HappyRobot

Technical Support Engineer

Forward Deployed Engineer

Operations Manager

Technical Writer

Full-Stack Engineer

Legal Counsel

Head of Finance

Revenue Operations Analyst

Administration Manager

We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable. This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain. If you love solving puzzles, calming chaos, and making things just work, this one’s for you.

Senior Telephony Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About HappyRobot</h3>HappyRobot is a platform to build and deploy AI workers that automate communication. 👉 See a <a href="https://www.loom.com/share/031bd86fc6ca4084b11fa8d745e493ed?sid=aa1c06a2-2cb7-4c9a-86d9-acd0f42927ec" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">demo</a>Our AI workers connect to any system or data source to handle phone calls, emails, messages, and more—without human intervention.We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups.We’re backed by a16z and Y Combinator, and we’re growing fast.We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable.This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain.If you love solving puzzles, calming chaos, and making things just work, this one’s for you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in a technical support, solutions engineering, or SRE-like role</li><li class="leading-relaxed">Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)</li><li class="leading-relaxed">Clear, calm written communication — especially when customers are stuck or frustrated</li><li class="leading-relaxed">Curiosity and grit — you’ll go deep to figure out what’s actually going wrong</li><li class="leading-relaxed">High ownership mentality — if something is broken, you fix it or escalate it fast</li><li class="leading-relaxed">Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice-to-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with support platforms like Intercom, Linear, or Zendesk</li><li class="leading-relaxed">Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows</li><li class="leading-relaxed">Exposure to observability tools like Sentry, Datadog, or Grafana</li><li class="leading-relaxed">Experience supporting AI/ML, data-intensive systems, or developer-facing tools</li><li class="leading-relaxed">Previous work in logistics, operations tech, or comms-heavy B2B platforms</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Us?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fast Growth — Backed by a16z and YC, and growing like crazy</li><li class="leading-relaxed">Top-Tier Compensation — Competitive salary + equity in a rocketship</li><li class="leading-relaxed">Ownership & Autonomy — You’ll own critical systems and shape user experience</li><li class="leading-relaxed">Real Impact — Every customer you help keeps freight moving and businesses running</li><li class="leading-relaxed">Work With the Best — Join a world-class team of builders, engineers, and operators</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Operating Principles</h3>Extreme OwnershipWe take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.CraftsmanshipPutting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.We are “majos”Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.Urgency with FocusCreate the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.Talent Density and MeritocracyHire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.First-Principles ThinkingStrip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.<a href="https://jobs.ashbyhq.com/happyrobot.ai/c8c1f896-da30-4e15-aaf0-7a3d2b1794eb/application" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply for this Job</a>

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Iron Mountain

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Iron Mountain is looking for data entry operators to join their team in Pesquería. As a data entry operator, you will be responsible for managing physical archives, digitizing, and capturing information from various clients at their facilities to process it according to company requirements. This role requires an organized, efficient, proactive individual with energy and a desire to grow.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

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Iron Mountain is looking for data entry operators to join our team in Pesquería. Are you an organized and efficient person? This is the opportunity you've been waiting for!As a data entry operator at Iron Mountain, you will be responsible for managing physical archives, digitizing, and capturing information from our different clients at their facilities to process it according to company requirements.If you are a proactive person, with energy and a desire to grow, we await your CV at our email! Don't miss this opportunity to be part of our team at Iron Mountain!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6 months in data entry (preferably recent) and document validation</li><li class="leading-relaxed">Good spelling, speed, and numeric keypad handling.</li><li class="leading-relaxed">Education: completed high school</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Activities to perform:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Data entry</li><li class="leading-relaxed">Information verification</li><li class="leading-relaxed">Document management, box assembly, file movement.</li><li class="leading-relaxed">Handling of Gmail-Outlook, familiarity with email management</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We offer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Salary: $12,504 - Monthly (gross, weekly payment via BANORTE)</li><li class="leading-relaxed">Fixed schedule: Monday to Friday from 8 am to 6 pm</li><li class="leading-relaxed">Direct hiring by the company</li><li class="leading-relaxed">Job stability</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Legal benefits + superior benefits:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Grocery vouchers (5.4% of your base salary)</li><li class="leading-relaxed">Savings fund (5% of your base salary)</li><li class="leading-relaxed">Savings box</li><li class="leading-relaxed">Life insurance</li><li class="leading-relaxed">Punctuality bonus</li><li class="leading-relaxed">30-day Christmas bonus</li></ul>Workplace: CARRETERA A PESQUERÍA No. KM 1.5 S/N, PESQUERÍA, NUEVO LEÓN, CP. 66650

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