Miro

Strategic Customer Success Manager

GTM Engineer

Chief Customer Officer

Payroll Specialist

Marketing Technology Lead

Digital Natives Account Executive

Miro is seeking a Strategic Customer Success Manager to help enterprise teams maximize their use of Miro. This role involves building executive-level partnerships, identifying expansion opportunities, and turning customers into passionate advocates. The manager will drive retention and growth by ensuring customers integrate Miro into their innovation processes, combining analytical thinking with relationship-building to achieve breakthrough outcomes.

Technical Architect

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Team</h3><p class="my-4 text-gray-700 leading-relaxed">Our Customer Success team lives to help customers create the next big thing. We're strategic partners who energize innovation journeys, spark breakthrough moments, and ensure teams rapidly unlock Miro's transformative power.</p><p class="my-4 text-gray-700 leading-relaxed">We thrive on those lightbulb moments when customers discover new ways to work together, when their workflows transform, and when their teams unlock potential they didn't know they had. From driving adoption across new use cases to building long-term strategic partnerships, we're here to ensure every customer experience feels like a catalyst for innovation.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">Miro is transforming how enterprise teams collaborate, and we need a Strategic Customer Success Manager to unlock our customers' full potential.</p><p class="my-4 text-gray-700 leading-relaxed">You'll solve a critical challenge: ensuring our largest customers don't just use Miro, but weave it into how they innovate. This means building strategic partnerships with executive-level stakeholders, spotting expansion opportunities, and turning satisfied customers into passionate advocates.</p><p class="my-4 text-gray-700 leading-relaxed">You'll combine analytical thinking with relationship-building skills to prevent churn, drive growth, and guide teams toward breakthrough outcomes. We're looking for someone with 3-5+ years of enterprise experience who thrives in ambiguity and gets energized by turning customer challenges into opportunities.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive retention and expansion by growing product usage and adoption across your customer portfolio</li><li class="leading-relaxed">Partner with key stakeholders to understand business objectives and co-develop strategic success plans</li><li class="leading-relaxed">Enable broad product adoption by identifying use cases and creating tailored enablement strategies for different business lines</li><li class="leading-relaxed">Proactively manage customer health through data analysis, playbooks, and targeted engagement strategies</li><li class="leading-relaxed">Champion Miro's capabilities to guide customers toward their goals</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll need</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5+ years in customer-facing roles with demonstrated strategic problem-solving and client management skills in a <strong>consultative</strong> role</li><li class="leading-relaxed">Minimum 1 year managing large enterprise customers and influencing senior-level decision makers (VP+)</li><li class="leading-relaxed">Strong independent work style with excellent project management and prioritization abilities</li><li class="leading-relaxed">Willingness and ability to travel as needed</li><li class="leading-relaxed">Experience with Visual Collaboration, Agile, or Gainsight tools preferred but not required</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What's in it for you</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">401k matching + Competitive equity package</li><li class="leading-relaxed">Excellent Medical, Dental and Vision health benefits</li><li class="leading-relaxed">Fertility & Family Forming Benefits</li><li class="leading-relaxed">Flexible time off</li><li class="leading-relaxed">Lunch, snacks and drinks provided in the office</li><li class="leading-relaxed">Wellbeing benefit and WFH equipment allowance</li><li class="leading-relaxed">Annual learning and development allowance to grow your skills and career</li><li class="leading-relaxed">Up to $2,000 of charitable donation matches each year</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Miro</h3><p class="my-4 text-gray-700 leading-relaxed">Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.</p><p class="my-4 text-gray-700 leading-relaxed">We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!</p><p class="my-4 text-gray-700 leading-relaxed">Check out more about life at Miro:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Youtube: https://www.youtube.com/@lifeatmiro</li><li class="leading-relaxed">Blog: https://miro.com/careers/life-at-miro/all/</li><li class="leading-relaxed">Instagram: https://www.instagram.com/mirohq/</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — <em>Empower teams to create the next big thing</em> — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. <em>Diversity</em> invites all talent with different demography, identities and styles <em>to step in</em>, and <em>inclusion</em> invites them to step <em>closer together.</em> Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.</p><p class="my-4 text-gray-700 leading-relaxed">Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.</p>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">We are looking for a future legal manager candidate (also serving as a player) to work in the Legal and Intellectual Property Department.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Specific duties:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drafting and reviewing contracts and terms of use</li><li class="leading-relaxed">Responding to legal inquiries</li><li class="leading-relaxed">Providing legal support to various internal departments</li><li class="leading-relaxed">Conducting company-wide study sessions</li><li class="leading-relaxed">Handling litigation and other disputes</li><li class="leading-relaxed">Collaborating and negotiating with legal professionals such as lawyers</li><li class="leading-relaxed">Management including member training</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The appeal of this job</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Close proximity to business divisions allows involvement from the planning and design stages of products and services as a business partner, providing services beyond the scope of legal affairs.</li><li class="leading-relaxed">Providing digital and interactive content is a cutting-edge business area, and in a rapidly evolving industry, it is necessary to apply traditional legal norms to practical work.</li><li class="leading-relaxed">As content is provided borderlessly, global legal knowledge is required.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required skills and experience</h2><p class="my-4 text-gray-700 leading-relaxed">Over 5 years of work experience in a large company's legal department</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Desirable skills and experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in member management within a group/team</li><li class="leading-relaxed">Advanced English proficiency (ability to draft and review English contracts, and communicate professionally in English)</li><li class="leading-relaxed">Practical experience in the game or publishing industry</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Application Requirements</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Title / Recruitment Position Name</h3><p class="my-4 text-gray-700 leading-relaxed">Legal Affairs</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Employment Type</h3><p class="my-4 text-gray-700 leading-relaxed">Full-time employee</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Salary</h3><p class="my-4 text-gray-700 leading-relaxed">Negotiable</p><p class="my-4 text-gray-700 leading-relaxed">Consideration will be given to experience and ability, and preferential treatment will be given according to our company's regulations regardless of age.</p><p class="my-4 text-gray-700 leading-relaxed">Furthermore, ability and achievements will be taken into account as appropriate after joining the company.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location / Map</h3><p class="my-4 text-gray-700 leading-relaxed">1-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Shibuya Sakura Stage SHIBUYA Tower</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location Supplement</h3><p class="my-4 text-gray-700 leading-relaxed">(At time of employment)</p><p class="my-4 text-gray-700 leading-relaxed">Above work location or, if approved by the company, home or equivalent location.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Remote work system available</li></ul><p class="my-4 text-gray-700 leading-relaxed">(Scope of change)</p><p class="my-4 text-gray-700 leading-relaxed">Company's designated office or, if approved by the company, home or equivalent location.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Employment Type Supplement</h3><p class="my-4 text-gray-700 leading-relaxed">No fixed term of contract (6-month probationary period, mandatory retirement at 60, re-employment system after retirement available)</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Work Style</h3><p class="my-4 text-gray-700 leading-relaxed">Fixed 9:30-18:00</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Break time is 1 hour, taken alternately between 12:00 PM and 5:00 PM.</li><li class="leading-relaxed">According to our company regulations, different work styles may apply.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Overtime Work</h3><p class="my-4 text-gray-700 leading-relaxed">Yes</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Holidays/Vacations</h3><p class="my-4 text-gray-700 leading-relaxed">Saturdays, Sundays, national holidays, New Year holidays, annual paid leave (granted upon joining, varies by joining month), special leave for congratulations or condolences, etc.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><p class="my-4 text-gray-700 leading-relaxed">Commuting allowance, health insurance association resorts, health check-ups</p><p class="my-4 text-gray-700 leading-relaxed">Details of the above (working conditions) will be provided during the interview.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Insurance Joined</h3><p class="my-4 text-gray-700 leading-relaxed">Employment insurance, workers' accident compensation insurance, employee pension, health 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Strategic Customer Success Manager

Strategic Customer Success Manager

GTM Engineer

Chief Customer Officer

Payroll Specialist

Strategic Customer Success Manager

Marketing Technology Lead

Digital Natives Account Executive

Payroll Specialist

Job Details