Account Manager

11 Hours ago • 3 Years +

Job Summary

Job Description

The Account Manager (AM) will manage a smaller number of high-revenue, high-growth SMB merchants. The main responsibility is to ensure that the merchants grow their business on the GoFood platform and increase their adoption of in-app features. The AM will understand merchant needs and provide advice accordingly. The role involves active engagement with leads, providing feedback through business reviews, identifying and solving merchant problems, monitoring competitor activities, and supporting city-focused projects. The AM will also handle submissions, attend training, and develop skills.

Must have:

3 years relevant experience, preferably in FMCG/Telecommunication/Bank/Tech.
Strong network and knowledge of the region.
Good understanding of markets, customers, and competitors.
Excellent communication and negotiation skills.
Data-driven decision making.
Comfortable working under pressure.

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Job Details

About the Role

Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.

What Will You Do

Actively relate to Leads provided through Motion Standard and Virtual Engagement.

Routinely provide feedback to merchants by making Report modules always conducting Business Reviews. and actively penetrate promos and ads from leads that are their responsibility.

Determine the problems faced by merchants and help solve them, including identify and grow merchants in the respected portfolio as the future growth driver, those related to troubleshooting, document changes or adding new outlets, entities or brands.

Actively observe competitor movements and market movements.

Actively penetrate their areas by onboarding new merchants and always observing the area through canvassing days.

Actively support the city's focus projects (Merchant Partnership, Assortment, etc).

Ensure the submission and administration process (advertisements, promotions, changes to agreements, additional outlets) are on time, including complaints from merchants and also always submit to ASM and seek assistance from the right PIC.

Routinely attend training, socialize new products and develop skills.

What Will You Need

At least 3 years relevant experience with preferable industries: top 5 FMCG/Telecommunication/Bank/Tech company and preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region.

Has business sense and have good understanding of the markets, customers, and competitors.

Has existing relationship or able to bridge, develop, and maintain good relationship with key partner.

Excellent communication and negotiation skills.

Fact-based/number-oriented individual and able to interpret data to make practical data-driven decisions.

Comfortable working under pressure in a fast-paced and ambiguous environment.

Self-motivated with a results-driven approach.

Willing to be placed anywhere in Gojek area of operations.

About the Team

Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.