Community Manager

As a Community Manager at People Can Fly, you will be instrumental in fostering a vibrant player community for an upcoming GaaS title. This role involves crafting and executing strategies to drive growth, engagement, and satisfaction, while addressing the unique challenges of live gaming environments. You will collaborate with marketing, live services, production, and development teams, creating community-focused content, managing assets, and integrating player feedback. The ideal candidate is a passionate gaming enthusiast with strong experience in community building and management.

Must Have

• 5+ years of experience in community management
• Expertise in social platforms, online forums, and community management tools
• Strong managerial skills and self-discipline
• Excellent attention to detail and problem-solving skills
• Ability to work in a fast-paced environment, managing multiple priorities simultaneously
• Excellent written and verbal communication skills
• Fluent in English
• Passion for video games and industry trends
• Craft and execute strategies for community growth and engagement
• Integrate player feedback into game development
• Lead community strategy from ideation to execution
• Act as a product ambassador and engage with the online community
• Produce compelling community content
• Plan and execute social media roadmaps

Perks & Benefits

• Benefit package 100% paid by PCF (insurance reimburses 100% up to $1000 per service a year, individual/family coverage)
• Full Dental coverage, including major dental
• 4% RRSP matching before tax deductions, 100% vested on day 1
• Paid week off during Winter Holidays
• 20 paid vacation days and 5 paid sick days
• Free virtual health and mental wellbeing sessions
• Competitive salary and annual performance-based bonuses
• Personal development opportunities
• Ability to work in a global environment
• Work in a creative team with passionate individuals

Company Description

People Can Fly, one of the leading independent AAA games development studios with an international team of hundreds of talented individuals working from offices located in Poland, UK, US, and Canada, and from all over the world thanks to our remote work programs.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

Our creative teams are currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Maverick is a Triple-A game developed in collaboration with Microsoft Corporation; Bifrost & Victoria are projects we're growing in the self-publishing model. We are also busy working on a VR and undisclosed projects, more information on those to come later.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a chance to perfect your craft and expand your knowledge, working alongside leaders in the industry on bringing a brand-new unique experience to the players worldwide.

Job Description

As the Community Manager, you will join the People Can Fly team, contributing directly to its mission of creating sustainable and successful GaaS products. People Can Fly is seeking a passionate and experienced community manager to drive the growth, engagement, and success of the community for our upcoming GaaS title.

In this role, you will craft and execute impactful strategies that foster a thriving player community, enhance player engagement, and address the unique challenges of managing live gaming environments.

You understand the critical role a positive and active community plays in a game's success and are proactive in finding solutions to any obstacles. If you are a dedicated gaming enthusiast with the expertise to build vibrant communities from the ground up, we’d love to have you on board.

You will work closely with teams across marketing, live services, production, and development. You will leverage your expertise in game community management to execute top-tier processes and activities. Key responsibilities include developing detailed plans aligned with key milestones, creating and delivering community-focused content, managing community-related assets, and ensuring that player feedback is effectively integrated into game development and live service improvements.

Responsibilities

• Assigns, delegates, and supports team members in their tasks, ensuring alignment with the vision and creation of the game’s community content while monitoring and reviewing their progress.
• Delivers constructive feedback and clear communication to enhance behaviors and performance, fostering a culture of continuous improvement.
• Promotes a positive and inclusive team environment, ensuring a healthy work-life balance by setting clear expectations and achievable scopes of work. Encourages team members to propose solutions, voice their opinions, and engage in decision-making. Utilizes tools like pulse surveys and satisfaction scores to gauge and improve team morale.
• Collaborates seamlessly with Leads, Directors, other departments, and project stakeholders, building trust and aligning efforts with the project’s goals and vision.
• Implements and contributes to the Director’s vision, providing essential data, raising concerns, and ensuring alignment with project leadership.
• Leads the execution of the community strategy for a PCF self-published game, from ideation through delivery, and facilitates post-mortems to identify lessons learned and drive future success.
• Acts as a dedicated advocate for the product, engaging with the community online and representing the game at events.
• Drives player growth, retention, and satisfaction through targeted community engagement strategies, achieving agreed-upon KPIs.
• Regularly tests game builds to understand player pain points and develop expertise in the user experience.
• Produces compelling community content, including blogs, posts, and platform messages, ensuring all communications are strategically aligned.
• Develops and nurtures community evangelists, collaborating with influencers as part of an overarching growth strategy.
• Analyzes data and feedback trends to identify opportunities for improving community engagement and driving growth.
• Plans and executes a comprehensive social media roadmap, maintaining schedules and calendars to ensure timely content delivery.
• Monitors and adapts to social media trends, incorporating them into the game’s brand voice to maximize engagement.
• Performs other relevant duties as required, contributing flexibly to the success of the community team.

Qualifications

• A minimum of 5+ years of experience in community management.
• Expertise across all social platforms, online forums, and community management tools.
• Strong managerial skills and self-discipline, with an understanding of what it takes to foster a thriving gaming community.
• Excellent attention to detail, especially in maintaining the tone and integrity of a game's brand voice across all social platforms.
• Works well in a fast-paced environment, managing multiple priorities simultaneously.
• Strong problem-solving skills, with the ability to work under pressure.
• Excellent communication skills, including both written and verbal interactions with players and in creating materials that provide clear, actionable direction to all stakeholders.
• Fluent in English, both written and verbal communication.
• Passion for video games and a keen interest in staying up-to-date with industry trends.

Additional Information

What we offer

• Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).
• Full Dental coverage, including major dental.
• 4% RRSP matching before tax deductions, 100% vested on day 1.
• Paid week off during Winter Holidays.
• 20 paid vacation days and 5 paid sick days.
• Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
• Competitive salary and annual performance-based bonuses.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.