON, XML.</li> <li>Knowledge of Linux and Windows Operation System.</li> <li>&nbsp;</li> <li>PHYSICAL REQUIREMENTS:</li> </ul> <ul> <li>General office environment and responsibilities requiring:</li> <li>Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday</li> <li>Placing and receiving phone calls</li> </ul> E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. E2open participates in the E-verify program in certain locations, as required by law. About e2open Video :&nbsp;<a href="https://e2open.sharefile.com/public/share/web-s873cfe7c72934c68a72f15bd7e0bdc70">https://e2open.sharefile.com/public/share/web-s873cfe7c72934c68a72f15bd7e0bdc70</a></div><div>E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. E2open participates in the E-verify program in certain locations, as required by law. E2open does&nbsp;not accept&nbsp;unsolicited&nbsp;referrals&nbsp;or resumes from any source other than directly from candidates or preferred vendors. We will&nbsp;not&nbsp;consider unsolicited&nbsp;referrals.</div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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AlphaSense is seeking to build its India Talent Community. The company is looking for team players who are humble, hungry, and smart, and who can put their egos aside to prioritize the needs of the team. The ideal candidates should be highly motivated, driven to succeed, and always looking for ways to improve, and should have excellent communication skills and a collaborative spirit. The company offers opportunities for personal and professional growth, and celebrates hard work and dedication. AlphaSense is committed to fostering a work culture that encourages these qualities and values the contributions of team players. They are looking for people who want to create the next thing. AlphaSense is an equal-opportunity employer.

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Compliance Surveillance Analyst

<h2>About AlphaSense:&nbsp;</h2> The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</div><div><iframe src="https://www.youtube.com/embed/jGvdN_T6d60" width="560" height="314"></iframe> In India, we have our teams based in Pune, Mumbai, Delhi and, Bangalore. We pride ourselves on being client-focused and collaborative, on the pioneering edge of technology. We also have fun. Whether it’s office happy hours, team outings, or game nights, we believe in working with people we like to hang out with. Ideal candidate traits If you identify as a team player and you are humble, hungry, and smart — we would love to get to know you. We believe these qualities to be vital to building a strong, productive, and collaborative work environment, where everyone is committed to achieving common goals and working towards shared success. We are looking for people who are willing to learn from others, who can put their egos aside and prioritise the needs of the team. You should also be highly motivated, driven to succeed, and always looking for ways to improve. We value emotional intelligence, excellent communication skills, and a collaborative spirit that enables them to build strong relationships with teammates and work effectively towards shared goals. At AlphaSense we are committed to fostering a work culture that encourages these qualities and values the contributions of team players who exhibit them. We seek to match the ambition of ideal team players by offering opportunities for personal and professional growth, providing the resources and support necessary to achieve their goals, and creating an environment where hard work, dedication, and teamwork are celebrated and rewarded. At AlphaSense we are building teams of ideal players who embody the core values of Sisu, driving the company’s success and helping us to create a positive impact on the world. Technologies that we work with: Frontend ReactJS, TypeScript, Micro Frontends Applications NodeJS, TypeScript, GraphQL, Java 17, Spring Boot, Python, FastAPI Backend Java 17, Spring Boot, Python, FastAPI, Kafka Search and AI Apache Solr, Elasticsearch, Vector Search, ML, LLM, Pytorch, Tensorflow Cloud architecture AWS, GCP, Kubernetes, Crossplane, Argo CD Quality &amp; reliability Cypress, Selenium, Selenide, Playwright, Rest Assured, K6, Prometheus, Loki, Grafana &nbsp; Ready to Make an Impact? Join our talent community, hear about exciting career opportunities, and get tailored job recommendations based on your interests. If you’re looking for a challenge, if you love finding things that need interesting solutions, AlphaSense is a great place to come. It is a place for builders, for people who want to create the next thing. &nbsp; Want to hear more? Contact us and let’s figure out together if we can find a common path. Tell us about yourself and your background in your own words.</div><div>AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: <ul> <li style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</li> <li style="font-size: 12pt;">All official communications will come from an @<a href="http://alpha-sense.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://alpha-sense.com/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw2sfhQUZloRzVpQ4Yj1Ftlo">alpha-sense.com</a>&nbsp;email address.</li> <li style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="https://www.alpha-sense.com/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.alpha-sense.com/careers/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw3I0CFwb1ser7ImCRD48YOl">Careers page</a>.</li> </ul> If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Programming Patterns

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