Account Manager

Gojek

3+ Years | Jakarta, Indonesia (On Site) | Full Time | 23 months ago

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Job Summary

The Account Manager will be responsible for managing a portfolio of high-revenue, high-growth SMB merchants on the GoFood platform. The primary goal is to ensure these merchants grow their business and increase adoption of in-app features by understanding their needs and providing advice. Key responsibilities include actively engaging with leads, providing feedback and reports to merchants, conducting business reviews, and driving merchant growth through feature adoption and promotional activities. The role involves troubleshooting issues, managing document changes, and onboarding new merchants. The Account Manager will also monitor competitor activities, support city-focused projects, and ensure timely administration of agreements and promotions. Continuous learning and skill development through training are also expected.

Must Have

At least 3 years of relevant experience, preferably in top FMCG, Telecommunication, Bank, or Tech companies.
Strong business acumen, market, customer, and competitor understanding.
Excellent communication and negotiation skills.
Ability to interpret data and make data-driven decisions.
Comfortable working under pressure in a fast-paced, ambiguous environment.
Self-motivated with a results-driven approach.
Willingness to be placed anywhere in Gojek's area of operations.

Good to Have

Significant experience (>1 year) in a representative area.
Strong network and knowledge of the region.
Existing relationships or ability to develop and maintain good relationships with key partners.

Job Description

About the Role

Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.

What Will You Do

Actively relate to Leads provided through Motion Standard and Virtual Engagement.

Routinely provide feedback to merchants by making Report modules always conducting Business Reviews. and actively penetrate promos and ads from leads that are their responsibility.

Determine the problems faced by merchants and help solve them, including identify and grow merchants in the respected portfolio as the future growth driver, those related to troubleshooting, document changes or adding new outlets, entities or brands.

Actively observe competitor movements and market movements.

Actively penetrate their areas by onboarding new merchants and always observing the area through canvassing days.

Actively support the city's focus projects (Merchant Partnership, Assortment, etc).

Ensure the submission and administration process (advertisements, promotions, changes to agreements, additional outlets) are on time, including complaints from merchants and also always submit to ASM and seek assistance from the right PIC.

Routinely attend training, socialize new products and develop skills.

What Will You Need

At least 3 years relevant experience with preferable industries: top 5 FMCG/Telecommunication/Bank/Tech company and preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region.

Has business sense and have good understanding of the markets, customers, and competitors.

Has existing relationship or able to bridge, develop, and maintain good relationship with key partner.

Excellent communication and negotiation skills.

Fact-based/number-oriented individual and able to interpret data to make practical data-driven decisions.

Comfortable working under pressure in a fast-paced and ambiguous environment.

Self-motivated with a results-driven approach.

Willing to be placed anywhere in Gojek area of operations.

About the Team

Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.