MY.GAMES

Customer Support Agent

Product Analyst

Illustrator

Video Designer

Lead Game Designer

MY.GAMES is seeking a Customer Support Agent to handle user inquiries, prepare reports, update FAQs, interact with the product team, and identify patterns in user inquiries. The role involves working remotely within a global team, contributing to large-scale projects across various platforms, and being part of a community of game developers. The agent will need to quickly find solutions, maintain a high level of service under stressful conditions, and have self-discipline.

<div class="careers-detail__section"><p>MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.</p><p>We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.</p><p>Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia.</p><p>Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.</p></div> <div class="careers-detail__section"><h5>What you’ll do:</h5><ul><li>Handle user enquiries</li><li>Prepare regular reports on received enquiries</li><li>Keep FAQ articles up to date</li><li>Interact with the product team</li><li>Identify patterns in user enquiries</li></ul></div> <div class="careers-detail__section"><h5>What you need to succeed:</h5><ul><li>Experience working as a Customer Support Agent</li><li>A love for games and a genuine interest in the gaming industry</li><li>Ability to quickly find solutions in non-standard situations and maintain a high level of service under stressful conditions</li><li>Attention to detail, responsibility, and a high level of self-discipline</li></ul></div> <div class="careers-detail__section"><h5>What we offer:</h5><ul><li>Work remotely from all around the world</li><li>Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms</li><li>A strong team of specialists across different areas — access unique expertise and professional knowledge</li><li>Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas</li><li>Create great games and win the hearts of players</li><li>Push the boundaries of the game industry and lead the way forward</li></ul></div>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Illumina is seeking a Sr. Business Process Analyst to join their Global Facilities team. This role is responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. The analyst will ideate solutions for visibility, work with SAP MMS (EAM/S4) and Service Now (SNOW) processes, and extract insights from system data. Key responsibilities include gathering requirements, identifying risks, supporting project teams, creating analyses and reports using Tableau or similar software, providing analytical support to leadership, ensuring consistent data usage, and implementing governance and compliance metrics. The ideal candidate will have strong analytical skills, a focus on systems and process scalability, and proficiency with various data and BI tools.

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<h2></h2><p style="text-align:inherit"></p>At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.<h2></h2><p style="text-align:inherit"></p><p>This position will be an instrumental member of the Global Facilities team responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. This role not only performs data analysis and reporting but ideates solutions to provide visibility for the Global Facilities organization.</p><p></p><p>This role will be intimately involved in understanding SAP MMS (EAM/S4) and Service Now (SNOW) processes, architecture, and related data in the system and helping driving insights in this area.&nbsp; To this end a deep understanding of how systems connect to each other and how to glean data and analytical analysis to enhance decision making is critical.</p><p></p><p><b>Tasks and Responsibilities:</b></p><ul><li>Gather requirements related to EAM and SNOW challenges and opportunities to create process maps, narratives and articulate value of requirements.</li><li>Identify and communicate risks identified through data analysis and requirements gathering</li><li>Support project teams related to process design, report development, and enhancement requests.</li><li>Create analysis and reporting leveraging Tableau or other reporting software.&nbsp; This includes knowledge on connecting to databases, creating KPIs (calculations), and building visualizations.</li><li>Provide analytical support and appropriate data to assist Leadership in developing strategies that drive leading-edge thinking, leveraging various software tools.&nbsp; Helps identify root causes and interpretive results.</li><li>Ensures consistent use of data and metrics across stakeholder groups, collaborating with users of data to understand data, how to interpret, how to leverage analytics for further investigation by business owners.</li><li>Receives feedback from Leaders and business users of data to improve reporting and metrics that aid in continuous improvement of metrics.</li><li>Detailed in nature, both in developing reports, understanding data, and ensuring accuracy so users have high level of trust in reporting tools</li><li>Evaluates trade-offs and participating in process and supporting system design decisions</li><li>Implements governance and compliance metrics</li></ul><p></p><ul><li><b>Requirements:</b></li></ul><ul><li>Bachelor’s degree in Business, &nbsp;Business Intelligence &amp; Analytics, Data Science or related field</li><li>Minimum of 5 years of experience in or a combination of maintenance management, business analytics or process improvement</li><li>Strong presentation skills, including the ability to influence process change via interpersonal skills</li><li>Experienced in Six Sigma / Lean</li><li>Ability to transfer user requirements into technical specification and systems</li><li>Advanced Tableau skills with the ability to query various data to provide insights</li><li>Advanced Excel abilities required, including Formula creation, V-lookups, pivot tables, conditional formatting, IF statements, chart &amp; graph creation, Power Query, Power Pivots</li><li>Candidate will possess strong analytical skills with a focus on systems &amp; process scalability</li><li>Proficient with a variety of software applications, data, and BI Tools, data warehouse and data mart concepts</li><li>Medium / Advanced SQL</li><li>Understanding of ETL; Data Wrangling; API Pipelines</li><li>Knowledge of Database Management</li><li>Experience working with SAP</li><li>Experience with Denodo, Python, Snowflake a plus</li><li>Utilize a strong system focus to lead process change to improve the scalability of Master Data Management and ERP</li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li>Ability to tackle strategic challenges with confidence.</li><li>Knowledge of facility management processes and standards</li><li>Experience working in a global corporate environment</li><li>Knowledge of project management tools.</li><li>Deep SAP, Tableau, and MS Office experience</li><li>Demonstrates effective written and oral communication skills.</li></ul><h3></h3><p style="text-align:inherit"></p><h3></h3><br><p style="text-align:inherit"></p>We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">accommodations@illumina.com.</span> To learn more, visit: <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.</span> The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.