Mindtickle

Principal Professional Services Consultant

Delivery Lead – Managed Services

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Director, Revenue Enablement

Director, Customer Success

The Principal Professional Services Consultant (PSC) will be responsible for both pre-sales and post-sales activities. This includes engaging with C-level stakeholders to design and drive strategic enablement initiatives, delivering thought leadership, shaping strategic enablement roadmaps, and leading transformational engagements for top-tier customers. The role involves collaborating with internal teams, leading discovery sessions, overseeing the transition from sales to delivery, driving customer success, and actively leading resolution of escalations. Additionally, the role involves mentoring, contributing to playbooks, and partnering with Services Marketing for content creation. The consultant will contribute to the design and delivery of internal playbooks, frameworks, and best practices, also empower the Sales organization with tools, training, and narratives to effectively position services.

Solution Architect (EMEA Shift)

<p><b style="font-size: 18px">Who we are</b></p>
<p><br></p>
<p>Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!</p>
<p><br></p>
<p><b style="font-size: 18px;">Job Snapshot</b></p>
<p><br></p>
<p><span style="font-size: 11pt;">Mindtickle is looking for a seasoned Principal Professional Services Consultant (PSC) with a strong consulting pedigree and deep expertise in enablement strategy, change management, and executive communication. This is a dual pre-sales and post-sales role where you will engage directly with C-level stakeholders to design and drive strategic enablement initiatives across </span><a rel="noopener noreferrer" class="postings-link" style="font-size: 11pt;" href="http://organizations.You">organizations.You</a><span style="font-size: 11pt;"> will be responsible for delivering thought leadership, shaping strategic enablement roadmaps, and leading transformational engagements for our top-tier customers. This role will closely collaborate with internal teams like Sales, Product, Services Marketing, and CaaS, and will influence the direction of services offerings.</span></p>
<div class="section page-centered">
<div><h3>What’s in it for you?</h3><ul class="posting-requirements plain-list"><ul><li><b>Pre-Sales Responsibilities</b></li><li>Partner with the Sales, Solutions consultants, Services teams and Pre-Sales Services Consultant to qualify opportunities, shape solution proposals, and define strategic services scope.</li><li>Lead discovery sessions and consultative conversations on strategic deals to align solutions with business goals.</li><li>Own the articulation of value stories, solution strategy, and roadmap in collaboration with Sales and Services Marketing.</li><li>Represent Professional Services in sales cycles for strategic accounts and participate in RFP and proposal processes.</li><div><br></div><li><b>Post-Sales Responsibilities</b></li><li>Lead end-to-end enablement charter planning, solution design, and change management for enterprise customer engagements.</li><li>Oversee the transition from sales to delivery, ensuring seamless handoff and consistent stakeholder alignment.</li><li>Drive customer success by establishing and tracking enablement KPIs tied to business outcomes.</li><li>Actively lead resolution of escalations from strategic accounts by addressing customer concerns, restoring confidence, and aligning stakeholders around a corrective solution path. Own the recovery strategy to bring both account health and solution delivery back on track.</li><li>Collaborate with cross-functional teams (e.g., CaaS Consultants, PSCs, Integration Engineers) to deliver holistic solutions.</li><div><br></div><li><b>Internal Enablement &amp; Capability Building</b></li><li>Act as a mentor and coach to the Professional Services team, helping uplift consulting skills and solution thinking.</li><li>Contribute to the design and delivery of internal playbooks, frameworks, and best practices.</li><li>Collaborate with the Enablement team to empower the Sales organization with tools, training, and narratives to effectively position services.</li><li>Partner with Services Marketing to co-create thought leadership content, customer success stories, and industry-aligned messaging.</li><li>Share expertise and insights from engagements to inform product development and service innovation.</li></ul></ul></div>
</div><div class="section page-centered">
<div><h3>We’d love to hear from you, if you:</h3><ul class="posting-requirements plain-list"><ul><li>12+ years of experience in professional services, management consulting, or enablement strategy</li><li>Proven track record of leading large-scale strategic programs with executive stakeholders</li><li>Expertise in change management and communication strategy</li><li>Strong understanding of SaaS, sales enablement, and CRM technologies</li><li>Excellent storytelling, workshop facilitation, and executive presence</li></ul></ul></div>
</div><div class="section page-centered" data-qa="closing-description">
<div><br></div>
<div><b style="font-size: 18px">Our culture &amp; accolades</b></div>
<div><br></div>
<div>As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.</div>
<div><br></div>
<div>Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.</div>
<div><br></div>
<div>Mindtickle is proud to be an Equal Opportunity Employer.</div>
<div><br></div>
<div>All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.</div>
<div><br></div>
<div>Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.</div>
</div>

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The Associate Director, Client Services will oversee client relationships, budgets, and timings, ensuring flawless campaign delivery. They will act as a senior liaison with clients, content creators, and internal teams. Responsibilities include managing day-to-day tasks, mentoring team members, and delivering campaigns across social media platforms like TikTok, Instagram, and YouTube. This role requires maintaining project workflow tools, negotiating with creators, tracking budgets, and building campaign reports. The ideal candidate will have excellent communication, organizational skills, and a strong understanding of the creator economy.

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<div><p><strong>Job Title:</strong> Associate Director, Client Services</p> <p><strong>Work Location: </strong>New York, NY or Los Angeles, CA</p> <p><strong>Start Date</strong>: ASAP</p> <p>&nbsp;</p> <p>Whalar is the leading, most awarded, independent Creator and Social agency.&nbsp; We transform brands into cultural drivers by unlocking the full creative power of Creators.&nbsp;</p> <p>We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.</p> <p>With hubs in London, Berlin, New York, and Los Angeles, our reach is global.</p> <h2><strong>About the role:</strong></h2> <p>The Client Services team has ultimate responsibility for the creative output of our campaigns and programs. Client Services will have a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. This will include helping brand partners to access Whalar’s full suite of casting and production services to tap into the right communities in order to tell the right stories through the right voices. The Client Services team are the gatekeepers and guardians of the brands we work with.&nbsp;</p> <p><strong>The team has three core functions:&nbsp;</strong></p> <ol> <li>Oversee client relationships, budgets and timings across any executional workflows</li> <li>Act as the central resource that brings in the right expertise at the right time&nbsp;</li> <li>Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output</li> </ol> <h2><strong>Here’s what you’ll do day to day:</strong></h2> <ul> <li>Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service</li> <li>Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director&nbsp;</li> <li>Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing</li> <li>Competently and confidently deliver campaigns across all social media &amp; content platforms, mainly TikTok, Instagram, and YouTube</li> <li>Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams</li> <li>Assist team in creator negotiations (where applicable) with support from Director</li> <li>Manage all contracting alongside the Business Affairs team and creators/agents</li> <li>Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation</li> <li>Work alongside the Measurement, Media &amp; Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables</li> <li>Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc.&nbsp;</li> <li>Support in new business pitches</li> <li>Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation</li> </ul> <h2><strong>Here’s what we’re looking for:</strong></h2> <ul> <li>6+ years’ agency or brand experience, including team management</li> <li>Have strong detail-oriented communication, organizational and interpersonal skills</li> <li>Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations</li> <li>Appreciate and understand the value of top quality creativity</li> <li>Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude</li> <li>Experience with gaming brands and creators is a plus</li> <li>Proven track record of successful program delivery and account growth with large customer accounts</li> <li>Great management skills, a natural leader and motivator of people</li> </ul> <p>This hybrid role, based in New York, NY, offers flexibility and collaboration, allowing you to choose any three days a week to work from our vibrant office. 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