Account Manager
Job Summary
Job Description
The Account Manager will be responsible for managing a portfolio of high-revenue, high-growth SMB merchants on the GoFood platform. The primary goal is to ensure these merchants grow their business and increase adoption of in-app features by understanding their needs and providing advice. Key responsibilities include actively engaging with leads, providing feedback and reports to merchants, conducting business reviews, and driving merchant growth through feature adoption and promotional activities. The role involves troubleshooting issues, managing document changes, and onboarding new merchants. The Account Manager will also monitor competitor activities, support city-focused projects, and ensure timely administration of agreements and promotions. Continuous learning and skill development through training are also expected.
Must have:
- At least 3 years of relevant experience, preferably in top FMCG, Telecommunication, Bank, or Tech companies.
- Strong business acumen, market, customer, and competitor understanding.
- Excellent communication and negotiation skills.
- Ability to interpret data and make data-driven decisions.
- Comfortable working under pressure in a fast-paced, ambiguous environment.
- Self-motivated with a results-driven approach.
- Willingness to be placed anywhere in Gojek's area of operations.
Good to have:
- Significant experience (>1 year) in a representative area.
- Strong network and knowledge of the region.
- Existing relationships or ability to develop and maintain good relationships with key partners.
3 skills required
Job Details
About the Role
Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.
What Will You Do
What Will You Need
About the Team
Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.
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