NC America (NCA) is a global leader in digital entertainment known for acclaimed franchises like Aion, Blade & Soul, Lineage 2, and Lineage2M. We value innovation, creativity, and collaboration as we strive to provide our players with the most exceptional gaming experience possible.

NCS Soft

Community Manager (Contract)

Editor

The Community Manager will foster and create long-term digital communities for multiple game titles on behalf of NC America and NC SOFT’s portfolio for the West. This role involves assisting the Brand Marketing team to publicize and market NC America titles by directly engaging with the community, building lasting relationships, and amplifying excitement across a global audience. The ideal candidate is proactive, creative, and deeply attuned to the dynamics of gaming communities, with a proven track record of leading large-scale community initiatives within the entertainment or gaming industry. Responsibilities include managing social media, community engagement, and analyzing campaign performance.

<p class="my-4 text-gray-700 leading-relaxed">The Community Manager will foster and create long-term digital communities for multiple game titles on behalf of NC America and NC SOFT’s portfolio for the West. The Community Manager will assist and support the Brand Marketing team to publicize and market NC America titles by directly engaging with the community, building lasting relationships, and amplifying excitement across a global audience. The ideal candidate is proactive, creative, and deeply attuned to the dynamics of gaming communities. They bring a proven track record of leading large-scale community initiatives within the entertainment or gaming industry.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Team:</h3><p class="my-4 text-gray-700 leading-relaxed">The Marketing team at NC America is responsible for promoting and bringing to market new and existing titles within NC SOFT’S portfolio. The Community Manager will aid the Marketing team by managing social media and community engagement, and analyzing campaign performance.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and implement social media strategies aligned with brand goals.</li><li class="leading-relaxed">Create and curate engaging content for various platforms including X.com, Instagram, YouTube, Discord, and TikTok (e.g., text, images, video).</li><li class="leading-relaxed">Manage social media accounts and campaigns, including posting and monitoring.</li><li class="leading-relaxed">Analyze social media data to identify trends, measure performance, and optimize strategies.</li><li class="leading-relaxed">Engage with followers, respond to comments and inquiries, and resolve issues.</li><li class="leading-relaxed">Stay updated on social media trends and new features.</li><li class="leading-relaxed">Collaborate with other departments to ensure consistent messaging and improvement of community experiences.</li><li class="leading-relaxed">Represent NC America as an online spokesperson for gaming brands.</li><li class="leading-relaxed">Discord Moderation and Management</li><li class="leading-relaxed">Maintain a safe and positive community environment on Discord.</li><li class="leading-relaxed">Enforce Discord server rules and guidelines consistently and fairly.</li><li class="leading-relaxed">Moderate discussions and manage user interactions.</li><li class="leading-relaxed">Handle user reports, resolve disputes, and address conflicts calmly and professionally.</li><li class="leading-relaxed">Assist users with questions and concerns.</li><li class="leading-relaxed">Monitor server activity and identify potential issues or violations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent combination of education and training, and experience.</li><li class="leading-relaxed">6+ years’ community management experience and/or social media agency with an emphasis in gaming.</li><li class="leading-relaxed">Experience in community building and social media channel growth.</li><li class="leading-relaxed">Deep understanding of social media performance, listening, intelligence, and reporting.</li><li class="leading-relaxed">Undeterred by quick turnaround times, multi-step approval processes, and trying new things.</li><li class="leading-relaxed">Good at paying attention to details, communicative, self-motivated, and works well with others.</li><li class="leading-relaxed">Keeps up to date with social media, community, and gamer trends.</li><li class="leading-relaxed">Highly self-motivated and enthusiasm for NCSOFT products.</li><li class="leading-relaxed">Skilled communicator with excellent verbal, presentation, and written communication skills.</li><li class="leading-relaxed">Familiarity with PC & console gaming marketing (PlayStation, Xbox. Steam) a plus..</li><li class="leading-relaxed">Basic proficiency using image and video editing software.</li></ul>

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Inc.]</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Employment Type</h2><p class="my-4 text-gray-700 leading-relaxed">Contract</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Salary</h2><p class="my-4 text-gray-700 leading-relaxed">Negotiable</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location / Map</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Access</h3><p class="my-4 text-gray-700 leading-relaxed">5 minutes walk from Tamachi Station on the JR Yamanote Line/Keihin-Tohoku Line / Mita Station on the Toei Mita Line</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Passive Smoking Countermeasures</h2><p class="my-4 text-gray-700 leading-relaxed">Smoking room available</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Selection Flow</h1><p class="my-4 text-gray-700 leading-relaxed">1.  Entry from "Apply Now"</p><p class="my-4 text-gray-700 leading-relaxed">2.  Questionnaire for application confirmation and consent items</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Based on the privacy policy regarding recruitment activities, we request answers via a form.</li></ul><p class="my-4 text-gray-700 leading-relaxed">3.  Document screening</p><p class="my-4 text-gray-700 leading-relaxed">4.  Pre-interview hearing</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">To make the interview a better experience, we request answers to simple questions via a form.</li></ul><p class="my-4 text-gray-700 leading-relaxed">5.  Interview (2-3 times)</p><p class="my-4 text-gray-700 leading-relaxed">6.  Reference check</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This will be conducted for those in managerial positions or higher.</li></ul><p class="my-4 text-gray-700 leading-relaxed">7.  Final interview</p><p class="my-4 text-gray-700 leading-relaxed">8.  Decision</p>

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Community Manager (Contract)

Editor

Job Details