SME Engineer

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot

We're looking for an experienced IT Systems Engineer to join our growing team. In this role, you will be a key point of contact for our internal users, providing expert technical support and managing our IT infrastructure. You'll work with a variety of technologies, ensuring a smooth and secure IT environment for all employees.

What's in for you?

• Provide advanced support to internal users through our ticketing system, resolving complex technical issues efficiently.
• Manage and administer our core productivity suites, including Google Workspace and Microsoft 365.
• Handle user lifecycle management, including the onboarding and offboarding of users, ensuring a seamless process for new hires and departing employees.
• Perform user inductions and provide training on IT systems and best practices.
• Administer and maintain our Jamf Pro environment for macOS device management.
• Provide comprehensive support for both macOS and Windows operating systems.
• Manage and support Single Sign-On (SSO) integrations to streamline user access to applications.
• Oversee antivirus support and other security tools to protect against threats.
• Participate in IT infrastructure maintenance, including system building and deployment.
• Assist with the management of cloud infrastructure.

We’d love to hear from you, if you:

• Bachelor’s degree in Business or related field.
• 4+ years of experience in progressive IT infrastructure/operations experience.
• Proven experience in a similar IT support or systems administration role.
• Strong technical knowledge of Jamf Pro and MDM (Mobile Device Management) concepts.
• Expertise in administering Google Workspace and Microsoft 365.
• Experience with Single Sign-On (SSO) technologies and integrations.
• Excellent troubleshooting skills for macOS and Windows environments.
• Familiarity with any cloud platforms.
• Solid understanding of user onboarding and offboarding processes.
• Experience with ticketing systems and providing high-quality user support.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A proactive and problem-solving mindset.

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.