Community Manager (Contract)

The Community Manager will foster and create long-term digital communities for multiple game titles on behalf of NC America and NC SOFT’s portfolio for the West. The Community Manager will assist and support the Brand Marketing team to publicize and market NC America titles by directly engaging with the community, building lasting relationships, and amplifying excitement across a global audience. The ideal candidate is proactive, creative, and deeply attuned to the dynamics of gaming communities. They bring a proven track record of leading large-scale community initiatives within the entertainment or gaming industry.

The Team:

The Marketing team at NC America is responsible for promoting and bringing to market new and existing titles within NC SOFT’S portfolio. The Community Manager will aid the Marketing team by managing social media and community engagement, and analyzing campaign performance.

Key Responsibilities:

• Develop and implement social media strategies aligned with brand goals.
• Create and curate engaging content for various platforms including X.com, Instagram, YouTube, Discord, and TikTok (e.g., text, images, video).
• Manage social media accounts and campaigns, including posting and monitoring.
• Analyze social media data to identify trends, measure performance, and optimize strategies.
• Engage with followers, respond to comments and inquiries, and resolve issues.
• Stay updated on social media trends and new features.
• Collaborate with other departments to ensure consistent messaging and improvement of community experiences.
• Represent NC America as an online spokesperson for gaming brands.
• Discord Moderation and Management
• Maintain a safe and positive community environment on Discord.
• Enforce Discord server rules and guidelines consistently and fairly.
• Moderate discussions and manage user interactions.
• Handle user reports, resolve disputes, and address conflicts calmly and professionally.
• Assist users with questions and concerns.
• Monitor server activity and identify potential issues or violations.

What We’re Looking For:

• Bachelor’s degree or equivalent combination of education and training, and experience.
• 6+ years’ community management experience and/or social media agency with an emphasis in gaming.
• Experience in community building and social media channel growth.
• Deep understanding of social media performance, listening, intelligence, and reporting.
• Undeterred by quick turnaround times, multi-step approval processes, and trying new things.
• Good at paying attention to details, communicative, self-motivated, and works well with others.
• Keeps up to date with social media, community, and gamer trends.
• Highly self-motivated and enthusiasm for NCSOFT products.
• Skilled communicator with excellent verbal, presentation, and written communication skills.
• Familiarity with PC & console gaming marketing (PlayStation, Xbox. Steam) a plus..
• Basic proficiency using image and video editing software.