Gojek

Area Operations Associate

Area User Growth Associate

Account Manager

Area Operations Supervisor

Area Operations Staff

Account Executive

Associate Strategy & Planning (Demand)

Area Sales Manager

Budgeting & Planning Senior Associate

The Area Operations Associate will support the Area Operations Manager in managing all operational drivers at the area level, including balancing supply and demand, driver acquisition, driver engagement, and resolving driver issues. Responsibilities include monitoring day-to-day operations, managing driver acquisition, engagement, and exit processes, ensuring SOP and legal compliance, and supporting product rollouts. The role requires a strong understanding of operations, problem-solving skills, and the ability to communicate effectively. The Area Operations team plays a crucial role by managing end-to-end operations and engagement initiatives for our driver partners.

Brand Ads Analyst

<div><span style="font-size: 16px;"><b>About the Role </b></span></div><div><br></div><div><span style="font-size: 16px;">Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.</span></div><div><b>What You Will Do</b></div><div><li>Accountable to support Area Operations Manager (AOM) tasks by managing day-to-day operations monitoring (2W and 4W) including:&nbsp;&nbsp;<b>1.</b> driver acquisition management; <b>2. </b>driver engagement management (loyalty &amp; retention and safety &amp; performance training);<b> 3.</b> driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants);<b> 4. </b>driver income through driver expenses reduction or providing alternative income (i.e. Swadaya)</li><li>Collaborate with Area Operations Manager for day-to-day escalated issues around driver services</li><li>Learn and apply good insights from an operations perspective during the process of establishing new areas of service</li><li>Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district</li><li>Ensure SOP and legal compliance in the district</li><li>Support AOM in product changes roll out in the region</li><li>Support AOM by providing analysis for operations and consumer engagement activities in the area</li></div><div class="mt-4"><b>What You Will Need </b></div><div><li>Having at least 3 years experience in operations</li><li>Having strong analytical thinking and problem-solving skills using various improvement tools (e.g. SQL, Big query, metabase) and methods</li><li>Having a good understanding of supply and demand planning</li><li>Having good communication skills and good attention to detail and routine activities</li><li>Able to create creative solutions toward operation issues and empower relevant teams to execute properly</li><li>Able to handle communication in community or mass conflict&nbsp;</li><li>Fluent in Bahasa Indonesia &amp; proficient in spoken and written in English</li></div><div class="mt-4"><div><b><span style="font-size: 16px;">About the Team </span></b></div><div><br></div><div><span style="font-size: 16px;">Area Operations team plays a crucial role by managing end-to-end operations and engagement initiatives for our driver partners. From ensuring a healthy and sufficient supply to delivering seamless on-ground execution, the team is deeply involved in creating a reliable and impactful driver experience. Beyond the operations function, we work closely with cross-functional teams such as Sales and User Growth to ensure that our area-level strategies are aligned and effectively implemented. If you're passionate about solving complex problems, working collaboratively, and creating real impact on the ground, this is the team for you.</span></div><div><br></div><div><b>About GoTo Group</b></div><div>GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.</div><div><br></div><div><b>About Gojek&nbsp;</b></div><div>Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.</div><div><br></div><div><b>About GoTo Financial</b></div><div>GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.</div><div><br></div><div><i>GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on&nbsp;our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.</i></div><div><br></div><div><span style="font-size: 10px"><i>#LI-ONSITE</i></span></div></div>

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London stock Exchange

Customer Success Director (EMEA) - Workflows & Trading

EMEA Sales Director for Risk Intelligence Sales

Senior Manager Developer AI Solutions

Addepar

Product Manager - Visualizations

Plarium

Technical Artist

Brave Group (Language barrier)

Accounting Leader

Talent Manager

New Agent

As a Director of Customer Success for EMEA, you will lead a team, focusing on ensuring clients realize the full value of platforms to achieve their business goals. Responsibilities include leading and developing a team, developing the CSM strategy, partnering with business leaders, creating strategies for talent, and developing a culture of customer success. You will also build client relationships, drive awareness of the Customer Success team, and participate in industry events. Additionally, monitor customer health, identify opportunities, and advise the EMEA Sales Leadership team. Success metrics include retention, annual subscription value, revenue growth, adoption KPIs, customer satisfaction, employee engagement, and talent development.

LSEG (London Stock Exchange Group) isa leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Machine Learning Engineer

Lead Controls Consultant

Technology Program Manager

Risk Technical Specialist

Assistant Manager, Financial Reporting & Control

Business Analyst – Data Product (Cloud)

Software Engineer

<div><div><p><b><span>Director, Customer Success</span><span> (EMEA) </span><span>-</span><span> </span><span>Workflows &amp; Trading</span></b><span>&nbsp;</span></p></div><div><p></p><p><span><span>As a Director of Customer Success</span><span> for EMEA</span><span>, </span><span>you'll</span><span> lead a dynamic team of leaders and individual contributors, playing a pivotal role in shaping the retention and customer experience for LSEG’s Workflows and Trading Business. Reporting directly to the Head of Customer Success, EMEA, </span><span>you'll</span><span> be an integral part of the EMEA Customer Success Leadership Team, where your insights and leadership will drive impactful strategies and elevate our customer success initiatives.</span></span><span>&nbsp;</span></p></div><div><p></p><p><span><span>The successful candidate will focus on ensuring clients reali</span><span>s</span><span>e the full value of our platforms to achieve their business goals through the creation of success strategies that drive adoption, integration, and expansion. </span></span><span>&nbsp;</span></p></div><div><p></p><p><b><span>Leadership Activities: </span></b><span><span> </span></span><span>&nbsp;</span></p></div><div><ul><li><span><span>Lead and develop a</span><span> </span><span>team of high performing Leaders and CSMs with deep industry </span><span>expertise</span><span>.  </span></span><span>&nbsp;</span></li></ul></div><div><ul><li><span><span>Develop the CSM strategy for the proposition (KPIs, marketing, community, playbooks) and ensure execution of regional and global CSM programs. </span></span><span>&nbsp;</span></li></ul></div><div><ul><li><p><span><span>Partner with our Business Unit Leaders to align on retention, </span><span>growth</span><span> and territory initiatives. </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Create the strategy to recruit diverse talent, onboard, and develop existing talent to achieve the Customer Success mandate and drive employee engagement.  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Develop a culture of customer success, accountability, and collaboration across key stakeholders: sales, customer operations, and product strategy.  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Collaborate with regional and global peers to share best practices and create community.  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Provide thought leadership to shape the CSM organi</span><span>s</span><span>ation at the proposition, regional and global level.   </span></span><span>&nbsp;</span></p></li></ul></div><div><p></p><p><b><span>Customer Advocate:</span></b><span><span> </span></span><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Build strong client relationships to understand the market needs and drive voice of the customer internally for all decision making.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Collaborate with</span><span> the wider Customer Success leadership team</span><span>, product strategy and sales enablement to ensure the voice of the customer is aligned to retention campaigns and product strategy.  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Drive awareness of the Customer Success team and value proposition with clients.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Participate in industry events for both Clients and Customer Success, be a brand ambassador for LSEG and bring trends back into the business to shape the organi</span><span>s</span><span>ation. </span></span><span>&nbsp;</span></p></li></ul></div><div><p></p><p><b><span>Commercial Engagement:</span></b><span><span> </span></span><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Partner with Sales and Account Management to ensure retention campaigns and talent are aligned to drive positive renewal outcomes.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Collaborate with Sales and Customer Operations to ensure smooth hand offs in customer journey for </span><span>optimal</span><span> renewal and expansion outcomes.  </span></span><span>&nbsp;</span></p></li></ul></div></div><div><div><ul><li><p><span><span>Monitor and report on the overall customer health, adoption metrics, renewals, expansion opportunities and execution of Customer Success Plans.  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Collaborate with product strategy to ensure upgrade, migration, and adoption campaigns are launched and achieved.  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Identify</span><span> opportunities / risks and areas of improvement to the Sales and Account Management leadership team and align on actions to address. </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Advise the </span><span>EMEA </span><span>Sales Leadership team </span><span>on</span><span> trends, risks, and opportunities across clients.  </span></span><span>&nbsp;</span></p></li></ul></div><div><p></p><p><b><span>Success Metrics in Role: </span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Retention  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Annual Subscription Value</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Revenue Growth</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Adoption KPIs </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Customer Satisfaction </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Employee Engagement  </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Talent Development  </span></span><span>&nbsp;</span></p></li></ul></div><div><p></p><p><b><span>Who are we looking for</span><span>:</span></b><span><span> </span></span><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Proven </span><span>people leadership </span><span>experience </span><span>who is a s</span><span>easoned mentor and coach equipped to</span><span> cultivate,</span><span> </span><span>develop</span><span> and </span><span>identify</span><span> talent</span><span>. </span><span>Manager of manager experience will also be highly desirable</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Experience in Customer Success or account management, with a strong grasp of how customer success drives value throughout the customer lifecycle.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Ability to work in</span><span> a</span><span> team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Consistent </span><span>track record</span><span> of exceeding retention, adoption, customer satisfaction, and growth targets.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Demonstrated understanding of customer needs and technology trends with proven ability to develop strategy and execute.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Innovator who utili</span><span>s</span><span>es data to inform decisions, creative problem solver, and ability to give constructive feedback </span><span>to drive results</span><span>.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Experience in delivering work from a </span><span>regional pe</span><span>rspective in a cross-functional </span><span>capacity</span><span> would be an advantage.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Strong knowledge of the financial markets, with a deep understanding of</span><span> Banking and Trading markets, especially from a data vendor perspective</span></span><span>&nbsp;</span></p></li></ul></div></div><div><div><ul><li><p><span><span>E</span><span>xceptional </span><span>s</span><span>takeholder engagement</span><span> skills</span><span>, </span><span>fostering </span><span>alignment and collaboration across various departments to achieve common goals.</span><span> You will </span><span>have the power to influence th</span><span>e C-Suite and</span><span> connect effectively </span><span>at all levels</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Proficient in change management, adept at guiding teams through transitions and fostering a culture of adaptability.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Committed to driving </span><span>a </span><span>high-performance</span><span> culture</span><span>, setting ambitious goals, and motivating teams to achieve excellence</span><span> across </span><span>diverse cultures</span><span> &amp;</span><span> </span><span>geographies</span><span>.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Exceptional organi</span><span>s</span><span>ational skills, capable of managing multiple priorities and projects simultaneously.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Strong performance</span><span> management skills, with the ability to set clear expectations, provide regular feedback, and support professional development.</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div></div><p></p><p><span>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</span></p><p></p><p><span>Our purpose is the foundation on which our culture is built. Our values of <b><span>Integrity, Partnership</span></b>, <b><span>Excellence</span></b> and <b><span>Change</span></b> underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</span></p><p></p><p><span>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.</span></p><p></p><p><span>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</span></p><p></p><p><span>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</span></p><p></p><p><span>Please take a moment to read this </span><a href="https://www.lseg.com/content/dam/lseg/en_us/documents/policies/privacy-policy-for-job-applicants.pdf" target="_blank" rel="noopener noreferrer">privacy notice</a><span> carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, <u><span><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprivacyportalde-cdn.onetrust.com%2Fdsarwebform%2F5f7a2da0-bed0-45e8-ac2c-c1f297e2efdc%2F4ae30ef5-8107-4353-a0b5-1bf34dd647f6.html.&amp;data=04%7C01%7Cbhavya.rajesh%40refinitiv.com%7C5998c534e4414d538b5008d96d2cce9f%7C71ad2f6261e244fc9e8586c2827f6de9%7C0%7C0%7C637660862381817886%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=tsXMrVLiU6mEDSYR3lPSoKobrJfrDcmk34w9RIHdUfI%3D&amp;reserved=0" target="_blank" rel="noopener noreferrer">your rights and how to contact us as a data subject</a>.</span></u><span> </span></span></p><p>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</p></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.