A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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As a Cargo Care Lead, you'll be at the heart of Maersk's operational engine, driving seamless cargo flows, elevating customer satisfaction, and optimizing collaboration across terminals and regions. You will actively participate in collaboration calls, communicate with stakeholders, provide updates, and maintain standards for customers. You will also manage operational tasks, ensure compliance, and optimize cost efficiency. Furthermore, you will build partnerships with terminal operations teams, lead cost-saving initiatives, and oversee special cargo handling processes. This role demands a proactive individual to ensure shipments are handled with care and precision.

Customer Experience Partner

<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Cargo Care Lead – Drive Excellence Across Global Cargo Operations</b></p><p>Location: Algeciras, Spain</p><p></p><p>Are you passionate about logistics, customer excellence, and solving complex operational challenges? Join Maersk, a global leader in integrated container logistics, where your impact will reach every corner of the supply chain.</p><p>As a Cargo Care Lead, you will be at the heart of our operational engine—driving seamless cargo flows, elevating customer satisfaction, and optimizing collaboration across terminals and regions. This role is perfect for someone who thrives in dynamic environments, brings strategic insight into operations, and is obsessed with delivering exceptional service. You'll play a key part in ensuring every shipment is handled with care, precision, and purpose.</p><p></p><p><b>What You’ll Be Doing</b></p><p></p><p><i>Customer Experience Leadership</i></p><ul><li>Active participation during Weekly and Monthly Area Collaboration Call with TbM and Area to highlight daily operational gaps. Care Managers/Area Focals to support &amp; drive agenda and collaboration based upon Team setup.</li><li>Communicate with shipping partners, carriers, and other stakeholders to coordinate and optimize cargo movements.</li><li>Communicate effectively with CX/Area colleagues to convey information about cargo status, loading schedules, and any challenges faced during terminal operations.</li><li>Provide updates to internal and external parties regarding the status of shipments – proactive communication for KC’s &amp; PH customers.</li><li>Maintain SVD standards (customer promise delivery) for all PH, KC’s including Maersk Acceleration &amp; Prism customers.</li><li>Own Priority Handling operational process for agreed customers &amp; drive uniformity of cargo flow across region/cross regional (together with area focal/care manager) to ensure meeting delivery standards.</li><li>Drive NPS actions alongside Care Area focal &amp; relevant parties involved to bridge gaps in process.</li><li>Supporting ISR improvement analysis together with Care Focal/Care Managers to ensure proactive information cascade, rationalising processes &amp; bridging knowledge gaps within OTCS &amp; CX teams.</li></ul><p></p><p><i>Operational Excellence</i></p><ul><li>Ensure timely execution of daily operational tasks, including cargo readiness, transshipment, longstanding cargo handling, and incident response.</li><li>Manage exceptions like short shipments, consecutive rollings, unhappy flows, and cargo damages.</li><li>Ensure all operations comply with global logistics standards and local regulations.</li><li>Optimize cost efficiency by identifying behavioral costs and implementing proactive cost-avoidance strategies.</li></ul><p></p><p><i>Terminal Collaboration &amp; Innovation</i></p><ul><li>Build strong day-to-day partnerships with terminal operations teams to ensure synchronized execution and reduced handover friction.</li><li>Lead cost-saving initiatives with Procurement, Finance, and Terminal teams.</li><li>Oversee special cargo handling processes like DIT, RIT, and Flex Hubs in collaboration with execution teams.</li><li>Support real-time problem solving for leaks, damages, transfers, or terminal incidents.</li></ul><p></p><p><b>Who We’re Looking For</b></p><p></p><p><i>Required Skills &amp; Experience</i></p><ul><li>Previous experience in logistics, cargo operations, supply chain, or a related field.</li><li>Strong knowledge of terminal processes, shipping documentation, and international cargo regulations.</li><li>Demonstrated success in managing complex operations with multiple stakeholders.</li><li>Excellent communication skills—both verbal and written—with a customer-centric mindset.</li><li>Proficient in Microsoft Office (Excel, Outlook, SharePoint).</li><li>Ability to work under pressure, and meet strict deadlines.</li><li>Proactive, team-oriented, and positive attitude.</li><li>Languages: Fluency in English is mandatory. Any other languages are a plus.</li></ul><p></p><p><i>Preferred Qualifications</i></p><ul><li>Degree in Logistics, Supply Chain Management, Business, or related field.</li><li>Experience in cross-functional project management or continuous improvement initiatives.</li></ul><p></p><p><b>Why Maersk?</b></p><p>At Maersk, we’re not just moving cargo—we’re shaping the future of global logistics. You’ll join a purpose-driven organization where innovation meets impact, and your ideas help deliver the goods that keep the world moving. With global career growth opportunities, a supportive team environment, and a commitment to sustainability and digital transformation, your journey with Maersk is just beginning.</p><p></p><p><b>Ready to be a part of something bigger? Apply now and lead the way in redefining cargo care at Maersk.</b></p><p></p><p>#LI-AA9 #LI-Hybrid</p><p></p><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><p><span><span>&nbsp;</span></span></p><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><a href="mailto:accommodationrequests@maersk.com" target="_blank" rel="noopener noreferrer"><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">accommodationrequests@maersk.com</span></span></a><span>.&nbsp;</span></span></span></p><p></p><p></p><p></p>

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This job posting emphasizes the company's commitment to diversity and inclusion, promoting a workplace that values differences and provides equal opportunities for all. It encourages applications from diverse backgrounds. Additionally, it includes a recruitment disclaimer stating that the company does not charge any fees or require money deposits from job seekers and warns against unauthorized parties demanding money in exchange for job opportunities. It directs individuals to report any such instances through the SpeakUp portal.

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

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