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As a Customer Service Specialist, you will be the primary point of contact for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to proactively solve technical issues. You will play a key role in ensuring customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat. You will respond promptly to customer inquiries, educate them on product features and troubleshooting, handle a high volume of requests, and conduct proactive outreach. Additionally, you will provide high-quality support, identify and resolve technical issues, participate in training, and collaborate with cross-functional teams.

As a Customer Service Specialist, you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.Key ResponsibilitiesCustomer Service:<ul><li>Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.</li><li>Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.</li><li>Handle a high volume of incoming customer support requests, maintaining response time and quality standards.</li><li>Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed.</li><li>Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities.</li></ul>Customer Support:<ul><li>Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions.</li><li>Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system.</li><li>Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features.</li><li>Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages.</li></ul>Internal Processes:<ul><li>Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.</li><li>Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.</li></ul>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your OOPs skills! 📋- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills - Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Unity Skills 📋 - This assessment gives us an idea of your Unity fundamentals - Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc. - 9 questions: 9 Multiple Choice - Minimum score needed to qualify: 80% - Average time to complete: 5 to 10 minutes

Roblox

Data Scientist / Senior Data Scientist - Growth Measurement

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Roblox is seeking a Data Scientist / Senior Data Scientist focused on Growth Measurement. This role involves leveraging data science, statistics, and causal inference to develop measurement frameworks and products that enhance the understanding of growth initiatives. Key responsibilities include analyzing performance marketing efficacy, attribution modeling, and incrementality measurement. The position requires collaboration with marketing, product, and engineering teams to identify improvements and build data-driven solutions, as well as contributing to data infrastructure and communicating insights to stakeholders. The goal is to optimize user growth strategies through data-driven insights and leadership.

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<div class="content-intro">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.&amp;nbsp;
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.&amp;nbsp;
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</div>WHY DATA SCIENCE &amp; ANALYTICS?The Data Science &amp; Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product verticals, we use this extensive tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure impact on our community of players and developers.WHY GROWTH MEASUREMENT?In this role, you will leverage your expertise in data science, statistics, and causal inference to develop measurement framework and product to deepen our quantitative understanding of growth efforts, which includes but not limited to performance marketing efficacy, attribution modeling and incrementality measurement. You will collaborate with cross-functional teams to develop and implement data-driven products and strategies that maximize the impact of our growth initiatives. You will also report to Senior Data Science leadership on the team.<h2>You Will:</h2><ul><li>Conduct comprehensive analyses and develop measurement framework for growth efforts using advanced statistical methods and causal inference methodologies</li><li>Collaborate with marketing, product, and engineering teams to find opportunities for improvement and build data-driven solutions.</li><li>Contribute to the development of a robust data infrastructure to support user growth.</li><li>Communicate insights and discuss recommendations with cross function partners translating complex technical concepts into actionable insights.</li><li>Partner with different product teams to optimize user growth strategies through insights, strategy, and leadership.</li></ul><h2>You Have:</h2><ul><li>An advanced degree in a quantitative field such as Statistics, Economics, Computer Science, or a related discipline.</li><li>Minimum of 2 years of experience in a data science role, with a focus on marketing science and campaign evaluation.</li><li>Strong knowledge and practical application of statistical methods, causal inference techniques, and experimental design.</li><li>Experience working with large datasets and proficiency in SQL, R/Python, and data visualization tools.</li><li>Experience in the gaming industry and/or multisided marketplaces.</li></ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on <a href="https://careers.roblox.com/total-rewards">this page</a>.</div><div class="title">Annual Salary Range</div><div class="pay-range">$204,750—$258,500 USD</div></div></div><div class="content-conclusion">Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). 
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.