Far Out Scout

Project Manager (Customer Support)

The client is an AI platform backed by Y-combinator, aiming to revolutionize the HVAC, Plumbing, and Electrical industries. Their platform enables technicians and representatives to serve customers more efficiently and increase business revenue. Key responsibilities include managing support tickets, monitoring customer interactions, handling customer email communications, providing feedback to improve customer service, identifying recurring customer issues, assisting in developing quality assurance frameworks, and tracking KPIs related to customer satisfaction and support efficiency.

The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.<h3>Responsibilities</h3><ul> <li>Create and manage support tickets for issues or action items requiring follow-up, ensuring proper documentation and resolution.</li> <li>Monitor and evaluate customer interactions, including call recordings, to ensure compliance with company standards and best practices.</li> <li>Manage all customer email communications, ensuring inquiries and concerns are addressed promptly and effectively.</li> <li>Provide feedback and insights to improve customer service quality and enhance the overall customer experience.</li> <li>Identify recurring customer issues and collaborate with internal teams to implement process improvements.</li> <li>Assist in developing quality assurance frameworks to measure and enhance customer interactions.</li> <li>Track and report on key performance indicators (KPIs) related to customer satisfaction and support efficiency.</li> </ul>

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Accenture

Procure to Pay Operations New Associate

Sales Operations New Associate

Sales Operations Associate

Procure to Pay Operations Associate Manager

Customer Service Associate

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Vice President, Sales & Account Management, EMEA

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Senior Financial Partnerships Manager - Payments

Staff Product Designer - Accounting

Take-Two Interactive

Cybersecurity Analyst

You will be part of the Finance Operations vertical, focusing on the Procure to Pay - Invoice Processing. Your responsibilities include collecting operational data, conducting analysis, reconciling transactions, boosting vendor compliance, improving discount capture, and confirming pricing and terms before payment. You will also manage the accounting of goods and services, from requisitioning to purchasing and receiving, overseeing the end-to-end procurement and financial process. The Accounts Payable Processing team handles incoming invoices, verifying accuracy, matching with purchase orders and delivery receipts, and initiating payments, often utilizing automated systems for efficiency.

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

Application Lead

Customer Service Analyst

Application Architect

Quality Engineer (Tester)

Product Owner

Skill required: Procure to Pay - Invoice Processing Designation: Procure to Pay Operations New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for? Ability to meet deadlines •Ability to perform under pressure •Problem-solving skills • Detail orientation •Ability to establish strong client relationship •Finance and Accounting •Excel •Good Communication skills both written and verbal Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts

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Data Structures and Algorithms

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